[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can not start a self serve account
it says the number i enter is n0t valid or there is already an account - I never had one online before.When I put in either of my e-mail adresses to attempt a log on - it says neither are recognized - What do I do now to self manage my account?
My Rewards ($23) vs. Amount Due ($114)
Im on the $120 3month plan. My rewards show:AutoPay Reward ($6)Community Reward ($2)Refer-a-Friend Reward ($15)But my amount due show $114. I'm confused about the amount due. Am I going to see a different charge on my credit card when my second paym...
App issues on WiFi
Hi PM community!This is not an issue with Public Mobile specifically, but its a frustrating one and I'm hoping maybe someone has dealt with it before and has an answer. I have a Samsung A5 phone (unlocked) running AndroidOS 6.0 (Marshmallow). When I'...
PM vs FM
Bring it http://mobilesyrup.com/2017/02/03/public-mobile-freedom-mobile-twitter-drama/
Resolved! I have a 1GB data add on, but Public Mobile cut off my data and says there's no add-on
Hey all, Hoping for some urgent help here. At a conference and losing business by the minute because I have no data. Public Mobile shut off my data after 12GB, but my 1GB data add-on isn't kicking in. I had added it when I originally signed up, right...
Resolved! account suspended with autopay
Hello, I have signed up for autopay, and today is the due date for my payment, so I login and found this massage " Your account has been suspended. Make a payment to reactivate your current plan. Suspended accounts are deactivated after 90 days if pa...
Made an accident. Lol
Hey, so I recently purchased a 10 day US roaming talk/text add on but I don't need to use it until the 20th. Can a mod please do me a favour, and either remove it and refund me, or just change it to activate on the correct date? Thanks!
My plan was removed?
So i paid for another 3 months but then i login to my account today and theere seems to be no plan?@Shazia_K @Mary_M? Any Assistance? Site Bug Maybe?
Resolved! Payment Problems ( Autopay)
I didn't know Public will automatic take my payment on Feb 7,2017 but i accidentally paid already. How do i make sure public doesnt charge me again on Feb 7 ?
What does one sacrifice in switching to PM?
I thought that the 'cost' of moving to PM was that you had to get all of your C/S and T/S via the website, which could entail some small delays. And I was fine with that. I've now moved 4 cell numbers to PM and its been a terrible experience, such t...
Resolved! Xiaomi Redmi phones?
Anyone have any experience with any of the Xiaomi Redmi phones? Specifically the Redmi Note 3 Pro, since it seems to be one of the few that supports PM LTE bands. I was looking into buying one from aliexpress, but wanted to get some opinions before I...
Did my port request go through?
I was entering a port request and got an error message (the generic red text at the bottom indicating some info was wrong, etc) I knew all the info was entered correctly, so I unchecked and rechecked the "I have the authority... " checkbox, and then...
Resolved! Received a text from Public Mobile about Koodo
Would like to know what's going on. Is Public Mobile switching over to Koodo? Did anyone else receive the same text about switching to Koodo?
Resolved! Please IGNORE / CANCEL Port Request from Yesterday - Need to Keep Porting Account Active
@Shazia_K @Mary_M @Saray_O I normally won't post on the forum itself, but want to make sure that the moderators get this message since a port-in isn't reversible. I sent a PM yesterday to @Saray_O asking for a manual port request because it couldn't ...
Resolved! Could some please explain transaction history page to me?
My auto renewal went thro okay but when I looked at my transaction historyI do not have any idea how much was charged to my credit card...
User Icon
Just a random question, do you have to be an oracle/ mod to be able to add a custom user icon? If we have to look at ugly icons like @NDesai everyday we should be able to change our own
Account Expired while Autopay Activated
Hi,When I signed up I successfully paid through a visa debit and activated autopay. My payment was for Feb 1,2017. I thought It might go through at midnight how ever, Autopay didnt go through. I manually tried to pay it but it says unable to process....
Data usage in France
1. Can I use the data in my phone in France?2. If not, how can I access or use my data?
Resolved! [QUESTION] International Services
I'm planning a trip to Japan in late April for 12 days and was wondering how I could add any international services (data, calling, and/or text) to my current plan. Thanks in advance for any help!
Resolved! Fongo phone number transfor to PM.
Is it possible that transfor number from fongo. it is an interesting VoIP serive company.. so it that work ? or can not transfor to PM?
Can't send text to Northwest Territories
I've had this problem for a while. I read something on the forums previously but can't find that information now - so I think this is a known problem. I get a text back from public each time I try to text my friend in NWT that public mobile considers...
Resolved! Dual Sim on OnePlus2 - am I SOL if I want PM and Rogers SIMs but also occasionally use Rogers data?
Here's my set up:- OnePlus2 with latest patches- Public Mobile SIM (main)- Rogers Mobility SIM (work) I get 4G on PublicMobile and mainly use PM SIM for mobile data. Rogers SIM is on the network and able to receive calls.What I want is to once in a w...
Resolved! No option to select a new plan.
I recently tried to change my plan after my renewal date. I topped up the 120.00 as requested leaving me a 25.00 balance and stuck on my old 95.00 plan.I want 90 days, Unlimited Provincal Talk, Unlimited Text, and 6Gigs of Data. It should come to 120...
First AutoPay Renewal
So I had this thread yesterday as I had some questions http://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/AutoPay-and-Plan-Renewal/m-p/134980 Last night I did check in at around midnight EST and I did have Plan expired account susp...
Voicemail
Hi I was just wondering if you would be getting the text voice mail system
Resolved! Thanking Mods (How to?)
Good morning/afternoon/evening all,A newbie here. A mod recently helped me with an issue that I PM'ed her. Other than thanking her back with a message, how do I actually "thank" a mod for helping?From what I can gather, there is a ranking system wi...
Resolved! Ranking System
I just joined Public Mobile yesterday and I'm curious about how the ranking system works.How many ranks are there?Also, what do you have to do to rank up?This is just out of curiosity, thanks!
Resolved! Not receiving calls or texts
Hello I recently started using public mobile and I set it up for 120 days unlimited text and province calling. I'm currently in Quebec and I'm not receiving texts from some of my contacts and my calling is not working sometimes aswell. I think it ma...
Resolved! Account Expired - despite having auto-pay set up
Hello PM users, I got a text from PM, "your payment is due on Feb 1."But I see "your auto-pay is set up for Jan 31" on the PM website as well as "Account Expired" on my page. Should I be concerned?I hope the auto-pay goes through and my phone still w...
Resolved! Just signed up, 'No SIM' problem...
Searched through the forums for this problem, seems somewhat common. I have a OnePlus One. Checked IMEI tool and it should work. I'm getting the 'No SIM Detected' problem though. Is it really a bad SIM? Like I'd have to pay for another (potentially f...
