[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! "your current plan does not have long distance"
I pay for long distance across Canada but am unable to make long distance calls. I get recording saying "your current plan does not cover long distance calls".
Resolved! When data is done, does MMS still work?
When my data finished during the last cycle, I think the actual data signal stopped coming as well -- it wasn't just blocked on the back end. I know that for MMS, data needs to be on. So what happens when I want to send an MMS (which I have unlimite...
Resolved! Account suspended, auto pay on, balance paid
another case of my account being suspended, I have already auto paid and have a balance that is needed to activate my account. What is going on? Can a mod please give me assistance.
Resolved! Roaming Options When on Vacation
Going on vacation at the end of March and wondering if anyone has any ideas on Roaming options with PM. Off to Cuba for 10 days and would love some ideas. I know PM has roaming for USA any ideas would be helpful. Thanks
Resolved! Data usage outside of ontario
I have the $40 4gb promo plan and i was wondering if i can use my data outside of Ontario but still in Canada, I no that i cant use minutes outside ontario. Thank you
Resolved! No service- urgently needed
I'm starting to get desperate. It has been almost 8 hours now that my Iphone 6 is not connected to the PM network. I have not done any updates or changed any settings. My phone was previously on Telus and when I activated 4 months ago it was simple (...
Sim activation issue
Hi I used to have a public mobile plan , and then stopped using it and switched to another carrier. I now want to come back and use my old sim card, but I get an error message when trying to activate the sim, and it says that my account was disabled ...
How to port out my number to different service provider.
Hi, I just want to know how to reactivate without paying the full plan cost and port my number to different provider.I want to port out my number to different provider but I have not reactivated my plan.I already tried to change my plan to 10 days se...
MMS issues?
Just wondering if anyone has experienced MMS issues recently sent a few pics to a friend on Telus yesterday but they never were delivered even though both my phone and messaging logs shows as sent?
Payment history
I don't know if I'm the only one who can't make sense of the information present on the Transactions history page under My Account. I am trying to actually see what I'm being charged for and the history makes this about as clear as mud. For example, ...
Plan Change
@Mary_MMy plan expired and once it did I went to upgrade/renew my plan from 1 month to 3 month, with Canada wide calling, unlimited text 6gb data, however when I topped my account up I got billed 55.00 for the 1month now I am unable to upgrade to the...
Please provide more US roaming options
I went across the border for 4 hours a short while ago for a hockey game. At the same time I had a sick toddler at home (nothing serious, but still). It would have been nice to be able to purchase a very short plan in order to receive calls and/or ...
Absolutely no support from public mobile
I don't understand how many problems I had to deal with regarding friends and family after recommending pm to them. I had to send 5 emails for 5 persons regarding a bug not activating the fall promo on the next renewal date.Now I have another problem...
Referral reward disappeared
I had to fight tooth and nail to get my referrals to appear in my account last payment period only to be notified this pay period that one of my referrals have left Public Mobile, which of course is completely false. I checked my account and confirme...
No Data in the US
Bought two data only roaming packs for the US but not working. Made sure data roaming is on but not working for either phone. I can connect to the AT&T network but if I try to load anything on data nothing works. PM data works fine at home in Cana...
Help switching plans
I've recently change from the 90 day plan to the 30 day plan. Now I have no service it wont make calls and texts wont go, when I check my plan online it's all good except the nothing on the phone side.Did I miss something when switching over? Any id...
Resolved! Service not working! "No long distance?"
Hey everyone, so I just switched my plan from the 120day 12gb promo you guys had to a 30 day custom plan because i couldnt make the $120 payment. So after I switched, it says active on my profile. I had chosen the unlimited provinical talk, text and ...
Resolved! Plan says it's going to deactivate in 30 days instead of 90
@Mary_M @Shazia_KI changed my 90 day plan to a 10 day plan after it expired on Feb 3 and now I'm out of the country until April but when I login it still says: Account Deactivation Date: Mar 16, 2017Why doesn't it say May 13, 2017 since my 10 day top...
Pre-ordered text and talk US add on
Hello,My account showed 2 x text and talk add ons. I ordered before leaving Canada but I can't remember if the second add on that will be needed today when the first one expires is scheduled to automatically go into effect. If so, I should disregard ...
Resolved! Community Rewards (Bravo)
Does anyone know how many Bravos would be needed to get $1 worth of Community Rewards? Is it 2 Bravo = $1 or 4 Bravo = $1 etc?
Resolved! Public Mobile failing to deliver terms of offer to switch to Koodo
I was sent an offer to "transfer" my account to Koodo under the same plan I had with Public Mobile, and they promised to pay one month of my new service with Koodo. As it turns out, I went ahead and transferred my number (and I was assuming, my accou...
Someone using same phone number as mind
Hello. I had missing calls from bunch of different number since yesterday. And my friend tried to text me, I didn't get his message but someone else replied him back.He said he is using same phone number as mine. He is using freedom mobile.I don't kn...
Can't Log into Self Serve - Another Public Mobile Issue :/
Had a nightmare getting going on Public Mobile. Now I can't log into Self Serve. I keep getting this even if I reset my password! Please Help!!Generic ErrorOh no!It looks like something went wrong, but don’t panic.
New monthly roaming options from ROAM Mobility
Hi everyone... I'm pretty sure anyone else that is a registered Roam Mobility user probably got the email, but just in case anyone didn't and might be interested, RM (not PM, RM!) now has some 30-day US Roaming plans: https://roammobility.com/monthly...
Resolved! Charged 128$ for 120$ plan
Hi,I just saw that I was charged 128$ when my plan is 120$ for 3 months. Could you please explain why? Also, checking the account for Nov. 2016, I see that I was charged 122.04$. How the bill is calculated? Also, how the autopay reward is apply? Than...
Voicemail
I've set up my phone but I'm not able to receive calls...they go to my Rogers voicemail. I've set up my Public voicemail as well but still can't receive calls.
Resolved! The people who work at Public Mobile
I was wondering where employees of Public Mobile are located. (Assuming there are some)
Resolved! ACCOUNT TOPPED UP: NO DATA 6 days NOW! PLEASE HELP!
Hey Public Mobile, I have topped up my account automatically via credit card and I have no data, it has been 6 days now, I even paid again to leave an extra amount of money in my account and nothing has changed. I have done all troubleshooting on my ...
Account Reactivation
Hello,This is my first attempt at posting so please a lil leeway.My account expired on Feb. 22. I added 90$ in the form of vouchers on the same morning. I have not been able to reactivate my account. When I chose reactivate account I am directed ...
