Community

Cannot Create Wifi Hotspot with my phone

The support articles on the Public website have been of no help. Also the options that are in the community are not available on my phone (greyed out) for changing the APN. I'm on an Apple SE original so older but still functioning well for everythin...

i phone 8 to i phone 13

I only have i phone 8 to start with PM plan for now, but I am thinking to buy i phone 13 soon.how I should prepare SIM card ? one SIM cargo can cover both ?

i think my payment is overchargged

hi I usually paid about 18 $ plus Tax  because there are some rewards but from May bill does not applied .---------------------------------------------- this is Previous bill -------------13:27 PMReward - Refer-a-Friend ($1 per active friend)$1.00Ava...

Unable to manage account

Hi,I've gone through setting up an account, and have activated my plan & have an eSIM setup and my number successfully ported in. There were some issues with SMS that was resolved a day after activation.My current issue is that I'm not able to manage...

Call Forwarding Lost

Hi,I set my phone to call forward on my iPhone. It worked for a few days but then the setting would be lost and call forwarding would stop. I enable it again but then it would again cancel itself on its own.Please advise. 

Are referrals and % of payment the only rewards?

I questioned CS for confirmation, regarding the substantial drop of my monthly reward points. Was advised that from now on I would only get in points the 5% of my payment and one point for each referral and in addition up to $10 once a year on my pla...

subscription for old $15 plan

my subscription for old $15 Plan was $10.17. Two days ago I was billed $16.95. I was not notified for the increase or is it just an error?

No 5G on iPhone XR

Recently changed from Bell to Public but I’ve noticed my phone has no option to connect to a 5G network. My plan is a 5G plan but I only have 3G and LTE as options for my connection despite being in a 5G service area. I’ve tried everything the chat b...

New Subscription - Services on Hold

My wife purchased a new subscription yesterday. We've had endless problems with the transfer. She still has no service. Telus was great trying to troubleshoot from their end. Confirmed number porting was successful. We were able log in using a web br...

No text messages

Hi I am now on day 10 of waiting for a response from PM to my tickets sent on May 4 and a few more since then concerning the known issue of no text messages after porting to PM. In the mean time I have become aware of a number of important text messa...

Alcatel linkzone 2 hotspot wifi

Accidentally Buy A Plan

Hi I’m currently with another carrier so I want to finish this month first then move to PM, but I’m already purchased the plan, will it be there after a month or if I don’t use it, they will cancel it? I haven’t activated yet. 

Locked out of account

My son's phone was stolen. I was trying to login to his public mobile account and got locked out. It's been 24 hours and still cannot get access to his account. Is there a moderator that can unlock his account? I was able to change the password but s...

Not receiving some incoming calls or voicemails

I have discovered that my phone is not receiving some incoming calls or voicemails. Some calls and voicemails get through just fine. But someone said they tried to call me for a month but my voicemail was full - however my voicemail was completely em...

Does it count as a new activation if you've been with Public Mobile before?

Some plans—namely the $21/month plan—are only available for new activations. If you used to be a Public Mobile subscriber, does it still count as a new activation? Is there some minimum length of time you have to be away from Public Mobile for it to ...

I Can`t login to my account

I have subscribed to 5G Canada US plan. I was able to create an account and I was able to login at the first time. The esim was installed successfully and my phone number was ported from Koodo successfully. I'm able to use Data using public mobile es...

CANT SEND TEXT/MMS BETWEEN IPHONE/ANDROID? THIS IS THE FIX!!

Dear fellow public mobile users Iowa stuck for weeks on end not being able to text or MMS between my phone which is an Android armor 21 series ulefone And any other device that was in iPhone. I tried all the fixes on here over and over and after nigh...

Give back points

On April 11th, I received 2 give back points for my participation in the community for the previous billing cycle. For the new cycle I have participated even more in the community but I didn't receive any give back points. Does anyone know if we get ...

Can't change credit card. Says request failed try again later.

When trying to change my credit card payment info, it errors out saying the request failed and to try again later.This has been happening for multiple days now.

Unable to send or receive texts

Hello,I recently switched from Roger’s to Public Mobile around 4 days back and I am unable to send or receive messages. I’ve tried restarting my phone and turning the airplane mode on/off. How do I go about this?

Account, locked

My account was locked. I do not have access to it now. My credit has been charged more than the amount that I used to pay regularly 

Inability to access my account.

Whilst trying to access my account i came accross the satetment.... we have encountered a system error with Code XXX  Try again.  I tried several time s but the seame message kept on showing.  How can that be eradicated so i can access my account ple...

Raising a ticket is like pulling your hair out

No special link. Ticket option is not clear and I have with PM for so long. Finally found ticket page from somebody's link and after filling up all the fields, it shows error on the top. cleared cache and again it is stil the same

Refer a friend removed when the points system change

When public mobile updated their reward system I lost the people that I referred and got money off my bill each month. is there anyway to get them back ?