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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Mobile Hotspot not working

Hi,I have a samsung note 8, when I turn on mobile hotspot the share my connection with my laptop, my laptop connects to the hotspot but with no internet connection. Please help, Thanks. Georges

Invalid SIM

when I was waiting for the payment to process it rebooted to a page saying to log in and back out but I don’t have an account, public mobile took the payment and now I can’t use the sim it says invalid sim error, and I need a network unlock code. I n...

Resolved! Unable to activate AUTOPAY

Hi, I am trying to activate autopay and I am getting this error everytime: Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged...

Website error during activation - now SIM is shown as invalid - account not created - dead phone

I attempted to sign up for a new service last evening. Went through the full process online with no issues - entered in SIM #, previous number to transfer with required authorization info (previous provider was Telus), entered info for new account, ...

Data Add On

I just updated my plan to a data one.How long will I wait before I can access the internet?

Resolved! Forgot/lost website login password, and 611 4-digit pincode

My boss made a Public Mobile account for me, and he cannot login to the website login for his account. Not sure if he forgot e-mail and/or password for it. And I can call 611, but he doesnt know the correct 4 digit pincode (he told me what hje though...

Resolved! Can I use debit visa?

I want to set up a pre-paid account with my debit visa for top ups. Will that work for payment?

Resolved! Can I keep my phone number from Bell?

I'm leaving Bell and switching to PM. Can I keep my same phone number?

Resolved! Self serve account

Can't login

Resolved! Question about long distance in Canada

With the prepaid base plans, I want to make sure I"m understanding it correctly. I can make and receive calls within my province. If I want to make a call from my home province to another province I need a top up of long distance mins. But, If someon...

How often do they offer promotions for new pre-paid customers?

I'm looking to get set up for two prepaid accounts. I know just recently we missed out on a promotion. do they offer promotions very often? Is it worth trying to wait for another one?

Resolved! Plan

Hi I am freedom mobile customer have 2 lines in one account and paying bill for 2 lines 59.72 $ every months and haning 5 gb data plus canada wide talkI saw you have 40$ plan but data 1.5 gb, if I will switch to public can I get same price with same ...

Resolved! Canada wide texting

Hi, The plans rarely talk about Canada texting. Do they all include it? I don't mean international I mean exclusively in Canada / Ontario?

Resolved! Cancellation of sim order

My order number is 15619. I want to cancel it as i came to know i can buy directly from walmart. I was wondering if i can get refund?

Can’t call or receive calls

Hi- I’ve been on a three month contract for almost two months and for some reason my phone stopped letting me make and receive calls tonight. No reason - nothing has changed and my account appears to be fine. I have turned the phone off and on a bunc...

Resolved! Changed plans and phone won’t text or call out

I changed my plan today from a 30.00 to 25.00 and my account says active but I can’t text or call out or receive texts or calls

Resolved! How "GOOD" is reception in Edmonton Alberta with Public Mobile

Hello, Only those whom live in the SouthWest part of Edmonton please respond to this question. I was just wondering if "someone" whom lives in the Southwest Edmonton area could answer us to how "Well" the service reception is for PublicMobile? We ca...

Resolved! How long to get up and going after sim card arrives?

Hello if I purchase a plan right now (after getting a sim card in my mail of course) how long does it take public mobile to get up and going? Are there certain hours etc...

Resolved! Moved to Alberta but want to keep Ontario number so friend do NOT get charged LD can this be don

Hello We moved to Alberta from Ontario Would like to keep Ontario 519 number so friends can call without long distance charges Can this be done while setting up sim car and phone activation. Is there a step by step somewhere here??? Thanks in advance

Resolved! wifi at home

hi everyone,wifi on my phone (using my telus account at home) seems to have slowed down since i switched to PM-is this possible?-if so, any idea why?thx

Resolved! no data or calling after recharge

no data or calling after recharge plan (plan saids active ) , i have two same sim card lines and one work and this wont work ,its this line that have problem not the phone cause the try the other sim i this phone and it works perfect so its only thi...

Re: Service stopped working

hi, my plan was working fine but since couple of days cant make or recieve calls, cant write text msg...... my account in excellent condition no payment due its middle of month..... kindly help me out. thanks

Resolved! Over billed payment breakdown

Hello, My plan is 195$ for 3 months.some how I was billed 213.57$ but that isn't show in my payment statment online.What is going on?Can someone explain?

Topped up todayand data works but calls and text dont work

@CS_Agent topped up today, but my data is working and my calls and tezts are not working. my plan is $40 and is 5 gb, unlimited canada calling and text. number is 709*******Edited to remove personal info

Here we go again

Google tried to placate to carriers on android O by blocking the add APN feature which amounts to SIM locking through an alternate method. Looks like that was just a small test and now they are ready for a full release in android P. Time to reaffir...

Added funds with PIN but didn’t change plan

Hi, I added $25 to change my usual $10 plan but did so before I actually changed the plan. Now I have $15 dollars on my account because the $10 plan renewed itself. What can I do? I need the new plan right now as it includes unlimited talk/text whic...

Unreliable SMS: sending and receiving

I've been with public mobile for many years. I have been using the same phone for the last year or so. I have never had an issue with SMS in the past. In the last month or so, I've had major issues with unreliable SMS. People will send me texts a...

Change my email and password

I can't get into my self several acounnt I donyd have acssac to my Gmail and forgot password and I need to add a new payment

Resolved! Sim card locked up

How do I get the puk code from public mobile?

Resolved! Canada wide long distance included in plan but won't let me make call

My plan says This plan includes: -- 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text but when I try to make call to another province it won't go through says my plan doesn't include talk and I must buy an ad on. How toI e...

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