[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Can't turn on data after travel, iphone SE
Hi,I recently travelled and used foreign carrier sim card while was abroad. The data settings on my iphone SE were changed to those of the foreign carrier. Don;t really know what was changed.When I returned to Canada, i could not activate data with m...
Traveling to Canada - Does Number Change?
Greetings! Later this month I will be traveling to Canada for a week from the US. I would like to take my unlocked phone with me and use it while I'm there. From what I understand, the process is that I simply purchase a Public Mobile sim card and pl...
Emergency email change
My boyfriend and I just set up accounts but in his email I missed a number without realizing. My VISA/DEBIT card is linked to his account and we need to fix his email immediately.
New account
I cant seem to open a new account because it will not recognize my cell phone number and i dont get a password sent
Reset password
I have tried a number of times to reset my password and gets the notification that an email has been sent with instructions to reset and email never arrives!What do I do now?
Resolved! Unlimited US Calling and Travelling to US
Wanted to know if unlimited US calling applied as well when travelling to the US, or is that only restricted to when I am in Canada? Or would I have to go with a roaming plan?
Resolved! Auto pay doesn't work on changed plan
I changed plan and was on auto pay but once plan changed today and account suspended due to auto pay failure. Moderater send me PM for more details
Resolved! Locked out of self serve
Hey I was trying to log into my self serve account but it locked me out after to many attempts. I also tried to do password recovery but after entering my email address the next step just had an empty box with "Security Question?" above it and honest...
transfer number from rogers to public mobile
Hi ineed to transfer my numbers from rogers to public mobile what can i do i have the sim cards
What happens to my available credit when porting out to Koodo?
I am currently with PM, might be porting out soon to Koodo, and I understand that whatever I paid for the current plan is not refundable for the 30 day period I have selected. But I have around 33$ as credit. Will I be able to get that as a check or ...
Upgraded plan but the website renewed my old plan and put credit in my account with the extra money.
I treid to upgrade my plan to the $45 for 4.5GB one and I selected and paid for the plan on my account. Instead of upgrading my plan however, the website charged me $43 (I had $2 credit in my account), put a $5 balance in my account and renewed my ol...
When I call a stranger, it shows that my number is a company name
Like Subject,When I call a stranger, it shows that my number is a company name.Why?And how can i change?How do I display my original phone number when I call a stranger?
Cancel after a month ?
Hi there, new to public mobile community. I wanted to try the public mobile service out. Can I get a monthly plan ($40 for 4.5 GB) and cancel it after a month ?or is there a minimum time period ( i.e. two months or three months) that I have to contin...
Avatar Glitch?
@will13amStrange, but I'm seeing double when it comes to your username today. This glitch seems to be only affecting your avatar, not that of other oracles or members. Your avatar looked fine yesterday and I've not changed any settings on my browse...
Need a refund looking to switch to new providers
I’m looking to switch to freedom because they are offering 4x the data for just $10 more than I pay now. How would I get a refund of my unused paid months in Public? I’m happy with the service just tired of getting data warnings.
Promo deal
Upon activating a SIM card with PM I was offered a 2-day promo deal that was happening at the time for get 1 month free. The month is currently up and no credit has been applied to the account for the free month.
$10 plan worked yesterday but now it says I need an international talk add on to make calls?
So I bought a sim card on the 29th and it worked, I sent and received local texts and calls, but today its not working, I can't make calls, someone tried calling me and it won't work.I'm really disappointed because I need a phone line that isn't on d...
Resolved! I want to switch to the new promotion, 4.5G/$40 plan, if I choose to change it now,
will I get credit for the days before my renewal date? Or I just have to pay the full amount starting now. Thanks for your reply!
Resolved! Sim blocked
After many failed PUK codes, my sim card got blocked. How can I fix this asap? Please help me! Thanks!
HAPPY CANADA DAY
Just want to wish everyone a happy Canada day. Celebrate safely and take pride of living in this great country!!!
Resolved! voicemail access from external line after resetting password not possible with 10 digit number
I want to access my voicemail externally. After resetting my voicemail password in selfserve.publicmobile my account it should be temporaryly my 10 digit phone number now. Now if I call my cell number from another line then as soon as I reach greet...
Wrong email got set up with my sim card
The wrong email was set up with my sim card, and I am not recieving text messages or phone calls. How do I fix this?
Resolved! Featured plan 4.5gb vs 4gb
hello, I am looking to join public mobile as a customer. I got my sim card yesterday but wanted to activate with last months promo. $40 for 4 gb data with unlimited nationwide talk and text. Any way I can still activate on that plan? If not i'd l...
Forfait non consommé
Javais un forfait de 25 $ le 13 juin. Je suis passé au forfait de 40 $ que j ai payé le 18 juin. Est ce que je serais rembourser la partie non consommée de mes 25 $ de mon ancien forfait? Merci
Resolved! Travel Abroad. How to suspend temporary my plan and payments?
Hello everyone, I wonder, while I'm abroad, my profile says "account status: plan expired", but autopayments still being charged. I'd like to put on hold my Public mobile plan and payments till I'm back in Canada in late August, but I don't want to ...
Happy Canada day everyone!
To all Public Mobile community members I would like to wish Happy Canada day! Enjoy the good times with your family and friends!
Wrong plan upon reactivation
@Moderator_Team I tried to change my old $37 1 gb plan to the $40 for 4.5 gb promo upon reactivation of my plan, I was charged the equivalent amount for the $40 plan but given the $37 plan with $3 of credit in my account. please help!
Resolved! Problems with credit card system?
I joined PM just over a week now. I had problems activating my SIM card online with my credit card (I put all my auto-payments on this one) not being accepted. I had to try 2 other different credit cards that also failed initially, until I signed up ...
Resolved! Voucher Denominations
You will get more satisfied customer if you change your voucher denominations closer to Plans amount . Your plans dont seem cheaper then say "Chatr"when you are paying $43 for a $35 Plan
