@Steve2 wrote:
It's not sitting in my account look it up plz,I look it up ,my payments history and it shows I got charge two plans,like come,on.two voucher one $30 one for $25,and they took money off my credit card like wtf,$40 out of my credit card,fix that ,now.
You'll need to send a private message to the moderators here to have them look at your account details and fix any problem.
Would you be willing to take a screenshot of your payment history so that we can see what happened and offer any other guidance? Blank out any personal info of course.
Did you perhaps do any kind of plan change?
Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.
But please dont put any acocunt/personal information here. Its a public fourm
