[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Haven't received my sin cards
I ordered two single cards on November 3rd and it's now December 21st. Where are my sin cards. This is terrible service.
Reactivate Suspended account with different plan
I'm trying to reactivate a suspended account with a different plan. I'm only going to be home for a few days over christmas so want to change from a 90 day plan to 10 days; it won't accept the change as the system seems to require the full payment o...
Data Only gluttons
Limited time offer started today at Virgin: 3 GB for $15/month. Fine print: Any overages in data usage beyond 3 GB will be charged at $10/GBData roaming outside of Canada is automatically blocked to help you avoid pesky roaming feesOne-time connectio...
Resolved! PUK Code needed ASAP please.
Need PUK code please - Phone is lockedI apologize as I am new to this forum so still trying to figure it out. I sent a private message to @Shazia_K yesterday and @Mary_M today, but I just read I need to post first to public community first, so I am t...
Signal keeps dropping
Hello, my galaxy s6 drops signal at least once a day but never did this while I was on Telus. If it is the same network why is this happening? I have tried taking sim in and out restarting and selecting public mobile as my carrier in settings thanks,
Resolved! Expired
Just wanted to check. A month ago when I logged into my account and check details under plan it used to say "fall 2016 promo". Now it says "expired". Should I be worried about losing the plan when renewal comeso in February?
Resolved! What happen if my selected plan ends but didn't use auto-pay
Let's say I have picked a plan of 10 days, but I did not use auto-pay feature. By the end of this plan, do I lose this sim card and its number?
Resolved! Questions regards how to switch from Telus to PM while having a contract with Telus
If I currently have a contract with Telus, and I want to switch from Telus to PM. What is the proper way to do so? Should I contact Telus to end my contract first? Or should I just go activate my PM sim card and port over my telus number directly?
active 10 day plan on my account
Hello please i really need help from à moderator on this.I made a payment yesterday for a 10 Day plan, no talk, just sms.PLEASE!!!4388767989
Cannot send txt message. I have the US add on
I have the US ADD on in my plan, but I cannot send txt messages. I can receive, but cannot send. Do you know why?Thanks for your help Regards Francisco
Resolved! Can I get some help? If not how can I refund?
I understand its a pre paid service, but I pre paid for service I am not reciving. I provided payment on November 15th. It is now December 20th and my plan has not been upgraded to the promotional plan after a mod PM'd me saying it would be done. Now...
Resolved! Calls about forced switch from Public
Hi all I just recieved a call from my mother that has me a bit concerned and I am wondering if anyone else has experinced it. She is with Public Mobile on an automatic monthly plan. She currently has a flip phone and has a talk and text plan. She go...
Resolved! PM to Mod for promo provision from a month ago is still Unread
I'm still waiting for the promo plan to be applied as per these instructions and am starting to get very skeptical of it not being honored. I sent a PM to @Jeremy_M to do this 4 weeks ago and it hasn't even been read. I even had an active discussion...
Activation failed - Now saying SIM card invalid
I was in the process of setting my mom up for Public mobile, following the exact same steps I used to activate my own SIM card, and at the end of the process it said it could not complete the activation and to try again with a different credit card (...
Activation Request Failed
Hello, I was just following this instructions and when I reached the order summary page at the top it said "Activation Failed" I'm unable to log-in to self-serve account nor am I able to reset my password as it said "Sorry, we’re unable to verify you...
Can't access account
I tried to sign into my account and it tells me "Sorry, your login attempt failed. Please try again." If I try to reset my password it says "Sorry, we’re unable to verify your email address." If I try to re-register it says "The phone number entered ...
Resolved! account problems, paid for service
Yesterday I paid for 10 days of text messaging then this morning added $70 to account when i got paid added data and 200mins then changed plan when it renews. The only thing working is the data. I have rebooted my phone already Have also messaged mod...
Since changing to PM phone hot and battery draining
Hello, Since changing to PM 2 weeks ago my phone is burning hot and the battery draining crazy fast, but this is only happening in my office in downtown Toronto. At home it is fine. Is it looking for a signal? It was so bad after an hour this morning...
Resolved! Samsung S6 Edge doesn't show LTE
I have a Samsung Galaxy S6 Edge (SM-G925F) which I cant get it to connect to LTE. The most it shows is a 4G connection which isn't bad. Just wondering why my phone doesnt show its using LTE?The picture shows that it connects to LTE bands.
Resolved! I did subscribe 4G promo plan and today is the time, but now my account shows suspended
hi, I did subscribe 4G promo plan during promotion days in Nov, my old plan was prepaid 3 month 2G plan and it ends on 12/19, so the new 4G promo plan surposed activates start from toady 12/19, but now my account shows "Plan Expired", and there is a...
Resolved! Promo sims?
When is the cutoff date for honouring the $40/4gb promo sim cards?
Resolved! Suspended Account Re-activation
Hi, My account was suspended due to me getting a new credit card and forgetting to update my information. I've updated my payment information and my balance is now $0 but my account won't re-activate. I tried submitting an email to public mobile but ...
Extreme dissapointment with Public Mobile
To this day my wife's phone is still unable to send/receive texts to people on the bell network. She can call people on the network but no texts to through even though acknowledgments say the text is delivered. This is now going on over a month and i...
Resolved! BALANCE STILL AT 0
@shazia Hello I have made 2 payments in the past 2 days to top off my account and change my plan. My balance still shows 0$$$I am unable to payI have no service Pls I really need help to solve this problem
New Sim activated but can't make/receive calls
Hi,I just activated a sim on Saturday and my phone connects to the network and everything.But I cannot make a call it just instantly says "call ended", and if I try to call my number and it just goes to voicemail.I left myself a voicemail and it show...
Fall Promo success .... more user for Public Mobile, Telus should increase Public Mobile budget
HI All, I think with the Fall Promo success and public mobile have added more user, I think it is time that all of us ask Telus (Parent company of Public Mobile) to expand on the budget for public mobile staffing. If public mobile can get more budget...
Transfert du numero chez autre fournisseur
Bonjour,J'aimerais svp transférer mon numéro de téléphone chez un autre fournisseur. J'ai parle avec Telus et ils m'ont dit de vous appelez pour que je vous puissiez l'activer juste le temps du transfert.Pouvez-vous le faire svp?S'il faut payer, pas ...
Roaming without a package? Will I get charged?
I just came back from the USA, and was a bit slow putting my phone in airplane mode when I turned it on. To my horror, the phone connected to the AT&T access point with data, for a few seconds. I did not buy a roaming package, so I thought the phone ...
Resolved! RE: Purchasing LD addon Issue
I started the purchase of the $15 LD addon. Everything when fine until a pop up window stating "oops something went wrong and try to login again". I opened another window and logged into my account. My account does have the $15.00 "available". I ...
PHONE NOT WORKING: HELP OR REFUND!
Honestly, what does it take to get some help around here? I am extremely disappointed with the service here and I've been waiting for about a week to get help for my phone activation. My phone is not activating/porting and everytime I try to log into...
