Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just wondering if anyone else is having issues ogging int the forums from their phones. I click login and the form appears enter info, and then i just get the regular page as if i have not logged in. no password error or anything. this seems to happ...
I have both a legacy account and the new system account. My mother in law uses the legacy account number. A month ago she received the text to move her legacy plan to Koodo but she deleted the text. I don't want to be charged $3 more a month so I ...
I bought the US add-on talk text and the data 250MB, my 10 days is going to expire tommorow, i have tried to text on plenty of occasions and it did'nt work, everytime i text it says that i may get charged, i send the message and i get no reply. Als...
i am unable to afford my full plan this month. I was trying to change to a 30 day provincial calling, global text with 1 gb of data. this should be 42 dollars and i have put that into my account. i cannot select or change to this plan currently. i w...
Autopay date was March 18th. Today March 19th, I lost all service and when I checked on my account it was suspended. I received the autopay reward and did a manual payment. Account is now in service. Two questions:1) Will I get double charged? (Last ...
Hi guys I am not public mobile's customer but I have a payment voucher $60 that I bought from drug mart in Toronto so I want to sell it for $50 please if you are interested call this number *********
I'm on a roaming package right now and am nearing my data limit and my ten day mark. If I were to add on a data package before my ten day mark will it stack on after the original data limit is reached or will it expire after the tenth day?In successi...
I have 12 MB left on my 250 MB add-on, does it stop automatically after that? what happens if my data roaming stays on?
Hello PM forum, My previous credit card did not go through on the date of autopay. Unfortuneately my account expired and became suspeneded. After making a payment with another credit card yesterday (Mar 16), it is still suspended a day later. What do...
I'm setup with autopay and even get the autopay reward. My payment was due yesterday. Today my service has been shut off and it says my account has been suspended. This is complete bull**bleep**. You can't have computer glitches shutting off peo...
Hey everyone, I'm sorry I have to ask this, I can't seem to find anything via searching, or reading various posts, and I'm sure I've seen the answer before --- I just can't find it!! I just went throught a successful AutoPay overnight, but I didn't r...
I keep moving my SIM card between a tablet and a laptop Internet stick - which is inconvenient. Could I get two SIM cards that share the same data plan?
I purchased the talk and text for US roaming to use phone while on vacation, could never get it to work, Can a moderator arrange a credit to my account? As soon as I got back to canada phone worked fine, thanks.
Hey!So I'm a bit frustrated because my phone won't receive some text messages. I can call, send and receive most messages.I've restarted the phone, taken out the sim card, reset the text settings, cleared my old texts out, and taken the battery out.M...
Everything is working fine with both of my accounts on Auto Pay but my credit card has a new expiry date 04/2020 and I need to change it with Public Mobile before my next auto pay in May. I dont see the option to change the expiry date on My Account....
My payment date is in two weeks. I recently bought a US roaming add on and noticed the payment date changed. Does that mean my Canadian usage has been extended because I will be in the US? Just wonder.
I was in Moosonee over the weekend, but couldn't make any calls to Ontario numbers because they were considered long distance, even though I have province-wide calling. I had to use voip with my data connection (thankfully there was LTE)Is this a kno...
Hi, I just got a Samsung S7. I can access data, voice and texts but I can't send or receive any multimedia texts. Any help would be greatly appreciated!
Good afternoon my phone attached to my email with this community profile I having issues, we used the us roaming and data add ons, now the phone is not working, and my account is suspended. This happened before, and I think it is likely the same gli...
Please check my account, i have no date for 2 weeks. Anyone can help? Sould i have to cancel to sevice before my next payment on Mar 20 2017?Cora
I have about 32 hours until my 8+ GB of remaining data runs out on my 90-day plan (the promo ). Any ideas about what I can use it for? I am thinking streaming HQ Audio on Spotify. What would you do?
I have no phone, text, or data service after my plan was manually switched to the 12 GB when it didn't autoswitch. I've been down since the afternoon yesterday and not receiving a response from emailing support. Calls to my number give the "you have ...
Hello all,Does anyone know what's going to happen to my 400 min add-on if I switch to a "Data only"? Will I still be able to use my allotment of remaining minutes to place or receive calls? Or is voice calls going to be completely disabled on my acco...
@Shazia_K Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged. Your account has been suspended. Make a payment to reactivate...
I have had service with Public Mobile for four months now, and as promised, here is a review: Service: The first two months, I have had interuptions in my service due to porting and back-end issues. The worst that it's gotten was, 7 days no service. ...
Hi Community, I have a serious issue with my account.I can`t login into my account and it says "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." My phone has network but it also does...
I just wanted to drop a note commenting on the smooth sim card activation process that I had. I was just switching over from Freedom Mobile, and was a bit apprehensive about the phone number porting process. When I searched the forums here about what...
hey, my phone unexpectedly stopped working. I am sending it to the manufacture for repair/replacement. Obviously using my broken phone to forward my calls to my landline is not a possibility. Does Public Mobile have a call forwarding service that I c...
Hello everyone, I am a newcomer to publicmobile and I have a question regarding a voucher purchase that I made in error. To sum it up neatly, I was in the process of activating my new publicmobile SIM. I didn't have access to a credit card so I went ...
Hi All,Can any admin look at this please? My wife can't use ANY data starting 1.30am today. @Mary_M @Shazia_KI looked at her account... she doesn't have data in the add-on sections like I do.We are on the same plan with data.My self serve says:Her Se...
