Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
while im in the section of <<Payment>> during opening an PM account, I have put my Visa information and after clicking Activate, it said : Unable to verify my credit card information blablabla... tried 3 times using different credit card and said the...
Good day. I tried to activate a new account with a new sim card. I got all the way to the Summary page, and it says "Sorry, your account activation request has failed." I also received an email from PM regarding the Activation Details. I am not able ...
Hello, Looking to join Public Mobile. I currently have a Quebec number that I have had forever, and would like to keep this number. I live in Ontario and will be using the phone in Ontario to receive and make calls to/from Ontario only. Do I need a c...
HI i just helped a friend join PM using a Iphone 5S. I tried to set up the APN following the info found in http://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1610#M41 only cellular apn option is visable, ...
Hi, I just recently joined public mobile and I was confused about how the plans work. If I select the new promotion that they have right now (40/month - 4GB) for 90 days... will it just stay for 90 days? What if I want to continue with the same plan ...
How do I change my account pin? I want to change it to something different and I do know my current pin.
I just signed up, and my phone says 3G on the top right. Is my Samsung Galaxy S4 compatible with LTE, or just 3G? Thanks!
Trying to activate with the sim card, and port in my number from Virgin mobile.I get this error at the second page with the mandaotry entry for alternative number. I cannot get thru after trying different browsers and device. What can I do?Thanks for...
This is a quick visual guide to get 90% of new users up and running without needing to search through the thousands of threads. I've also included useful threads should you have other questions beyond what my guide covers. APN Data (Mansi_G and li-u...
I activated PM and ported from koodo yesterday and it all seemed to work fine. Right now (under 30min ago) however I completely lost all connectivity all of a sudden, I noticed my phone said sim is not provisioned and when I looked it was connected t...
Hi I have been trying to port my number from Koodo and each time I try on the Change Number screen it gives me a "Generic Error"? I could use some help thanks!
Hi , just switchecd to PM and ported my number from fongo. Everything works except incoming calls still go to the fongo app. Just wondering how to get this resolved. Thanks
Hi there, activated my SIM with Public Mobile yesterday, porting over my number from Bell. This was done around noon yesterday. Since then, I've yet to be able to send/receive texts and can only perform outgoing calls, no incoming. Any idea on what's...
Hi I read the forum and follow the instructions with different email address on my Koodo account. Then I went to change number in the self serve section. The last step it said I am not authorized to do the transfer but I am the main owner of the ac...
I'm on the fence about jumping ship here, and was wondering whether this applies? Mostly, I have a problematic basement suite on Rogers.
If you experience this, you're not alone. Only Mods can help you activate, there's nothing you can do. Give them all the required info when you sign up and they will do it. Public mobile needs to look into the codes behind the activation page. Most p...
Hey guys, I'm just trying to sign up for Public Mobile. I have my SIN, and I've picked my plan. But on the very last stage, my Mastercard was declined. I know the information is correct, and I know my card works (I've used it just today). I tried onc...
So I activated and ported in my number today on the new $120 plan. I put the SIM into my phone after the online activation was complete, and had no issues accessing the net over LTE. However, when I got a SMS saying that my port was complete, I reb...
Hello, I have a province wide plan in Ontario without LD addon. I need to forward calls when I travel. Should I forward before leaving Ontario, or I can forward anywhere in Canada?Could the number that I forward to be anywhere in Canada, landline or ...
Has this company gone under or what's going on? Anyone on here having issues getting anyone to help you out with issues that need more than the help of the community? I've been tring to resolve an issue for a month now... No idea what's going on.
Im having the same issue. Tried to register the first of 3 sims cards and keep on getting the following error message on the payments stage... -----Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so th...
A trivial detail which has sort of bothered me a little for months ... whenever I visit the Public Mobile wesbite, I am directed to EN/ON instead of EN/BC. Doesn't matter if I visit Public Mobile through google or by typing "publicmobile.ca" in the a...
Nov is approaching, and the US Roam is coming closer, question, will it be successful, and if so, what would be the Nxt you'd love to see on this growing Roam List?
I have the apn set up and have a 4g lte connectionIf I use Rogers it works fine, but using public mobile I can't send an MMS. SMS and all other functions seem to work fineI'm using a ZTE Axon 7 which is dual sim but I have my Rogers sim disabled
First time trying to log in and receive message 'login attempt failed'.When trying to reset password receiving an 'unable to verify email message'.
Hey, so I just got PM and I'm looking at porting my number from Koodo. During the set up it told me to request a new number and contact someone after to do the port. Anyone willing to direct me in the right direction on how to do this ?Thanks
i used to be a customer when the phones did not have sims and the service was bad in my area so i have to cancelled the service , but now i heard that telus is helping and that provider works in my area my question is can i use the same number that i...
Hey there. Just trying to figure out new plan. I registered, got the following message: - Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.c...
Hi,I was told my number couldn't be ported normally a representative via email created a ticket and told me my number would be ported 'shortly', it's been more than 24 hours and still nothing, can someone look into this for me please? Thanks! Ticket...
