Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, Today i tried to register my sim card, but i keep on getting stuck on the select a new number. The drop down in the form doesn't seem to be populated with actual values, i cannot select anything (see screenshot) I've tried to do this on multiple ...
Hi, I am trying to port in a number from Koodo and as per the instruction from PM website i am trying to activate using new number and for me regions drop down is coming as empty. Request help for activating PM and so a port in for existing koodo num...
How do I change my data plan by the time my plan renews on Oct. 20th 2016. Thank you
SIM card arrived and we tried to activate. NFG!Desire is to port my wifes Rogers number to PM.She wants the 90 day province wide voice with global text and 6GB data.Also setup for direct visa payments.In any case when we tried to activate the sim car...
i tried to activate my sim card i followed all the steps and put my phone in i wanted to transfer over and took my credit card info and it was said it was activating and it froze there for 45 min of spinning wheel i tried to redo it and it says sim c...
I have unauthorized charges showing up my credit card:2016-09-03: PUBLIC MOBILE 855-4782542 BC - $47.682016-10-02: PUBLIC MOBILE 855-4782542 BC - $60.63I've already paid for the 3 month plan at the end of August. These extra 2 payments make no sense....
I've made payment two times by mistake. Because there is no page about Success payment at the end.So I did payment twice with amount of 27$. How to cancel my last payment with amount of 27$? Thank you.
If I want to change my auto pay from my credit card to my Visa Debit do I have to cancel auto pay then re-register?
So, I switched to PM a short while ago as recommended by a friend, however my phone refuses to connect to 4G/LTE/anything other than 3G on the network. It had no issues connecting to 4G on my old carrier, and despite re-entering the APN several times...
I cannot received calls but can call out after posting, What is the problems. I cannot get help from PM.How can I solve the problem myself ?
I have been trying almost all week to charge my cellphone and it won't charge! I used almost all the chargers that are mirco which can work on my Alcatel flip phone and the battery still dies! I've had this phone for almost 3 years now and seeing thi...
Hi,I activeted my my plan with 90 days/3GB plan on the 28th of Sep and paid $111 by my credit card. The next day I switch to 90 days/6GB plan. and was charged $135.6 which I shpposed to be charged the difference fo $24.6. I have sent a email to PM on...
Hi, So i paid for the $120 plan last night after recieving a text saying i needed to add funds. I went ahead and did so on the website at 8:30. My balance went up from $6 to $12 which i am assuming is the $2 dollar bonus for 3 months. But no funds. ...
My account with PM is saved on chrome so I have no idea how any of my login credentials could've changed but when I tried logging in today it says my username/password was incorrect and now I'm locked out. I also received a text saying my auto-paymen...
Bonjour,J'ai changé de plan, je suis passée de 1Go/40$ à 6Go/120$.J'ai consommé 1Go, et mon téléphone m'indique que les données sont suspendues pour le reste du cycle. Comment mon téléphone devrait reconnaître mon nouveau forfait?Actuellement, je sui...
If, like most of us, you allow our telephone number to be presented to the people we call; however, every now and then you may want to block your CID on either a "per call" or "per contact" basis. Here's the simple how to. For these examples, the ful...
Interesting (unsurprising) articles out there claiming Samsung defectors en masse, most claim anywhere from 34 to 40% of clients will never buy another Samsung product after Note-Gate. Curious what about here, has recent poor performance of phone eff...
Hi I got a replacement iphone 6s from the Apple Store, and used my public mobile SIM in it. It now appears to be locked to PM since all other SIMS are saying "this sim is not supported". Is it a problem with the phone or is it locked to public? If lo...
There's anyway that i can change the default PM icons from avatar to a custom one or do i need to have a specific rank ?
Hi Mary, Problem solved. Thanks again. traceyleah4747
I ported my Rogers number over to Public Mobile two days ago. Everything is working except one thing. I can call/text people and people can text me, but people cannot call me. Whenever someone calls me it goes straight to my Rogers voice mail. Anyway...
I have DATA only plan so it means that I shouldn't be receiving voicemails, however on my android phone I have a notification that I have a voicemail and can't be removed, can someone help by deleting all the voicemails or just disable voicemail serv...
So, it's my payment day today and I logged in to check the payment went through (so I can request a receipt) and I see the following message: "Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deac...
Bonjour, Cela fait un mois que j'ai activé ma carte et à date je n'ai pas encore reçu le remboursement de 10$, que j'ai payé quand j'ai commander ma carte. Veuillez me rembourser. Merci
Well Community it was short lived with PM. Great Voice Quality. Great Data Speed. Only problem not enough DATA. I was with another provider with unlimited Data and although 6GB was not enough. I felt that 6GB per month would be enough. However it cam...
Hello, I have made the payment for my activation and suddenly a message popped up saying that the payment couldn't be processed. I thought it was a bug, so I clicked on activate a few times. At the end, all the payments have passed, and I couldn't ac...
Have new sim card, went through the process of activation (sim accepted) , was rejected for some reason, now when I go back to retry to activate tells me that I now have invalid sim. Not a good start with Public Mobile. Emailing is useless unless yo...
I referred my mom yesterday and I see the rewards in my self serve account, but this morning I just received a text from 100 saying "Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has...
Hello, I have a question I was hoping someone could answer my question. I was wondering what is considered long distance for my plan? I have unlimited province wide talking in my plan. I live in Toronto ontario. If I call someone in London ontario f...
I'm curious to know how close I am to qualify for the next Loyalty Rewards bracket. Is there an easy way to check how long you've been with PM? Thanks,
