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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

ACTIVATION FAILURE PURGATORY AND STILL BEING CHARGED??? SERIOUSLY????

Let me start this off by saying that my husband works as a lead in a service desk environment in IT and did all the research on Public Mobile before we decided to port over.... We decided to over his number and mine as well as sign up a new number fo...

Porting Issue

When trying to port at first, I made a mistake of accidentally putting my phone number as my old account number. So as of now, both my old and my new sim cards are active. I am still able to call and message from my new one and it shows the same numb...

Plan DID switch correctly!

With all the talk about plans not switching and having to get help (I had to as well coming from a more expensive plan to a cheaper plan), just wanted to say that it doesn't always screw up. Woke up this morning to check my wife's account which was d...

DAY 5 STILL NOT RECEIVING PHONE CALLS

I have Pm'd all the mod's... My ported number is still not working. PM almost seems like a scam to me now... Why did I pay 5 days ago if it still is not working!!

Want to setup three numbers but only have two unlocked phones ATM

Hey everyone, as the title says I want to set up three numbers with PM but I only have 2 phones that are unlocked. I've already ordered and received the SIMs (hats off to PM on the one day turnaround!). I activated one using a new number but plan on...

Know What You're Signing Up For

I've seen a significant amount of frustration on the forums from people who really didn't know what they were signing up for. People blinded by a good deal that weren't really understanding what "no call centres or stores" really means for them. I kn...

Bad sim card

Hello, I was wondering if one of the mods could message me, I recieved a sim card which I activated for my dads phone but it says 'no sim card' when I put it in. I have the same phone and it won't detect it either. Any help would be appreciated, than...

Resolved! Cannot receive calls or texts

I see that it's a common problem but I activated my phone a few days ago and I only realized yesterday that no one has been able to reach me by phone or text, I have both outgoing but no incoming.I'm using a Nexus 5 and switched over from Rogers.

Refer a Friend Reward Not Received

Hi guys, I received the friend referral reward then disapeared momentarily after. I spoke to my friend and he said that his first activation failed, but succeced the second time. Please have this fixed. I can provide his phone number. Thank you,Chris

Resolved! Personal Hotspot - connection drops from LTE to 3G

Hello Community Members,Happy Friday! I couldn't find a response to my question from the old posts so I decided to create a new one.Has anyone noticed that when you use the Personal Hotspot on your iPhone device (6S in my case), the LTE drops to 3G? ...

Resolved! Auto pay not working, account suspended

Hello, Another problem I'm having is that auto pay is not working on one of my accounts. I have my credit card registered and everything, however when I log in to my account to the payment section it says that I havne't paid.

Resolved! Scheduled plan change for $40 / 4gb of data did not occur on my renewal date

Hello, I'm having this problem with all the lines that I have with Public Mobile. My rewnewal date was Nov 10, 2016. I went on self-serv portal to change the plan on all the accounts on Oct 25, 2016 (when this fall promo plan came out) to have it swi...

Successful porting: How long did it take and from which carrier?

From Rogers, it took about an hour this evening.I had to set up manually the APN settings and change my cellular band to WCDMA but everything seems to be working. How long did it take to port your device?

1-800 numbers not working?

I was reading that some users are having problems with 1-8xx numbers. What gives?

Activation and Number porting iPhone6

Received the sim today and just completed the activation process. Ported my number from Telus.The whole process went very smooth and in less than 15 mins my phone was displaying No Service.Switched off the phone, swapped out the old sim with the new ...

We are experiencing difficulties in processing this request. Please contact Public Mobile for addit

Hi there, trying to port a number in from Koodo and getting the following error. Any idea how I can resolve it? Thanks.We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.

Can we still request a rebate after ordering a SIM card?

Can we still request a rebate after ordering a SIM card?Thx

Community Glitches

Ok I have seen 3 responses just "dissapear" now so something is error on community boards tonightWill see if this post is here tomorrow or not

Invalid SIM

Tried to port number from Rogers and got to end of process and received credit card error. Now can't start over. It tells me the SIM is invalid as it thinks it is already active. I tried with a different SIM and now it tells me that my number cann...

It shows temp. number under my account

When I port my number from Koodo to PM, I got temp. number first and then ported Koodo number.That was 6 months ago. I just saw today that when I login to my account under plan detail, it shows my temporary number. Not my ported number. Is this norm...

Beware of Costco "unlocked" phones

In the process of moving 3 phones over from Virgin. 2 of the 3 phones are Samsung models and were bought at Costco and were advertised as unlocked. When I registered a sim here and attempted to insert it into one of the Costco phones I got a "Networ...

US Roaming

Hi Everyone In November, PM was to announce some feature about US roaming. Any updates about that? Regards

Official Number of PM active accounts

I was just curious to know if anybody knows the approx. number of active PM accounts. like the number of active SIMs that PM has at the moment in Canada... i tried to Google it but the numbers are all referring to the pre-rebranding times... Basical...

Resolved! International Texting Problems

Hello I am new here, I register the promo plan 12GB data, Unltd text Global and talk, also I add 400 mins of international long distance for $15, I can call international but my friend can not received my text messages from oversea, but I can text lo...

2 Successful, Easy, Painless Wind number ports for me

Hi There! Just wanted to share my experience with the community! I ported my number (yesterday) and my wifes (just now) in 2 days with 2 successful ports from Wind in matter of minutes. The way i did it when it came to the info for the port was: Acco...

Resolved! RFD post about the promo plan - LMAO

So I was bored and went into the (literally) crazy RFD post (hundreds of pages OMG) about the promo plan a few weeks after the plan comes out. Now the thread has a summary! WOW! I am just wondering who wrote that (must be one of our community members...

Resolved! Sim card not working

My sim card worked for two days and stopped working for 6 days already. I saw other post. Seems like I got a bad sim card. Should I order a new card. Do I have to pay for the new one. Any one has a idea?

Resolved! Invalid SIM Error

Hi PM moderators, I just tried to activate my SIM card, but my internet crashed during the payment section of the activation. After trying to go through the process again, the initial page gives me an "Invalid SIM" error. Please advise on next steps ...

Resolved! Autopay not working

I was trying to add my credit card to autopay, but the page says: Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please...

Delays in porting number

I am a new customer, having received and activated my sim late yesterday. When I signed up I understood the porting process may take up to a couple of hours, but I see a lot of other posts reporting longer delays. I'm off to a bad start with PM as ...

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