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SIM card not working properly

Reimer
Great Neighbour / Super Voisin

Bought a sim card, started activation made it to the page where I pick my number, but there was some technical issues with the site so I wasn't able to finish. Now when I try to start over it says the sim card is invalid. What to do

6 REPLIES 6

Mike40999
Great Citizen / Super Citoyen

Messages moderator for help !!

choding
Great Citizen / Super Citoyen

I don't know what kind of web browsers you used?

befor you use it, go to the history and erase the any histories as you have, it means you have to clean your browser. And try it again.

I thought the messed cach caused some problems to activate.

 

thanks

Reimer
Great Neighbour / Super Voisin

Thanks. Worked like a charm

sonatinamegan
Great Neighbour / Super Voisin

This happened to me as well. I had to refresh the entire session, close my internet tab completely and start over..I hope your issue gets resolved!

popping
Retired Oracle / Oracle Retraité

@Reimer

Close your browser and start over your activation again.  It should work.  I was using Opera browser with ad blocker enabled.

 

I also used Chrome for another activation without issue.

Dunkman
Oracle
Oracle

@Reimer

The website is finicky after a failed activation.  Some people have tried a different internet browser, incognito mode or clearing the cache.  Also, sometimes waiting one to two hours and trying again would work.  

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