Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Im trying to switch my number to public and one of the things it is asking is for a alternate phone. What do i put there?
I'm wondering how high new account numbers are: Sep 3 - my daughter signed up for PM - her account number is approx 907000 Oct 25 - my wife signed up for PM - her account number is approx 940000 Oct 28 - I signed up for a test phone - my account num...
@Saray_O I did my sign-up yesterday afternoon and I got through all the steps, except at the end it said activation failed and pointed me to the community. Could you please see whats wrong with the account? It is for my sister. I can give you all the...
Good day, I understand the moderators are probably flooded with emails, messages, and questions, however I am looking for some guidance. I purchased the 90 day promo plan for three members of my house hold. Two of the three registered fine and the ...
I just signed up for Public Mobile. I wanted to port my Koodo phone number to Public Mobile but during the activation process it said that because I was coming from Koodo, I should sign up for a new number and then have one of the moderators port th...
Hi Experts, I ported my number from WIND Mobile this past Friday monring and I can make calls and send/ recieve text messages; however, incoming calls go immediately to my old carrier's voicemail. I used my old carrier' PIN to port the number. I at...
I seem to be having the same problems as many others on this forum:1) Sorry, your account activation request has failed2) Account not being created After attempting to activate last night, it said "Sorry, your account activation request has failed" b...
2 available in Nanaimo: activate per this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/NEED-SIM-BUT-FAR-AWAY-from-Monteal-Toronto-Vancouver/m-p/100779#M18919 Private message me if interested: http://productioncommunity.publicmo...
I upgraded my account to receive 12 GB starting at my next cycle but it still says I have only 6 GB and the new cycle began
Hi there, I activated the SIM last Thursday. Currently I can dial out and use mobile internet. But I cannot receive incoming call. Then on Friday I sent mesage using "Contact Us" and "Private Message to moderator" but no reply. Please help. Thanks.
I ported over yesterday last night and I received a text from PM and it said it was fine.The data worked but now I cannot send or receive texts. Originally I could send texts but not receive but nothing is working now for that. I can make a phone whi...
Finally, the last day of the promotion. Hopefully,everything becomes normal next week. Wish PM can do better next time. Thanks to PM team, and welcome all the new members
How do you know which Moderator is online? I'm currently having difficulties trying to resolve an Porting issue which has been ongoing for over a week. I have yet to recieve a response from a Moderator, and instead of sending multiple messages and cr...
Hi everyone! Happy Sunday! I have a little conundrum that a lot of new users also seem to be having...I can't login to my self-serve, my PM SIM is not working, and my old number that I wished to switch my new PM account looks like it's lost!! So my q...
This NEEDS to be top priorityMajor account problem I have filed complaint to CCTS as of this morning as no response from any Public Mods yet in past 2 weeks & this is URGENT@Shazia_K @Mary_M @Saray_O @Val_T @Jeremy_M 2 weeks ago I completed future p...
Did somebody notice something strange ? Somehow people start calling other person and reach me out there.Also who do i have to talk for a refund ? I change my Father from GF plan to the promo one and somehow was charged 240$. I send a text since Wedn...
Wife activated a new sim yesterday. Payment went through and sim is now active. Wants to port her number but can not access account. For some reason, the password is not being recognized. Doing the "forgot password" route does not work either. The e-...
So 13 days later and I'm at a loss on what to do (minus spam every mod but I don't want to do that since I know everyone is swamped I imagine). I've messaged a mod who told me it was definitely a stuck port and to provide with additional info...I pr...
Have an extra SIM, just got back into town (Mississauga). $5 bucks (cost) and a referral and it is yours.Next two hours is when I can be available. Send me a pm. Cheers!
Hey. I'm having issues with my port. From what I gather it is not complete yet. Can someone assist me on this?Thanks
My SIM card is inserted into my iphone but for some reason it shows up as "No SIM" On top of that, terrible terrible service when I called in to get help. This woman directly hung up on me after being asked to repeat what she was saying. Hoping to g...
Hello All, I just have a thought. If say June 2017, I suddenly hit the jackpot, win big time and decide to avoid the rigid Canadian winter for good, and retire to the Cook islands in the south seas...then how do I go about terminating my plan with...
I changed my play to 90 day 12G new plan from 90 days 6G, on Nov 11, and make it effective today. However, it did nothing change. plase confirm!
I have been waiting since thrusday to get my proper service. I cannot receive incoming calls on my PM network and I cannot receive texts on my Wind network. I'm stuck in the middle of no where. Where are all the MODS?? Why our issues not being resolv...
Hi, I live in Calgary, but there's no area code 403 available when I'm doing a search. If I choose my local city as Canmore, I notice there are a lots more options for area code 403. Would it be fine if I choose my local city as Canmore and get a 403...
Hi pm members,I am planning to switch my another number from Rogers to pm.I would like to switch pm now.Is there a vacation plan or hold my number active.I chooses the 90 days with no text or data and no calling.Its not letting me to proceed. Without...
I'm curious, and haven't been able to find the answer! If I have 6GB over 3 months, is it breaking it down in to 2gb/month or can you use the data as you wish for the next 90 days? Once you hit your data cap, what happens? On Telus, you get charged ...
Hi All, Anybody is experiecning the same problem? I have been trying to port my number to PM mobile since 11th of November.After a long wait, finally Mod @Shazia_K responded to my direct message last tuesday saying that the porting process will take ...
Due to porting issue, I still don’t have any incoming calls and my current service provider renewal is up soon. Tried everything from my side and there is still no ETA from PM(sent emails to MOD’s, open help desk ticket by sending email). Now I’m reg...
I think Public mobile should provid to us UPDATE. (news announment)Seem like a lot of us is experience issue activing the SIM or getting our account setup. We just want a piece of mind that all of us will get this fall promo $120 special. I think thi...
