Get Support

[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Missed Calls Not Being Displayed

Hi Community! Reaching out to see if anyone else is finding that their missed calls aren't being displayed on their lock screen? Discovered this because I heard my phone ringing then when I get to it there is nothing to show it rang at all. But when ...

Password reset

I’ve tried to reset my password a few times and every time I go to enter in the new password it says it’s incorrect. I am currently without cell service because I can’t get into my account to make a payment. Can someone please help?

Can’t change email!

Can’t chsnge email, need help to do so. Having a hard time being able to see my self serve menu online when I entered the wrong email, can I get help to change this.

Resolved! hate

i will hate public mobiel they ahev **bleep** up my husnad account and now he has no phoen with the number 519xxxxxxx i will nver deal with pm again very rude and stuipd that there is no call center they dont answer back fast

CELLULAR NETWORK NOT AVAILABLE

I activated my SIM, but it is not getting connected to the Network.When I try to dial a number I get the message CELLULAR NETWORK NOT AVAILABLE. Please somebody help me to get connected. What I have to do to get connected.Thank you.

Does this mean I am logged into the community

Yesterday, I created a community account to send a private message to a moderator becasue my SIM card has not arrived. Today, I went to log in and see if I have a reply to that message but I could not figure out how to log in to the community. Am I ...

Resolved! No Data

Today when I turned my phone on this morning I was no longer able to access data. I tried restarting several times, and the problem persist. I checked my account and I can see that I still have plenty of GB left on my plan. Is there some technical...

Resolved! Picture text won't send

When I try to send a picture text is says waiting for service but I have 3 bars. I can send/receive normal texts, make/receive calls, and use data with less signal?

Resolved! "Everybody Talk"

The bottom line on the Self-Serve pages reads:"™Public Mobile, Everybody Talk and the Public Mobile logo are trade-marks of Public Mobile" I'm guessing that Public Mobile hasn't trademarked the name of a song by the rock band Neon Trees. So what exa...

New sim, cannot receive incoming calls

I just activated a new sim, I can receive and send text messages, make outgoing calls, however, I cannot receive any incoming calls. It has been more than 5 hours since I have activated. I have restarted the phone.

Resolved! Newly Purchased SIM Card is "Invalid"

So I decided to try out this provider, turns out the SIM that I purchased is invalid? How exactly does this happen? Hardly gives me any confidence considering this is literally the first step of the entire process; sending me a working SIM card that ...

New Phone all works but receiving texts

Hi All I have setup a new ASUS phone and everything works fine with the exception that I can not receive texts. On occasion from certain people a text will come through but most never arrive APN is set for Public Mobile but my understanding is that o...

Resolved! Invalid locked network SIM card inserted

Hinewbiewent to walmart to get a SIM card for publici just finished my contract with another provider and wanted to switch not sure what walmart did but they wanted to set up my account and activate card meanwhile I hadn’t unlocked my phone yet. And ...

Resolved! Making sure this Nokia phone will work on PM?

Hi there, I need a new phone and have decided on the Nokia 5 as is the perfect size for my hand and I love the design of it. Wanted to make sure it will work with Public Mobile Here's the phone's link https://www.amazon.com/dp/B0753QY397/ref=twister...

Resolved! can't access my account and cannot pay

I had to change my credit card number and forgot to make the change in my account for preauthorized payment. My account has been deactivated and I can't access it. How can I make a payment if I can't change my credit card number

Is it possible to port a number that is not registered under my name?

I'm planning on switching from Fido to Public Mobile and I would like to keep my current number, but the account linked to it isn't under my name. It's under my dad's because I was a teen when I got my first phone. I can have the account information ...

Two separate phone accounts, only one shows up online

I have 2 separate phones/accounts (one for my wife and one for my daughter). Only one of those accounts shows up in my profile so I can't make any changes to the other. Under Account, near top right corner of the Overview screen, I thought there wo...

Re: Changing Plan question.

So there is no benefit to using the option "Changing your plan now" vs "Renew on future date" since no credit to will reimbursed if the plan I prefer to change to (now) is lower than the plan I have already paid?

Resolved! Referrals

Hi,I learned about Public Mobile and introduced it to my coworker who have never heard of PM and before I sign myself up, she signed up two weeks before me. My question is, am I eligible for the referal bonus since she signed up first but I was the ...

Service

I’m thinking about switching I’m curious about the service in the country as opposed to cities I travel between Brantford Port Dover and on Lake Erie As anyone experienced poor service in those areas

Option Unlimited Text: No Text - We can receive the SMS or not

Hello, For option Unlimited Text: No Text - We can receive the SMS or not? Thanks

Error at change plan after 3 month(i pay for highest plan but i have the old plan)

Hello,I change the old plan with a highest plant.After the payment for the new plan and. Now i have the old plan but i pay for the new plan.Please fix these error for the future.For now i want my plan for i already pay( after the paiement the differe...

Searching for Service

Morning everyone. just looking for some help, I woke up this morning to my IPhone 5s constantly searching for service. I’ve tried restarting my phone, switching in and out of Airplane mode and even removing the SIM card. No luck. any advice?

data not working

No, this is not an APN issue. LTE data was working when we had a data-add on.Changed my plan to include data For some reason, data kept coming off my add-on (this should not happen - I have a plan now?!)Now no data left on add-on but has NOT changed ...

Resolved! Want to add data to existing 90-day plan, can I just pay the difference?

I just switched over to Public Mobile in February, signed up for a 6GB data plan for 90 days for $130. I thought it was 6GB/month for 90 days, and now I realized I only have 500mb left for the remainder 50 days of my plan (silly me!). When I tried to...

NEED MY CREDIT CARD REMOVED FROM AUTOPAY AND ACCOUNT!!!

Hello, So about a month or two ago i set up an account for someone i met on the street who had a cell phone but didnt have a plan for it. (meh, shoot me for trying to help the homeless). Anyway, To this account, I have my TD visa debit access c...

Resolved! PM app

I think it would be nice if public mobile had an app for account info and changes. Also for this community What do you guys think?

Autopay still charging after account closed

@CS_Agent I recently ported my number to Telus and previously had autopay enabled on my prepaid account. Now I can’t sign in to my account and autopay has charged me for another month. How do I get that taken off I no longer have the account I didn’t...

Re: Can't Receive Incoming calls or text

I cant receive calls or text, it has been 3 weeks since I have activated it, I have also rebooted my phone. What needs to be done?

Is there a device limit for SIM cards?

I want to use a Public Mobile SIM card to unlock a few of my old devices (thanks to Canada's new unlocking law). Is there any reason why I shouldn't do this? The SIM card is active -- it's used by my kid for his phone, and I won't want to cause any i...

Community

Forum Posts