Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I am trying to pay for my subscription with my credit card but the payment is failing. The error I get is:Payment Failed: please try again or use a different payment method. I am using a credit card issued by a bank in the US. I also tried usin...
Switched to a new phone, public mobile store charged me 5.65 for a new eSIM even though it should allegedly have shown $0 when i was doing the purchase/checkout in the app.I had submitted a ticket about this before, but never heard back, and the tick...
I got charged for 4 blocks of 4Gb data, but I never ask for them.In the app I didn't see this option in add-on but via sms I once received a message to send a code to buy a 4Gb data block. How to block add-on from being charged to my account ?
I deleted the promotional offer text message that was texted to me. Can US Mex 5G/60GB $34. Please resend the text. Thank you
I cannot make or receive phone calls I keep trying to change the network but there's nothing there to change to. Any assistance in this would be great!
I change my subcription and I was charge twice, can you rembourse me plize
Can I phone to the USA toll free?
why is my phone always going to voicemail?
I am in Hawaii. Voice and SMS roaming work, but mobile data does not . I am using an iPhone XR with a Public Mobile eSIM. iOS does not show Cellular Data Options, Data Roaming, or Network Selection. I've been advised i need to tell Public Mobile to r...
Hello, I have no access to speak to costumer service so I will send it here.I am writing to express my extreme frustration with the service I have received from Public Mobile.I recently bought a new iPhone and needed to transfer my phone number. To d...
I recently transferred from previous carrier, freedom, mobile, to Public Mobile. The transfer appears incomplete possibly because at the time there was an outstanding balance on my account with Freedom mobile, since settled. How can I complete the tr...
I tried to make a call from Portugal to Canada but nothing worked. What am I not doing or doing wrong???
I got a text offering me the above plan. I'm sure it's safe if it's from Public Mobile, but frankly I never trust anything that's texted to me...Anyways I went to the website in my account, and the same plan listed there seems to cost $40/month (whi...
My data doesnt work! All apps I use show me as Offline, and do not load. This happened once I upgraded my subscription to 10GB / month.
I need to replace my physical sim with an esim Urgentlyi have lost my physical SIM card and need an eSIM replacement with the same phone number urgently so that I can access my online banking
Hi,I've recently lost my SIM card and am trying to access my account to order a replacement. But, I'm running into a login issue.When I navigate to https://myaccount.publicmobile.ca/ and attempt to log in using my email and password, I select the ema...
My subscription just renewed today, but it won't let me call anyone and hasn't let me for a couple weeks. Only text works. I've had this issue many times before. Any permanent solutions?
Hi Public Mobile Team,I am an existing customer and have been with Public Mobile for a long time. During this period, I have rarely changed my plan and have remained on my $30 plan, which does not even include data.Recently, I tried to look for a low...
My husband who is a public mobile member has lost his phone and in the interim would like to use his old phone which still has a sim card in it. when he tries to register the new sim card, it asks him to give a phone number but the phone number is no...
My call won’t go through from Mexico to Canada. edited by computergeek541: changed category (discussion isn't related to Community)
I created PM account and ported number from Bell but I only got the text from Bell to confirm the port after I setup PM account and now my phone only shows PM signal but I can only get and call certain numbers.
Hi there,I wanted to pay for 100GB US/Canada/Mexico plan with vouchers, but it doesn't seem to let me do it. I don't own a canadian visa or mastercard as im from Denmark, so that's sadly not an option. Can some help me. Thanks.
I have purchased two eSIM within the last 10 mins and both have fail to install to my device. I have tored reaching out to an agent with no luck , can an agent get back to me asap. thanks you
I just purchased 15 days talk and text to the US but only the text is working. I can't phone or get calls. Please fix asap. Thank you.
Hi. Why is my subscription suddenly increased from $18 to $38 per month? Thanks.
As the title says my phone isn't registering my sim. I put in the one on my trip to see if my phone was broken but it can read that one one so not sure what to do about this sim. Suggestions?
My wife and I both switched to Public Canada/ Us/Mexico plan last year. I have been to the USA 4 times, no issues. My iPhone 13 has been working seamlessly between Canada and USA, this time I only get SOS connectivity, my wife is connected to T-Mobil...
