Community

Account locked out

Hi there,i can not log in to my account because it was locked out,is anyone can help me?Thanks and happy holiday!

Plan reactivation issue

Hi, My account has been suspended since November. I tried to change my plan to the 10 days text-only plan and reactivate it to port my number, but I couldn't.Apparently the site has charged me twice, but the current ballance is still $0.  Any Ideas? ...

Porting from SpeakOut 7Eleven ???

Spoiler  Hello,I activated my Public Mobile SIM card a few hours ago. I am able to make outgoing calls but I am unable to receive calls/texts with my Public Mobile SIM. I am assuming that this is because the port has not been completed. How long does...

Please help Senior Citizens - Missing SIM Cards

Hi, I just got home for Christmas and my parents who are senior citizens 82 and 79 years old told me that our neighbours had orders sim cards for them during the promo peroid so that they can sign up for the promo, however, the SIM cards never arrive...

Couple of questions about mods and the Community

Hi all, a couple newbie questions for the vets.. 1 - I emailed a mod with an issue over two hours ago.  Is it normal to wait that long (or longer)?2 - If the mod you email goes offline, is your issue passed on to another mod?3 - Do I need to be conce...

Balance on account disappeared

My account had a balance of $99 but not enough at the time of renewel for my 3 money plan. Now that i have the extra money to pay my bill my $99 balance is no longer shopping but it says i owe $120 to reinstate my phone service, were did my $99 balan...

Texting problems

I have just switched to public mobile and have immediately found that when texting my side of the text conversation no longer appears. i can still send and receive texts but my side of the conversation is not visible to me. I laugh at such a serious ...

Help needed - Account suspended error (repost because last one marked as solved, which it isn't)

Call me cynical but I had a hunch there was going to be an issue upon renewal -  I signed up for the great $120 3 month plan that was offered in October.  It was same plan I already had but was $68 cheaper for the three month term.  All looked good, ...

Cant Logon to account Generic Error

Hello I ported my service to PM the other day and recieved multiple errors in the process, looks like my number and service is now working but I cannot logon to my online account, I am getting a generic error everytime I try. I have messaged three MO...

Please help... Desperate need of an answer

To anyone out there who can offer some help before Christmas... I referred an account the same day I activated mine nearly two months ago and everything was working correctly till yesterday afternoon on that account. That's when it started to go down...

How do you change your number to a 647 one?

When I try to change my number and select Toronto as my area. It only gives me 437 numbers as options but I much perfer a 647 number. Anyone know how?

How to tag a Moderator

Getting suspended message

HiMy renewal date was December 19 since my credit card has insuffient balance it didn't happend.I recharge my card and try to renew my account it showing its suspended.I could able to use data and message but not able to receive or make a call. I hav...

NEED to Swap Sim Cards, but Online form keeps giving error.

Good evening. I am writing as I am a new PM customer and have also set my kids up on PM for Christmas gifts.  My issue is that one of the sim cards for the kids is not working - which means they'll not be able to use the phone on Christmas morning.  ...

Not Receiving Text Messages

Hello everyone, For over a week now I have not been able to received text/mms messages. I send messages and they are received by my contacts but when someone sends me something I don't receive anything. I have confirmed my apn and message centre numb...

Phone number and account no longer active and working

Hi there, I'm having a big problem here. I have one accoutn that is no longer active as someone is trying to "steal" the phone number. It was around the afternoon that data service stopped, which was weird, but texting and calls still worked. Receive...

Patience pays off

I signed up during the fall promo, and then got my wife to switch, using my details as a referral. Both self ports (Koodo & Virgin) were flawless btw.  I never got my referral reward and decided not to bug the mods yet since they had enough on their ...

Happy Holidays Community!

Hey Community,   It’s that time of the year where everybody comes together to wish each other Happy holidays!   On behalf of the Public Mobile team, I want to take this time to wish you guys Happy holidays and thank you all for your support, patience...

$40/4GB plan for sale

-thread is dead-

Help with New Account Setup - Need Admin Help!

I use Public Mobile no issues. yesterday, I went to sign my wife up - but had to abandon the setup due to time issue. Today, I went to re-start the new account setup process and it won't let me.  When I enter in my wife's current phone number, it tel...

Network builder?

Is there a network builder type feature where we can report poor reception in certain locations? Wind had this feature and while PM's reception is certainly better, I am still experiencing some spots where it is spotty compared to, say, Fido. Is ther...