Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Pm u mistakenly gave my wife the wrong plan, we have since sent email to have this corrected ,she wanted 40 dollars plan for 90 days but you gave her only data and texting, please correct it this is very very urgent
I was wondering if you can have more then one phone number under the same account?
Hi everyone. I'm new to Public mobile and have a question that you might be able to answer.If I don't get a text plan, do I still receive text messages? If yes, is there any charge for receiving text?If I don't have text plan, how much will it be if ...
I just activated my SIM today, and attempted to pay for a 3 month plan with my credit card. For some reason, the payment didn't go through, but I did get the verification e-mail, which I clicked to verify. Now when I go to the self serve page, I can'...
I have the 3O day unlimited province talk and 1G data plan without text. I notice now that it would be the same price with text as well for this plan. How do I activate text now without incurring extra charges? Thank you.
Please can someone help me...First somehow i am locked out so i cant get back in self aerveSecond i need to change plan and it won't let me. I have money there but balance says 0 unless i go to transactions. I need phone going today as its now suspen...
I just recently switched carriers to one that can suit my needs better, and as much as I enjoyed public mobile it had limitations on my data usage. I need my number ported over to the other carrier, but for that to happen I need permission first off ...
Hello, My pay method is AutoPay, but I don't see amy reward related to that.Could anybody take a look, please? Thanks, TaniaL
Background: see http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Can-t-make-and-receive-phone-calls-and-texts-outrageous-service/m-p/64055 It seems that posting on this community forum is much better in terms of attracting serious attentio...
I keep getting a text message from public mobile, anywheres from 3-5 times a day that says the following:"Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time."If I were attempting to send a message outside of Cana...
At the risk of appearing like a spammer, I heartily recommend iFixit.com if you want to fix up your old phone. A fine place to buy any parts or hardware (along with the specialized tools you'll need), learn how to tweak or reset your software, refer...
Hi All, Just started with Public Mobile today and I'm looking for some help on setting up LTE on tmy Moto G 2nd gen phone. Firstly, I belive it can be done - however it only gives me the option of either 3G or 2G under Preferred network type. What ar...
Hi, I am wondering if there is a way to chat to a human person and discuss plans and having alot of people on an account.
I just upgraded my phone and need a new sim. but I really dont want to pay 10 dollars for it. anyway I can get one without charge? thanks
Hello, I wanted to say a quick hello and share my experience thus far. I just made the switch from rogers after 10 years, I was on an old corporate plan and rogers sent out an email that they were increasing their pricing by $7 a month for pretty muc...
Hello Community, I recently installed the UGO app for mobile payment, but every time I start the app, I receive a text message from Public Mobile saying "Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time". I am ...
Hello People, The good folks at PM were so happy with me that they sent me an additional sim card ;o). Lol. Or maybe they were indicating me to take an additional connection. Well, to make the story short, I have an additional sim card(the envelope i...
Hi I activated my account on August 3rd and have had no problems until now.Yesterday my friend told me she was getting an "all circuits busy" when calling me around noon atlantic time. This sorted itself out later in the day and so I decided it was...
I just signed up for the 90 prepay unlimited provincial talk, unlimited international text and 6gb plan for $120.However I forgot to select the Unlimited international text when I set the plan up. I tried to add it after but only managed to accidenta...
I got a new SIM and plan with public and I'm trying to change my new number back to my old number with this new plan, but everytime I try it's says "We are experiencing in this process". I really need my old number back since I've used it for everyth...
Hi there,I changed my phone from LG G4 to iPhone 4. My public mobile sim was working on my LG phone. But not working on my iPhone. Public Mobile is listed in network selection and I do not have any APN settings on my iPhone and It is unlocked. But he...
HelloCan i set up the new plan with 2g on my own or no cause i would like yo know what is included and how muxh ot is in total with taxes ?
Note: I've contacted support, but just posting here as well to see if anyone can help out. I attempted to activate my account and port my number over. The red error message "Your activation request has failed. Please contact Public Mobile for help....
Hi there, I have the simple $19 plan, don't have texting. When someone texts me, I get a notification (to get texting plan). Does the person who texts me get a notification that I don't have texting. How do I find out who texted me? Thanks.
Hi all,I love the idea of PM and I have changed over from my long time Telus account. Some info ....LG G4 - Marshmallow up to dateunlocked installed sim and setup account no problem .... chose the 6 gb / 90 day option Went to the 'setup data' thread ...
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My phone is indicating "Sim not activated". No service. Ported number from virgin mobile. Virgin sim is no longer working either.
Hello, Just activated my account. I am able to make calls but not rceiving calls and messages. any hints ?Thank you !
I changed my plan from the $45 for 30 days to the $42 for 30 day, 6 days ago and have not been able to make or receive calls since, the account status says active and shows the current plan but i have no service, can anyone help
Hi ,My brother created a new public mobile account a few days ago with province wide calling in NS he cannot dial 902-745-XXXX (clarks harbour area NS) this is an ongoing issue with any new account with province wide calling trying to dial 902-745...
Sending email to support@@publicmobile.ca and post SIM & Activation online form couple times, latest email and online form sent a week ago but did not get any reply. Is there any efficient way to communicate with Public Mobile Customer Support and ch...
