no service

[yashone1]

Hi,

I activated my sim card yesterday and it shows no service. I have an Iphone 7. The phone is unlocked from previous provider. I have 50$ for available funds. I did remove sim card and put it back, switch the phone on/off, still nothing. 

It's searching on public mobile or automatic mode for a few seconds and show no service.

Someone has an idea about the next step?

[yashone1]

The number appears correctly in Plan and add-ons!

When I called with another phone, it says it's out of service 😞

[geopublic]

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@yashone1 wrote:

I have the $40 for 30 days plan.

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@yashone1When you login online does your plan display correctly? Select Plan & Add-ons tab does you number display correctly? When you call your number from another phone what happens?

[yashone1]

I did contact the Moderator team!

[yashone1]

Ans when I go Settings - General, Public mobile carrier shows up, but I noticed that in the Network, it says Not available - "SIM not provioned".

Maybe that's the problem?

[yashone1]

I have the $40 for 30 days plan.

[GinYVR]

@yashone1you have $50 in available funds but do you have a plan? Having a plan is more important than having funds.

If you do have a plan, try your SIM card in another phone.. if it doesn't work then contact the Moderators. I would peg it to a bad provisioning.. it happens.

[geopublic]

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@yashone1 wrote:

Hi,

I activated my sim card yesterday and it shows no service. I have an Iphone 7. The phone is unlocked from previous provider. I have 50$ for available funds. I did remove sim card and put it back, switch the phone on/off, still nothing. 

It's searching on public mobile or automatic mode for a few seconds and show no service.

Someone has an idea about the next step?

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@yashone1Others have reported by plugging it into iTunes and downloading updates will resolve the issue. Might be worth a try. 

[mimmo]

Does your plan show up in the overview page?

50$ in available funds???? What plan did you purchase and how much was it? Was it a $60 plan by chance? 

New activations should have at most $2 available funds(autopay credit) if activation went properly. 

Is it possible you had a bad activation? Can you post a screenshot of payment history?

You could try the lost stolen trick toggle lost stolen mode for a minute click plans and addons then lost stolen. Then the report phone as lost. 

[geopublic]

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@yashone1 wrote:

Hi,

I activated my sim card yesterday and it shows no service. I have an Iphone 7. The phone is unlocked from previous provider. I have 50$ for available funds. I did remove sim card and put it back, switch the phone on/off, still nothing. 

It's searching on public mobile or automatic mode for a few seconds and show no service.

Someone has an idea about the next step?

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@yashone1  Click here for info on how to resolve most iPhone issues.