Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Set up new service yesterday. Successfully ported my Koodo number. My phone can make and receive calls. Tried to create an account. Typed in my cell number and an error message came up saying the number is invalid. How can I fix?
I have had a public mobile account for a number of years. No problems with it and I don't go in to check my account very often as I am on auto pay. Just checking my account now and see that my plan has changed. I used to have the $120 auto pay 90 day...
I've been on PM for a couple of years. In December, I switched over to Telus briefly as I was sold a supposedly good deal and realized once I received my first invoice that this is not the case. I ported my number from PM over to Telus. So now I int...
Hello, im leaving soon for a trip to Panama and just wondering if there is an add on that will give me coverage there?
I have activated my phone and get a new number, but the phone does not work. I contacted Koodo to unlock my phone and they gave me an code to unlock, but I do not know what to do with that.
Hi All, I'm running into some issues activating my public moblie SIM. I transferred a moblie number from Rogers service this morning. Once the rogers sim had deactivated, I booted up my Galaxy S7 with the new public moblie sim and it asked me for a...
Looking to replace my phone, I want to get an asus phone, here's the one I'm looking at.It's an international version of the phone, I'd imagine it probably works, but I want to make sure in case anyone knows. (I do not have an imei to check because I...
How am I supposed to pay if there is no amount showing for my "Payment Due" in Self Serve?
Unable to find out what plan I have because the link doesn't work.I keep getting the above message whenever I tap "Plan Details" or "Plan".
I have the $120 plan for three months from a while ago with 12gb I believe or 15. And my payment was due on the 16th. I don't have auto pay. I was trying to make my payment a few minutes ago but the site was really slow and now it won't even allow me...
i went to add my new visa card number, after i forgot to update it with new card and expiry date. plan had become suspended. every time i try it says unable to process. i have removed old credit card number and tried adding a new one. i have been car...
I been with you and still can't get into my self serve account I put in my number and it don't send me a code I think if it doesn't fix I might be leavening public
How do I can get a better plan
So last year we used my cousin phone number to open up a new account in PM to my other friend who recently got here in Canada but she got a new number after. And now my cousin is planning to move in PM but she can't create a new account because we us...
I tried to change my plan which expired at that moment so I chose 10$ for each month but I wasnt able to proceed.I tought my balance account should be charged first to get able to transfer to another plan so I payed 10$ to get started but I was notif...
SIM Card Locked need a PUK Is connecting with a moderator the only way to resolve this issue?
Neat concept but the sliding camera seems like its just waiting to fail. Anyone out there on Xiaomi? How do they hold up?
Just signed up.I can call out but can't receive calls or texts
Does the add for US long distance calls ($8.00 for 200 min US & CAN) allow me to make calls to the US from Canada and also to make US calls while in the US AND call Canada while in the US?????
HI, I have a phone with 2 sim cards. Both accounts are active. One number I can use , call and receive messages. The 2nd number when I go to dial says a screen shot cellualr network not availble. What does that mean and how do I fix it?
I waited 24 hours and my data still doesn't work.Restarted my phone and took out sim and battery. Turned back on. No data.Edited*: Made the wrong APN address on my phone opps.
I can't sign in to my account, says it can't verify my email
i havent got anyanswer for my account for 2 days now; who else i can contact this is getting no where and no one is helping out.
Does anyone know? Thanks.
I just activated teh service. When I checked the usage history online, I notice there are several calls to the number. I didn't dial the number, neither is the number shown on the history on my phone. What is hapapening? What is the number? Thanks.
I had a friend sign up at Walmart. Was told we both got 25.00 in rewards. This didn't happen
i can't seed message .Not delivered.
urgent!!!!!! since yesterday no answerWhen attempting to make a phone payment, the first time it claimed it didn't go through, and that the phone was still not in service, so I paid another time. My bank statement states that both payments went throu...
When I dial my own number from other phone, then does it count for my usage? or only check my usage from my handphone, not very understanding the min.usage history, so When I make calls for 10 sec, it counts for 1 min. is that correct?
Obviously during the course of a billing period I can log on here, check my account and see my data usage so far during that billing period. But how do I see my data usage for last month or last October?
