Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, In the Transaction History section of my account there is an Autopay item for 46$, but my credit card statement shows a charge of 51.52$. I'd like to get to the bottom of why that is. If I agree to a charge of 46$ but am charged a different an...
Hi, I've messaged the moderating team but haven't been replied to yet. I'd really like this issue resolved of being locked out while trying to recover my password--although I am aware of the issues your password reset currently has. Please resolve i...
Hi All, Overview:- I've recently activated a SIM for the simple TALK only plan. I don't need data nor text messages - we simply need this phone for calls only. - The SIM has been successfully activated - it works on other phones- The phone is confirm...
@CS_Agent I need help with my sim I cannot finish activating it!!!
I went to activate my sim and have a $100 voucher and it is not working!!!! Saying I do not have enough yet it was $70 plus some and now I cannot register my sim what can I do!
I need to know if I can transfer a number - time it takes to get sim sent to me? Visa? Visa debit ? Can I pm a mod without an actual public mobile number ? If so how ?
I'm going to be out of the country for about 7 months. When we come back to Canada I'd like to have my same phone number. Is there a way to inactivate my plan but keep my account active while I'm gone? If my plan was inactive but I continued to ad...
Curious if I can move my current providers number to public mobile (it's a pay as you go given number not a contract one )
tried to recover my password and was locked out. what do i do?
Hello people,Need some help here! I have search through Voicemail settings trying to find an option so that my messages play automatically on access, but... either there is no such option OR I cannot find it. Personally, I think it is very convenient...
Hi,I'm experiencing the same issue with my Honor 7x phone (Model BND-AL10). I'm able to use data (4G) and send text messages but not able to make or receive phone calls. Please suggest. However my plan offers me data speed of 3G.Which preferred netwo...
2 days ago my plan renewed but I forgot to add data to it! Before, I was on a 30 day plan with talk and text and now it just renewed to a 90 day play with talk and text but I meant to add the 6GB data to it. This would bring the 90 day cost from $75 ...
I am checking my profile pretty nervously every morning. Who does the same?
@Moderator_Team Can you help me please? I got a text message that my next billing date was March 12. I went to Koodo and switched on march 12, but then I found that I had already been charged for my next billing cycle on March 11!I have tried to log...
When I try the "forgot your password process it is not triggering an e-mail. I set up two phones in the past for my kids and now I want to register a third
When I try registering . It asks me for a code and it says that the phone is already associated with an account. i set up two Phones for my kids and now I also want ot tranfer mine from Rogers. I believe I used my e-mail or. I had used my primary an...
I keep getting this confounded Call from a 647 # and it's becoming more of a Headache. Can a PM Rep Assist me in having this call Blocked or something, W/O needing to change #'s
So, I came on the forum because I'm unable to log onto my account AT ALL. Every website gives me an error when I go to "my account" or "login", including this one.Then I see all of this nonsense about plans & rates changing BACK IN FEBRUARY & I wasn'...
Hi, thank you, but all this computers,vocabulary is like black magicked , I completely lost, I even get to that meditorater, look like my grandkids no gone call me, they don't call anyway, I serious I need help , I'm clicking like dummy - I i despera...
purchased a prepaid card in the summer, haven't used it since then, can't log in to my account bacause it says my sim card is invalid, would like to top it up, phone can't find reception with sim card in it.
Starting April 6th, in addition to TV and Radio, Alert Ready will be sending life-threatening emergency alerts to cell phones and wireless devices that are compatible with Wireless Pubic Alerting (WPA).In order for emergency alerts to be received on ...
Hello, I need help please ASAP, my phone was activated on the 9th on March , my outgoing calls and text work fine, but cannot receive incoming. please i need an answer ASAP my number is 438-======= TIA
hey gang, I'm going on vacation and Public Mobile doesnt roam where I will be. So to keep my phone number I was going to change to a 90 day plan with no talk, text or data. That came to $25 which I added to the account. When I hit the, change plan at...
Hello,I had a very unfortunate experience the past week with Public Mobile. First of all, I was not notified when my plan was running out, and Autopay did not work. My texts and calls stopped working. I use this phone as my work phone as well and it ...
Hi, so as I switched to Koodo from PM yesterday, everything worked fine. Port process was super quick but there is a huge problem. Two services (Facebook & Instagram) are not sending me my security codes via text messages. The voice call option on Fa...
I recently became a PM customer and so far I'm happy with the service. But as I was considering switching my plan to a different one and while I was browsing the website I saw that they have a new promotion with 1GB data and province unlimited calls ...
Autopay cannot charge my credit card even though it was ok last month. Phoned my credit card to ask if there was rejected attempts but they say there were no attempts at all. I cannot login for some reason and I tried to get system to send me psw res...
My auto pay did not go through, and now I am locked out. What do I do?
Hey everyone, I rarely post here and thankfully have had no issues with PM, apart from minor problems here and there that were resolved my Mods.I have a Note8 and I seem to notice that in all places where I used to get Lte+ or Lte, I'm getting only 4...
