Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone,I purchased an extra simcard during the 12GB data promo.If I give the simcard to my friend is it possible to still activate it with that promo?Thanks in advance
Hi Guys: Logged in to my account, and a message says - Your account has been suspended. I am on credit card auto pay. I purchased a US roaming add on last week. The add on was $20, I had $6 (autopay) balance in my account, and my credit card had a...
@Mary_Myou replied to my private message and updated the plan details onto my PM account but you neglected to mention anything about my number being ported from koodo. I should already be using only PM and have no koodo account but I have been waitin...
Hi Does anyone know how to unlock their account? My password reset link has expired and I am locked out and unable to reset the password by myself. I would like to get this cleared up so when it comes time to pay my bill, I can pay with no trouble a...
Hi @Mary_M, You messaged me saying I just needed to message you the day of so you can help me restart my plan. However, I private messaged you a couple times already and you never responded. I understand you're very busy but if you could please help ...
I have gotten the fall deal on the 20th November and signed up and and everything, but still no service when I call I get " you don't have an active long distance plan" message although I am in my home province. I can't browse anything. I can't send ...
Just checking with other members who had porting issues on Dec 6. I am one of them. Has anyone with this Dec 6 porting got resolved? I am readying other discussions and it seems the porting issue is about 2 week. I am tagged to @Shazia_K for my fi...
Hi, I bought a new phone and I registered and installed my sim a couple of days ago. Yesterday I ported my old number from Bell mobility with reported success; both calls and data work on my new device. However, On my new phone (Public Mobile) I can...
If you've been waiting a long time for a reply. I t couldn't hurt to check your private messages, because you won't get a notification unless you set it up that way. Please also check your junk email.I've seen many people realize later that PM has be...
HiI noticed something interesting today. I wanted to call a company whose contact info was shown as "1-800-8-BATTERY".When I called them, I received the "Hi Pulic Mobile here. Sorry, talk is not included in your plan...".I got that message when I fi...
I've tried porting my number over from PC Mobile to Public Mobile, but whenever I enter my number and click 'check eligibility', I get the "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assi...
Hello, I searched around for this problem, and had found two possibilities, one is APN setting change, I compared and checked several times that my APN setting is correct. Second one is this post according to this post, I will need to ensure that I a...
Hi! Sounds like I'm one of the unlucky ones. After about a month of great service up here in the Northwest Territories on Public, my service suddenly just stopped. I use my phone for work and am really needing it get it back up and running this weeke...
SOLVED---Im unable to send mms. Ive checked for solutions and checked apn settings with no luck. Everything else seems to be working fine. Can recieve mms and go online. Im using a galaxy s4 with 4.2 operating system. SOLUTION! Although my data was w...
When you call to add US roaming it for some reason does not include the Talk and Text package on the *611 system. It only has 6 options; Talk, Text & 250Mb package, Talk add-on, Text add-on, 250Mb data, 500Mb data, 1 GB data, but no Talk&Text bundle....
I've been waiting for days for a response from the Mods but to no avail I had made the switch over from Wind about a month ago and recently discovered that I haven't been receiving texts (from people not within the Telus/PM/Koodo networks) and defini...
Is it possible to read my received text messages online somewhere?I would like to have that option since PM doesn't have international roaming and when I sign into some of my accounts like email etc. overseas they use 2-factor authentication and send...
Hi everyone,i just activated my new phone with public mobile last week and it seems to be working for the most part but my old phone is still working as well. My phone number was supposed to switch over and my old plan be canceled but it has not happ...
I cannot call Torontos new area code 437 and Im in Toronto. Its states that its a long distance call and will not connect call. Sigh... help...
I requested my account number 3 days ago so that I could port the number to Freedom Mobile. No one from your organization responded please provide the account information so that I can port out the number. The number was activate when the request was...
My original order was ordered 7 November and was supposed to ship 9 November. It never arrived. A Mod tried to send out another but it also got lost. I ordered another sim on the weekend and got it 8 December. I successfully registered a new account ...
Hello, I've ordered my SIM (Order #99660) on Dec 5th. It's been more than the average specified times so I was wondering if the mods could help see what's up with it? I'm in Vancouver right now and I have a hunch it might be because of the snow and a...
I would like an update on which day of messages the mods are replying to.
i did a post the other day but got no help from a mod... did a couple PMs as well, but no answers. long story short, in point form: -tried to sign up for PM on Nov 20 online, but constant error messages caused me to abandon the whole process-phone nu...
Signed Up November 20 for ten day plan to renew to new 12GB plan on November 30. First change did not occur. Now my account is due to renew once again for a ten day plan today. PM's not read. How long to wait before sending another PM?
@Shazia_K@Mary_M@Saray_O@Caroline_D@Jeremy_M@Brooke_C@Dave_M..please pass onb to the one's i missed.. i lost track ..lol...
Porting my phone A MONTH ago, everthing is fine, except i could not reveive phone calls and texts.I have sent email to PM a few days ago, but there still no reply. Also tried to send private to to Mary_M , but still no reply Bty,I have not received...
I'm getting a contradictory information about the subj. , while reading these forums. Could PM perhaps officially clarify the subject?
I'm curious. For those members that are having porting/service issues with Public Mobile, what province are you in? I had issues with porting, and I'm in Alberta.
I require a more detailed receipt/invoice than I can print from the My Account page.I read somewhere that a Mod can e-mail me this in PDF form. If so how can I get this done?
