Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I activated my Public Mobile SIM card/account yesterday but unfortunately got confused and entered the incorrect account # (Virgin Mobile). The number did not transfer over to my new phone. I had both of them with me this morning and when my wife cal...
Hi i accidentally purchased the 200 min talk US and Canada long distance plan. I'm currently in IS and realized that I actually need the US roaming unlimited talk plan. How may I change the plan. I have used 0 min of the 200 mins. Thank you
" PROBLEM SOLVED got my number back" I've sent 3 emails and nothing!!! Im trying to transfer my koodo phone number to public phone?
hey all, ive been wondering about changing to new plan.Ive been on the same plan for 2 years or so. all it says is; This plan includes: - 90 day plan $135 (45/mo)- 6GB Data- Unlimited Canada-wide Talk- Unlimited International Textand then under...
I signedup before end of the month June 2018. I was suppose to get $25 credit and i never did.
Hi there I just signed up for Public Mobile's $40 (Limited Time) Plan Offer- 5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextI just set up my phone and it's working fine but it reads Public Mobile 4G at the top instead of 3G?...
I have had the same issues in the last 30 days, but now it is many people who have said when they call me it goes straight to voicemail. Is this the Public Mobile aka Telus Network service expectations? Is this how Telus represents their national b...
I'm not going to check it anyway.. I hope I can just turn it off. tyia
hi ,I lost my sim card and i am not registered for public self serve ,i need my account number .my phone number with public is 6XXXXXXXX1. please help me out. Edited by ShawnC13 to remove phone number
I have a long distance add-on which has not been working for the past month. Is there anything that I can do about this? When I make a call I get the message that I usually get when I have ran out of minutes.
Hi there I just activated my sim card and threw the process I put in my current number from chatr I was told to msg here to transfer it because it is a little more complicated cause chatr is prepaid.
Please someone help my ear is being eaten by my dad as he was on a different carrier & I didn't have the account number handy We also have important calls coming on that line..
I am trying to change my plan have sent about 10 private messages. My current prepaid plan is up no answer.
My kid is taking one of my PM SIM to US for a few days. Is there any way to test the US roaming before leaving Canada? It is a 3 days trip. By the time I found out the add-on does not work and waiting for 3 days for moderator to fix the problem. ...
Hi @CS_Agent I have been waiting for 6 days, plus initially 3 days for my first request to solve my issue.Please help rectify my incorrect DATA only plan back to the original 8.5GB + unlimited NA calls plan. It's getting fraustrated. It's been more t...
Hey there,I just notice that my Refer-a-Friend Reward wasn't credited into my 90-days payment. Can anybody help me with that?
I received a text saying they are having trouble activating my phone and they changed my number.
As the title says. Had a low data alert back in December. My plan rolls over Jan 25, so bought a 1GB add on. Was told that it would automatically kick in once the base plan ran out. Screenshots don't show my data minutes left like usual. Main summary...
Hello. Been using PM for a while now and all has been trouble free until yesterday when I changed to a new phone (Oneplus 6). I am on the $10/month plan (50 text msgs). I received a text from PM late last night informing me that I have 10 text msgs ...
I need help. I activated my phones yesterday. Its been almost 19 hours and I am still not receiving incoming calls. Ive sent a private message and no reply
3rd time in the U.S. since using Public Mobile and all 3 times I am not able to reply to text messages only receive them. All help from Public Mobile the last 2 times did nothing.Now starting yesterday while on the road and needed Google Maps my data...
My phone was recently stolen and I want to block the IMEI number by putting it on the national blacklist. Is Public Mobile able to arrange this? To be very clear, I am not looking for instructions on how to recover my phone or suspend my Public Mobil...
Hello, I have lost my public mobile SIM card before registering self serve online; i got replacement SIM but can't register it.Refering to old topics i sent private messages to moderators to help me out with activation of new SIM with my current numb...
I requested a number to be ported into Public Mobile from another carrier, but I have changed my mind. I want to keep my current Public Mobile number and not port the number in from the other carrier; I want that number to stay with the other carrie...
Hello We were on holidays in Canda recently and I purchased a Public Moblie Sim card to use while we were Canada. I purchased the sim card at London Drugs, 710 Granville street , Vancouver 16.12 2018. I purchased a basic sim card $25 with no intern...
I just started my plan with Public mobile on December 30, 2018. I can make outgoing calls and texts but not receive any incoming calls and texts. How can this be fixed ASAP?
Hello, I have transferred my number over from PetroCanada Mobility using the Self-Serve options, and it worked out (I can send calls/texts, use data from my old number), however I still can't receive texts/phones - which I'm assuming means the port w...
Hi,I inadvertently made an error in the email address I provided when I set-up the account. How do I change email address? Thanks.
Hi my service on my phone stopped working so i can call text or use data and i can't login to my account or reset my password.
