[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Payment due date
How do I change my renewal date?
Resolved! 1GB Promo
Hello, I'm considering added a new line on the $15 plan. I have an existing plan with a 1GB Promo for data. Does anyone know how/why the data was added? Will I received the same promo on the new plan activation? ThxS
Resolved! Phone Compatibility Enquiry
To whom this concerns: Greetings, May I please ask whether a Doro 824 is compatible to any of the Public Mobile pkans? I look forward to receiving a reply. Thank you. Yours sincerely, Bak Yongho
Billed twice
On Sept 21st, you guys took 44, and 67 from my account. When my plan is only 40. If that's the case, shouldn't I be seeing a 60 credit on my phone account?
Is there any way that I can see my Call Record in My Account ?
I do not see any option to check my call record in My Account. I ported in from freedom, and freedom mobile has that option which was very useful.Thanks in advance.
Credit card overcharged with no positive balance shown afterwards
So my plan is $25 every 30 days with a $2 autopay credit. So naturally my credit card should be charged $23 (or $23 plus tax) every 30 days. However I'm being charged $25, $26.99, 28.76 etc for the past few months. I also sent them $50 through my ba...
Phone no.
I tried to retrieve my old number. I gave the wrong information. It failed. I lost my original public number. Now I have no number and no way to use public mobile. Is there a way out
Resolved! transfer phone number
how do I keep the same phone number I had with my other provider
Resolved! Started few days ago text messages cannot be sent
I am using a Huawei phone everything works fine but started few days ago text messages can't be sent or sent delyed more than two days.Any idea?
I’m having problems making a payment
I have used this visa debt before but now all of a sudden it’s unable to verify my credit card someone help me..
Resolved! Re: What happens if I am outside Public Mobile coverage and try to dial 911?
Does this include in the US without a roaming add on?
Resolved! My balance is enough for next cycle. Account still gets suspended
I have applied a $60 voucher to my account and signed up for a $25 per 30days plan as well as buying a $10 data pack just in case. Currently, my balance is $25, but for some reason, it won't count for payment and my account is currently suspended. Pl...
Resolved! Will I lose Refer a Friend Rewards?
I'm on a $40 plan, I'm planning to switch to a $25 plan, will I lose the refer-a-friend reward privelege?
RBC promo payment details
Hi, I recently signed up for public mobile and used the RBC promo for $10 off for 6 months. I setup autopay with an RBC credit card. However, I would like to switch my payment over to a credit card at a different institution. Does anyone know if I'll...
Resolved! Refer a friend question.
Hi! My friend received the $10 balance and I didnt, I only got the $1 discount. Am I supposed to get the $10 too?
Resolved! Emergency Calls Only - New Activation
Hi all, I've been with PM before on a separate line and have had no issues, but when trying to setup my mother with a SIM it hasn't been working. The SIM is detected but says Emergency Calls Only. At first we thought it might be the phone so we tried...
Resolved! Unable to send or receive local text
I am new to public mobile. I am unable to send or receive local text. I have no US addon. I can make a call and receive call with no issue. On iPhone 6plus. Tried everything. Powered off. Removed the SIM card. Help please. ThanksMoody
Resolved! sim activation
I am trying to activate my sim card, and at the top of the choose phone number page, in red letters, it says " OnlineActivation/PhoneNumber/LoadErrorMessage " and will not let me go any further. Any suggestions?
Resolved! how can I transfer my Koodo number
how can I transfer my Koodo number to PM?
This money could be back in a few days or I lost this money forever? Thanks
Last night, I help my friend activate a sim card, when I do the last step (manage autopay), the website said that unavailable for maintenance. Today I try to sign in with last night I used ID but it could not log in, so I think the account does not w...
vouchers
i bought 3 vouchers and in total it was $50, what i have to pay for my plan. I tried using them but it says error, like they are not valid. And when i go to pay it says : amount due : $7 , but i want to pay 50$!! what do i do???
Resolved! Can't receive texts.
I can send a text to someone outside public mobile but don't receive them.Any ideas anyone?
Trouble signing into account
I am trying to get to the self serve for my account to activate a new sum card because I lost mine but the email attached to my account will not allow me to log in. When I try to use the forget my password link to retrieve or set up a new password th...
Changing plan after finally being allowed to access after 8 months still a no go
I am finally able to access my account after 8 months of being locked out...and still having trouble with getting going because of the system not allowing me to change my credit card info but it allowed me to change my plan...so any ideas About. Ho...
why do i get a msg that says: EMERGENCY CALLS ONLY. i have only had the phone 4 days ???
I have made two phone calls local and received and sent about ten messages. thats it.msg on face of phone when i try to call someone: emergerncy calls only. whats up with that?
TEXT SCAM: Fraudsters disguised as National Bank
Received today. Scam looks like this:If you received one too, DO NOT click the link. Report the incident to the Canadian Anti-Fraud Centre and forward the message to 7726 (SPAM).
Resolved! iPHone Visual Voicemail
I'm aware that PM doesn' support visual voicemail yet however the problem I have is as follows: I was with Telus and had visual voicemail, switched over to PM and now there is no notification (red dot on phone icon) of new voicemail and must press 1 ...
I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on
I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on. its been like this for over a week now.. there should be at least 1 person online for every hour of the day that fixes issues TELUS FIX MY ISSUE ASAP.. m...
Payment Impossible
I recieved a text notice that my credit card expiration date needed to be updated. I tried logging in, but the system would not let me. Tried the 'forgot your password' option, but never recieved an email. Eventually, I went to two separtate Public k...
