Error in activation and cant login

[johnkl1103]

I just switched  over from Freedom Mobile last night, but after entering all info and during the activation, i noticed the pm website had broken html code on the screen on confirmation.

I just clicked on Finish and confirmed my credit card was billed, but i cannot login and the PM website throws me an error ( Sorry, we’re unable to verify your email address) when i try to recover the password. Seems like the website had a technical issue when i created my account and the account was never created yet still billed. 

I created a service ticket but i doubt PM will respond within today before the switch over promotion ends, and i really do not wish to miss this deal,

Who should i talk or PM to get my account fixed?

[johnkl1103]

tagging mods just to make sure i make a record to not miss the promo.

@Shazia_K @Mary_M@Simon_O @MarieHelene_L

Thanks again

[Samianauman]

They are under maintenance from few night but only at night time between 10 pm to 7 am est. Even tonight too 11pm est to 7 am.

[johnkl1103]

didnt realize they had a downtime last night, i activated 2 lines, one was successfully switched over but the second one had this issue.

[Luddite]

Since you began the process today, you will get the promo. Do send a private message as suggested. Your port-in has stalled if the FM SIM still works.

Were you trying to activate and port during the maintenance outage last night?

[johnkl1103]

One more thing i noticed, my old freedom mobile is still alive, so i suppose the switch over was never made either, just got billed only.  

[johnkl1103]

Thank you, sent a pm to Mod

[Samianauman]

You need mod assistance

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Detailed explaination of issue

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...