Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have confirmed that my phone is compatible based on the IMEI number. (It is a Samsung S6.)When I first activated, I could not connect successfully to the network by entering my PIN when prompted by the phone. Moderator advised me that my phone was...
Hello! I have auto-pay activated and my Visa was charged on November 26. However, it said my account was suspended because it didn't have any funds in it. I thought the auto-pay didn't work so I paid again. However, now I have two charges for this mo...
My account was set up and charged yesterday. I know my old phone number has successfully been transfered because I lost service on my old phone a few hours after setting up my account, however, I still don't have service on my new phone. I have check...
I have just switched from Kodoo to Public Mobile. The APN is set as https://apn-canada.gishan.net/en/apn/public-mobile/sony-xperia-xz-premium, but still I can not get online. I am using a Sony XZP, bought from Hong Kong. I was able to get online whil...
For the third time, I've been logged out of my account and can't get back in. I know I've been using the correct password, it just won't let me in. On top of that, when I try to change it, it shows the error message.
It's taken me a couple of months to solve my problem of leaving the wifi at home and having the data automatically turn on. I was having to *restart* my phone every time. Searching the internet left me looking for "turn packet data on", which didn't ...
If i cancel my long distance add on do i lose my accumulated minutes?
I just renewed my plan, and restarted the phone even then the data is still not activated. any thing else that can be done?
Is there a way to transfer unused data from one Public Mobile to another?
I ran out of data so had to renew the plan 10 days before my due date. I would like to alter the auto pay date. Any ideas?
I can't port my koodo number to PM, because I use the same email for both vcount. I sent private message to MOD, but till now no respond. Anybody can help me?
I just switched to Public Mobile last week, and already is being charged $40.25 for the basic $35/ month plan (which is the $35 plus tax). I set up auto pay and have a $25 referral voucher and it was supposed to be $10 off each month for the 1st 6 mo...
I just activated my sim, everything goes well... I tried to contact my wifes number its ok but when i tried to call my new number using my wifes phone, it says "your call cannot be completed please call and try again" and even when i texted the new...
I added a new credit card to my account right before Auto Pay took effect but it obviously didn't renew in time. Now the $45 is on my account but whenever I go to reactivate the plan, it says I need to add funds. Any idea on how to fix it?
I am aware of the rules about having an active account (not suspended) and that the rewards are posted to the PM account with the e-mail associated with this forum's profile. In the beginning I was getting my rewards but thelast 3 months I have not. ...
@Brooke_C @Alan_K Could you please pin the original annoucements of where PM SIMS are sold, e.g. Walmart, K Mobile, London Drugs, etc? I do not always recall where they are sold and it is hard to find the original announcements.
Where on PM can I see how much data I used?
I can't log into self serve. Never seen this one. "Not accessible For Current Account"
Hey everyone! Where do I find the receipt? All I can find is transactions. but no receipts? Thanks,
hi i just moved from ontario to alberta i want to port in my ontario number is this possible please confirm thanks
I should get 4 dollars of loyalty rewards starting from Dec 2018, which is shown in my account. But I only got 3 dollars of reward as last month. Does anyone give me a explanation? Thanks.
@CS_Agent Hi,I have been trying for days to login to my account and it keeps saying my information (password) is wrong which I know for a fact it isn’t. Regardless, I have tried the “forgot password” reset thing and I can’t get past the first step to...
I tried my password too many times, says I cannot reset it that I’m locked out and to contact public mobile.. now what? I’m no where near a Walmart that has public mobile service. What can I do?
Hey I just had my phone unlocked but the internet doesn’t work. I’m still able to make calls and text. Anyone know why?
Hi, Another question here. I ordered a one-time 200mb add-on and I would just like to make sure that I am not still having a recurring payment for this add-on as I can still see it listed. Please let me know if I need to message account numbers, etc....
Hi, I have been on a 90 day 6gb plan for $120 for a year now. I just topped up my plan two days ago. However, I now see there is a way better offer of 4.5gb for $40/mo. Is there any way I can just switch to this better plan? I'm only two days in so t...
Can I use any number sent to me?
My friend has been trying to get me to switch to Public Mobile for some time and I didn't go for it until Friday when I have been having issues with my other provider and she told me about a great program going on with public right now where refer a ...
Hi there I just made a new PM account and ported my number in a week ago. Can I use that number to do refer my second line? Or is it too soon and you need to be with PM for a length of time before being able to refer?
Hello, I have now recevied my mom's new SIM card - tried messaging moderator - as urgent - can someone please help how I add her new SIM to the new phone - making sure her old SIM is tranferred with her contacts. Thank you
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