Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Old phone number showing on the phone info

I recently switched to PM from Koodo.As instructed, I created new phone number with PM and asked to port my number from Koodo. Everything went smooth and woking fine but there is one thing that bugs me heck out of me.If I go to settings on my phone i...

new customer - can't make some local outgoing calls

Hello - I'm a new PM customer with a province-wide talk plan, i just tried calling a house number in province and it says i do not have a proper long distance plan and the call cannot be made. Some of my calls seem to work (i've called a couple of mo...

Resolved! I Can't Receive Any Texts or Calls From People

Hi, I think I might have a porting problem when I transfered to PM. I can call people fine and with good call quality and the data connection is also good but when I try to text any other phone or when anyone tries to text or call me, I don't receive...

Dead zones and call quality issues?

I notice I get like.... these RANDOM dead zones sometimes, in places that I KNOW I should have service, and then if I pass them again, I'll have service in them, it's very strange. Also, my call quality seems to be quite low. People keep complaining ...

Direct calls to Pakistan

Is there any add-ons or deal to talk to Pakistan on Public Mobile directly?

Resolved! Just encountered this issue with Alcatel Idol 3 5.5 In phone, very odd

I just encountered this issue with my Alcatel Phone, since Yesterday.Ya know how when a phone freezes or acts up solution is normally to do NOT a Factory Reset, just that hold power button down and wait for phone to hard reset reboot, well, its const...

Can't Login to Self Serve Account

I just got my KOODO number ported over after sending a support email, but I'm still unable to login to my self serve account. The website wont let me reset my password, and it won't let me register a new account with my number. This happened before m...

Top Up Does Not Acknowledge Voucher and PM Doesn't Accept My Virtual Visa Debit and Visa Card

Hi,I am quite frustrated with Public Mobile right now. This morning I spent an hour trying to pay for my account. At first I tried with my Visa Debit card, everytime it said that there was a problem with the transaction and I need to get in contact w...

sim not working on device

I am using YU YUREKA AO5510. sim is not working on this device. how I can solve this. when I checked IMEI no it shows that device should work on this network but its not working.

Resolved! No service

I paid for the new plan this month, but my phone hasn't worked since. How do I fix this?

Resolved! Changed a plan, auto-payment went through, but it says not enough balance for the plan

Changed to a plan, it was $135 before, now it's $42So, the auto-payment went through for $42,but the plan stays $135, right now my phone has no service because the plan hasn't be activated due to $42 < $135 (not enough balance).Please help.

Resolved! My phone wont work

I emailed public mobile 2 days ago and havent gotten any help. My phone says its getting reception but I cant make any calls (it says theyre all long distance), send or receive any texts or get any data. My phone is only useful when I have wifi. My p...

Refer a friend reward

Hi, I referred two friends recently. After first reference I received 12$ referral bonus however after the second referral I did not receive any referral bonus. Why?

Resolved! Happy with pm! ! , have a question.

Hello all,I've been a public mobile customer for few months now and and very happy. I would recommend to new users for sure. Best part is the extremely good prices plus the rewards which make it even cheaper!I have a question concerning what will hap...

Text message survey

Hey all, I got a text to do a survey from the number 4702 and was going to complete it but when replying yes i got a text from 611 saying "Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time." This post is not que...

Changed my number but problems for incoming but not outgoing

Afternoon I'm very happy with the service and decided to port over my old phone number from Rogers to public mobile. I followed the instructions and it said it was successfully done till I ask somebody to call me back but it says it's out of service...

Carte Sim

Bonjour Mary C'est Tening, Si je me déplace dans un magasin de Telus pour commander une autre carte puce, est-ce que j'aurai besoin de payer des frais étant donné que je suis déjà une clientèle de public mobile et je veux juste récupéré mon num et m...

Resolved! No outgoing caller ID

Whenever I call anyone, no one picks up because they say that it showed "no caller id" on their phones and they don't know who it is because it doesn't display my number.It's been kinda annoying lately and I would really like to know how to set up ou...

Resolved! change to new plan doesn't work

My scheduled plan change from 90-day 4gb to new plan which is unlimited provincial Talk, Unlimited international Text and 6GB Data. The scheduled date is today sep 09. I check the current plan, it is still 4gb

Rant on Rogers Support

So this is a big rant on the support of Rogers... Last week:Try connecting to rogers.com to view my internet usage. I can see a graph but not the day to day usage. I get a BS statement saying there is no account linked to this page, HOWEVER on the fr...

Moto G Play Compatible?

I am currently looking at purchasing a moto g play (XT1607) as my phone just completely died on me. I am wondering if it is compatible with public mobile. Would anyone happen to know if this phone is usable? If so, would I have to do anything to the ...

What happens if I dont want to continue my service after 10 days?

Hello Everybody, I recently got a PM sim card for a friend who was coming to Toronto for a week. I activated the 10-day plan as a one-time thing. I am not enrolled in Autopay. The account mentions that my plan will be automatically renewed at the end...

Resolved! activate a sim card while you have an account alredy

the phone and the sim card didn't mactch any more(aftre 6 months working),no body couldn't solve it,so I ordered a new sim card.do I have to do all the activation steps?beacuse i have an account with public mobile already thank you

Resolved! activation failed, credit card wrong

tried activating my SIM, but I entered something wrong on the credit card info.i cant sign in, i never got an email varification, and when i try to activate the SIM it says its invalid now im stuck, how do i make the payment and get into the account?

Switching to Public Mobile

I recently changed to Public Mobile from Rogers. I find it much clearer and having had the service for two weeks have not had any dropped calls or missed texts. I also find that the build my plan option was beneficial as I am not paying for services ...

Resolved! Add-on activation issue

Hello All, I just added this add-on "200 min US and Canada Long Distance" and paid $8 through my credit card. How long does it take to activate?, how do I know that it has been activated? and Where can I track my minutes? please help!

PUblicMobile was awesome for me last night

Hey everyone in the Community. As some of you know, I only recently became a member of PublicMobile and the Community, when I switched providers from WIND just 14 days ago. Well, late last night, I was able to rely upon the terrific service available...

Cannot renew plan

My current plan has ended, but when I try to renew my plan, it is not working. I now have no phone service. Please help.

Resolved! Re: iPhone Update and APN settings

Hey everyone. So I got just activated my public mobile sim card and data is not working on my iphone 5s (only ordered data). I've tried pretty much everything possible listed on all of these different community posts such as configuring proper APN s...

Resolved! Renew Plan Failed! Account invalid!

My plan was $140( provincial talk, text , 6GB 90 days plan grandfathered). I set to change this plan to $120 ( provincial talk, international text, 6GB) on Sep 8th. I just realized my account is inactived this morning and I need to top -up $20 dollar...

Community

Forum Posts