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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data working but no voice service

Hello Everyone,I've found a couple of topics similar to this but can't seem to get a resolution for my issue. I recently had my account suspended as I didn't have the proper plan selected for my renewal. I now have the proper plan setup and my data i...

Everything works after porting number BUT i cannot receive incoming calls

We ported 2 numbers from Rogers yesterday. The first went without a hitch, but mine did not. I can receive / send text messages, send/receive emails. BUT, I cannot receive incoming calls and the caller hears a message (5ut1, you have reached a numbe...

Change Plane

My plan expire now I want to renew with new plan . please help me

Freedom gets new spectrum...

Having just finished the FM promo, I wonder if what this article talks about had anything to do with inspiring it. http://mobilesyrup.com/2017/07/10/ised-approves-quebecor-shaw-spectrum-sale/

Resolved! Overcharged? Charged-twice? What to do in these payment-related situations?

If we are mistakenly overcharged more than the promised amount, or if we are charged twice by mistake, what are we supposed to do? Should we contact our credit card company or should we contact a moderator?Your responses are greatly appreciated.Thank...

saw an interesting article about PM in my google feed

saw this and thouhtthought I would share http://strategyonline.ca/2017/07/10/public-mobile-shows-what-it-doesnt-have-to-offer/

Resolved! phone number port problem

Hi folks,My account was all good for the last couple of weeks. This evening I tried to port a Speakout 7 Eleven phone number and I got an error while doing so. After refreshing my account, I saw the phone number I tried to port on the account so I ma...

Trying to renew plan

I'm on the 6gigs for 3 months plan for 75$ I ran out of data earlier then I hoped and wanted to renew my plan rather the purchase add on for my account, I went to pay off my balance and it took the 75 but still no service. Please help, I need this fo...

Amazon prime days

Not really PM related, but for those of you with amazon prime. Prime days have started! GO NUTS. I just usally keep my eye on some tech stuff/ video games

Resolved! Unlocking HTC One M8

I received my Public Mobile SIM card today with plans to switch from Telus.I do not have service with the PM SIM inserted.I believe that my phone is still locked to Telus, and purchased a unlock code. When I insert my PM SIM card I am not given a pro...

Data not working?

I am being asked to sign into public mobile whenever on my data. I have plenty left (over 3gb) yet I do not have any connection? Any ideas from the community?

Self Serve Login - already PMed

Good afternoon!I am currently locked out (self serve disabled) of my self serve and am currently in a work situation where I will need access as soon as I can.I have already PMed the mods each but was wondering if anything else can be done or if ther...

Resolved! Voicemail Outside Canada

Hi,I'm curious to know if my PM voicemail will still be reachable and functioning for people to leave me messages if I do Not have roaming while I'm travelling in the USA? What if I travel to a country where there is not even a PM roaming option to p...

Activated sim card and paid but can not use phone, money in my account but no service, am connected

Hello,I went through the SIM card activation and Phone number port steps, followed by my payment.After payment, I received this message:" Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_bl...

Porting of number not complete

Saturday, I unlocked iPhone. Reset phone. Set up message with pm but still unable to receive calls and texts. Calling out and texting works. Have sent messages to moderator. Any thoughts out there?

Add-Ons Problem and pay question.

Hello,I have a small problem, I made a purchase of 10cad (200mb add-ons) and it became visible on my credit card, but not on my system (my phone), then resubmit my account with 10cad to have sufficient funds for autopay , But an additional 90cad appe...

Account login

Hello, I am not able to login to my account, when i do forgot password it says we are unable to find your email address. Please assist. I have also sent an private message to moderator.

Resolved! $120 Freedom Mobile promotion still 6 gb plan not 12

solved thanks

Selected wrong plan. Need assistance in adding global text please!

Hello, Unfortunately I forgot to add in the free unlimited global text plan (after deductions) to my $120 plan. Is there a way to add it in without charging the bill again? I need some help on this please. ** Side question: I transferred over from f...

reaching my data limit

Hello everyone,I was just wondering if PM would pause my data when I reached 100% of my monthly data limit like Koodo does so I dont end up having unexpected data charges? I have been notified at 75% and 90% which is nice (and thanks PM), and I am cl...

Question about community rewards

What if someone have more then 1 accounts. They can have more then 1 community forum accounts right ? Let's set if I have 3 lines, all at 1 address 1 for me 1 for spouse and 1 for daughter. So they all can have their own community account to get comm...

Ported out - no access to self serve

I ported out my number on Friday, and tried to log into self serve to ensure I don't get charged for another 3 months of service. I can't log in - is that by design, and does it mean my account is cancelled and I won't be charged again?

Resolved! four day since move from FM.. Still NO Data, NO MMS, NO calls, inboud or outbound... and no response

recently i switched from freedom mobile to public mobile on july 5th. as of today four days passed . i still dont get data ,calls, sms nothing . 2 days ago i sent messages to moders. sent emils. nobody response to that. i am really frustrated. i don...

Overages on Rogers and Bell is $70 per GB!!!

Wow, I thought PM's $30/GB add-on rates were expensive, but Rogers and Bell both recently increased their overages from 5c per MB ($50/GB) to 7c per MB ($70/GB). My goodness, that is ridiculously expensive!! http://mobilesyrup.com/2017/07/05/rogers...

Plan paid for but not working

Hi, my plan had expired and I switched to a 30 day play yesterday. I paid and got confirmation text, however when I place a call or send a text I'm told my current plan doesn't have calling or texting added.

Resolved! Us roaming plans

Do the US roaming plans include texting and calling to Canada?

Unable to receive calls and text, ticket # 000000007932607

Hello,There has been some issue with my public mobile connection with the phenomenon that i am able to dial out calls and send out text messages as well as use data.Anyone trying to call me gets a message saying the number is not in service, also i c...

No Text, No calls, No data

I just ported my phone number and I am unable to send/receive texts, calls or use data. I paid a lot of money for this, and it's extremely frustating not being able to use my phone!! My phone was working fine, before this. I tried adding Public Mobil...

Resolved! MMS size limit

Does anyone know what the MMS size limit is on Public?

Data usage

I have transferred from FM to PM for 3 days. Everything is better, until I received a text message saying my data usage is 75% of the 12GB. Not sure how did I use that much of data in only three days....... Hope the moderator can help.

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