Can not login my account due to lockout

[abletangdk]

Hi,

I miss my payment and then I tried to login my account and update my credit card information but my account is lockout.

Could you help me to unlock it so that I can update my credit card and make a payment?

My account name: tangpenghao@gmail.com

Thanks,

Penghao

[will13am]

@abletangdk, the password reset is broken.  Just contact the moderator team to have them complete the password reset.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.

[stonechucker]

Have you attempted the Forgot Password option?  I know it works sometimes, but it relies on an email being received by you, and actted upon within a certain time period.

Unfortunately, it is very delayed.