[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! How to pause plan with available funds?
Hi, I understand we can turn off autopay to pause the plan for up to 90 days. But does that only apply to charging the credit card or the available funds as well? I have enough available funds to cover the next month. How do I pause my plan? If I sto...
Resolved! Signed up today and Agent Missed Autopay
Hi Guys, So I signed up today for the $40 plan. Very excited to join this community. The agent at Walmart just skipped through a number of steps in my registration and didn't select autopay, hence charging me $40 instead of $38. I realize this is ...
My first referral ... publicmobile.ca misprint?
I just got my first referral and the amount is $12 or $12.17 per year? Autopay - 30 daysHelping others - 30 daysLoyalty pays - 30 daysRefer a friend - Monthly I think someone made an error on the home page?
Auto pay
I've been a user now for over two year and have had excellent service until today. A couple of day ago I got a test message saying my payment was due on Aug 2 but if you are on auto pay you can ignore this message. I am on auto pay and have never had...
Test.
Test.
Resolved! Porting Problem
I ported my number from Fido when I activate the phone line. I am able to make call with my old number. But when people call me, they get a message saying that the phone number is not available. When I call Fido about canceling my old account, they s...
Need more publicity in Kitchener-Waterloo area
I have heard abut public mobile from my friend who was looking for a more convenient carrier. She did not like the idea of pre-paid and the fact that there is no phone support. But, in terms of my experience I am surprised how stores do not know abou...
Resolved! My new addon is missing
Hello, I purchased an add-on of US roaming data (1GB for 20$), but now my account says it has a 20$ balance, and the addon is not visible in my Plan and Add-ons > My Add-ons > Current Add-Ons (is empty). Do I have to try again? I do not want the add...
Resolved! US DATA Add-On
I am in Canada but am travelling to the US on September 9th. My plan renews Sept 3. Can I add the add on (for US data) right before I leave or do I have to do it before my plan renews? Thank you!
Locked out of selfserve
I need to update my billing info but selfserve locked me out. I haven't recently changed my password, so I'm not sure what's up with that. I sent a PM to the mods to get help and am posting here as well, in case it helps. Why can't I just use 'rese...
$25 Credit Frustration Continues - Someone Fire Abdallah - Doesn't know what the F he's doing
Hi Folks, My frustration continues to moount. No one else from the @CS_Agent is picking up my request except for Abdallah who doesn't know what the F@ck he's doing. Here's his most recent response and my reply just now. Can anyone please help me? ...
Data not working
I renewed my plan on July 31st and selected the option to have it renew immediately instead of waiting until the last day of my previous 3 month plan (which would have been August 2). I did try turning off and on my phone but this did not work. Need...
Resolved! Why I can not call my friend phone number 437-223-**** chart phone number
My friend just have new phone number from chatr 437-223-****. When I call him. It say that is long district .I need to add on . But his phone number is toronto number. My number is toronto number too. We just have different company. Why I can not cal...
please unlock my accout
tried too many times and locked me outi need to chnage my plan asap i left message with moderator team but havent heard yet
How to report Public Mobile company for giving users hard time and making their money stuck?
How to report Public Mobile company for giving users hard time and making their money stuck? Basically, they disable cell phone's service and charge them.
Public Mobile's Customer Service Horrible - My experience (Please make a note).
Moderators haven't replied since July 31, 2018, which show their professionalism. In return, they can't expect professionalism as well. I haven't been able to use my phone number since then. I was on AutoPay for a 90-day plan. My credit card was alre...
Public Mobile's Customer Service Horrible - My experience (Please make a note)
Moderators haven't replied since July 31, 2018, which show their professionalism. In return, they can't expect professionalism as well. I haven't been able to use my phone number since then. I was on AutoPay for a 90-day plan. My credit card was alre...
facturation
pourquoi ca prend tellement du temps pour avoir une répons, si on ecri une message publique on resoiv un message de ecri en privé, mais en privé ca repond pas ou message.Je suis desu depuie 3 jouree j'ecrie mon message plusior fopi et pas des repons...
SIM card delivery
I ordered a SIM card on line July 17 2018 and still haven't received it. My bank account shows that payment was successful.
Resolved! How long does it take for moderators to reply?
It’s been a day for me and I still haven’t gotten any response from a moderator I’m not sure how long they usually take to respond back.
Need to change my SIM card number but don't have an account
I bought a phone, SIM card and everything was set up at the store, couple hours later before I had the chance to set up my account I lost the SIM card, when I went to the store they let me buy a new SIM and told me to create an account and just go in...
Bought $20 roaming package and SMS not working
Hi, I've paid for the $20 USA roaming combo plan (unlimited calling, unlimited texting, and 250 mb of data) this morning and confirmed that it has been added to my account. Data is working. Calling, SMS, MMS are not working. I've turned off phone, ta...
Resolved! Number Port
New activation and trying to port my number. I've sent a msg to mod team but haven't heard anything. Anyway to check on the status?
Problem with account. Bought data add on but it didn't activate.
Help please. Bought a data add on July 22. I can see it in my transaction history but it never activated. Did the 2 steps. I can see the payment and the Data add on as 2 transactions.Still no data.
Phone says No Service
Activated phone yesterday. Had to get it unlocked. After that, SIM is saying No Service. Automatic payments were set up, and payment has been taken.
account hacked
Hello there, Initially I got a sim and a 1 month account at the end of the July. The company gave me a 4 digit code however before I got home the phone was receiving txt's of different 4 codes. They had been changed! I get home to log on with my ema...
Resolved! Friend waiting for his SIM card
Hey There,I just convinced a friend of mine to switch from his current carrier to PM. Problem is, he ordered his SIM card 8 days ago and still no sign of it. Not a great start to say the least.Is there an issue with SIM cards at the moment (backlog...
Hi, mod team, I want to get my invoices. Can you help me? Because I need to file my cellphone bills
Hi, mod team, I want to get my invoices. Can you help me?Because I need to file my cellphone bills to CRA for my businese. yesterday I sent a private message to mid team, but I am afraid nobody answer me or may be I @ the wrong person. Can someone he...
