Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I remember I used to be able to request a copy of invoices via emailing support. Now I've been told the only way to get a copy of invoices is through the community. If that's the case, that's very inconvenient. Should there not be an easier way. ...
I have switched to Koodo on Feb.15, but my $137 for next 3 months to public mobile was just paid on Feb.13 and didn't use one cent. In this case will you refund me or transfer it to Koodo? Thanks.
As pointed out by @canucks4life from Mobile SyrupCCTS received more than 1600 complaints over Public Mobile $40/4GB price hike https://mobilesyrup.com/2018/02/20/ccts-received-more-than-1600-complaints-over-public-mobile-40-4gb-price-hike/
If you think you can also pick up a public SIM card at your local walmart next time when you go for grocery, you are wrong!I have tried to purchase PM SIM from three different Walmart and none of them had them in stock!!! Instead they asked me what k...
Hello mod trying to reset password on self service portal but my account is locKed @CS_Agent
Hi, I have to say bravo to Public Mobile to build such a structure that they get community members like you guys here to do most of their work for them for dirt cheap. If you really think about it, you guys spend so much time here supporting others a...
can anyone help me i put money on phone via enternet as i did before it is showing the money was recieved but my phone wont work \!! have no phone
HiI can not be reached or make calls any more .Today is the renewal date ,the money are taken ,but no phone service ,no data .no texts ,With one word -NOTHING but paid !!!!!
Hi i just payed for another 3 months on my plan and the money is there but i cant make or receieve phone calls or have any data or send or recieve texts. My account is acctive i see the balance and the money came out of my account but on here it hasn...
Hello, I went back to Canada after some absense and reactivated my number (paid for one month). On the same day I discovered that they are moving us to another office building where only another provider works well inside the building. No Public Mobi...
So, as my Nexus 5 is more painful to use than it's worth, I've moved to an unlockd Moto E 2nd generation 'LTE' from Rogers, specific model XT1527. I've used the APN settings from gishan website, for the noto e 2nd generation selection. I'm finding th...
Hello, I have provincial plan and I tried to make a call to a provincial number and it said that I needed an Add-on. Please help
Good Morning ,I just paid the remained on my bill but my account tells me I still owe you $18. I don't want to pay double again so I decided to get ur help to see if there was a mistake made
hi All,I want to change plans. My current plan is $120/90 days and the new one is $150/90 days.I have paid up to April 5th, so the increase should be about $20 to cover the 2 months of the changed plan portion.When I hit Top up My Account, it wants ...
I want to migrate to Koodo's $40 unlimited canada-wide calling 4GB internet plan and right now I am on one $120 PM plan. I did not get the message from public mobile to Port out my number. Is there a way for me to put into Koodo?@CS_Agent
I accidentally purchased an international long distance add on. I was adding funds to my account, then checking out add one after. My tablet skipped and made me make the purchase. I have no one who I'd even call internationally. Can this be refun...
Hi! My plan is $120 for 3 months.Recently I found that I've been charged $180 every three months.Would you let me know why ?03-Dec-176GB Data/Données 6 Go $59.00$0.0003-Dec-17Unlimited International Text/Messagerie texte à l'International $45.00$59.0...
So I had to switch to koodo since my renewal date was Feb 16th and when I got the messge on Feb 15th...i didn't have to think twice. As we all know what happened on Feb 16th....so I requested one of the mod to switch me back to public mobile from koo...
On my renewal, I went from 1 month to 3 month renewal and didn't change anything else. Now I have no phone or SMS. How can we fix this?
I'm currently on the 40$ 4gb plan which i believe to have only province wide call. I'm moving to BC in a few months and I won't want to lose my 647 cell. Can I still call within BC after I move? I read that you can't but the post is a few years ago. ...
Hi @CS_Agent I'm trying to reply to the message I was sent from Saray, but I got the following message: I haven't sent a message since 2017. Can you check again? Thanks.
Hello,So i've been with public mobile for a few months now and never came across this issue. I went out this morning and bought me and my wife both our vouchers for the month for the 30 day plan 2GB+2GB BONUS at 3G speed with unlimited texting and p...
hi, i had just purchased and activated a sim from PM and i have chosen the $25 talk and text plan. it says it comes with picture messaging but i cant send photos or recieve photos being sent to me. from a number within my city. my device is motorola ...
Hi,The 100$ credit from Koodo, is it a bill credit or a tab credit, if we switch our 40$ 4GB Promo plan?Thanks in advance!!
I got a message from public mobile about porting my number, the message is like: Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM...
Hi , First of all sorry for my bad englishI'm sorry if i'm not in the right place but I really need your help .I already bought last month a forfait last month with call and text unlimited in province with 4+2gb data 3gspeed for 52$ par month .Today ...
If PM have customer base they keep going . All be fine ... May offer 2 GB it plans for 40. They must make 37 dollars a customer to keep going.
Looking for target to emulate for community participation? How's this from a UK forum:
Hello everyone, I have been loving the Public Mobile service since I switched from Fido about two months ago. I live in Quebec and subscribe to province-wide calling because I don't have the need for canada-wide calling. I will be visiting Vancouver ...
If you don't already have My Data Manager on your phone, get it....keeps tracks of your data pretty accurately. That said, I needed to refresh the plan on the app on my son's phone, and when I checked his data usage in Self Serve, he blew through 11....
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