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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Province wide to Nation wide calling upgrade

Hi, I recently moved from Ontario to BC, my current plan only has province wide calling. I want to upgrade to nation wide calling keeping everything else the same. Is it possible? hope it wont cost a ton! Im a loyal PM customer with several referrals...

Resolved! Credit card expired, how do I change to a new number for Autopay?

As per title, my credit card just expired and I need to change it for my autopay? I don't see it in the "manage autopay" tab under "self-serve." Can someone help me out?

Resolved! Account suspended again after us roaming lapsed

Hi,I'm still in my 3 months plan and my 10 day us roaming lapsed today. Seemed to have been suspended after I tried to purchase another 10 day via 611. Now it asks me to repurchase another 3 months to reactivate when I go online.

New account activation not working

Hi, I had public mobile plan from last 3 years and i lost my sim card during holidays so bought new sim and I acivated my sim card and ragistered for new number but it still says my plan is not active. It's been more than 10hours and still waiting on...

I am incompatible with Public Mobile LOL

I had the worst experience and luck with Public Mobile (PM) since I signed up in January. I posted another topic seeking for help with phone compatibility issue when I first signed up in January 2017. It was a bad experience to begin with and it le...

about my account

I had put a voucher in my friends phone and its saying it has not went through

Resolved! If i change my number would I be losing my refferal

Just wondering if I change or port my number will that effect my refer a friend benefit

Public Mobile vouchers now available in Canadian Tire stores (not only at CT gas bars)

FYI, for those looking to buy PM vouchers, I just wanted bring to your attention that many regular Canadian Tire stores also carry them now, not just Canadian Tire Gas Bars, even though PM's voucher retailer list only indicates CT gas bars. I've rec...

Resolved! What is the support email address

Hi PM, Question is title. Note: The following page has a "Contact Us" button towards the bottom which seems to be a broken link. https://www.publicmobile.ca/en/on/get-help I would suggest to PM that you display a support email address in plain text ...

Lost service all of a sudden & Account locked

I started a 3-month plan on Jan 23 and I lost service all of a suddent today. Thinking that my 3 months might be up, I tried to log in to my account to see when my expiry date is and I am getting this message: "Sorry, you've been locked out. Please ...

Resolved! Unable to register CC

Hello PM community, I wanted to register my CC for Autopayment but it keeps getting rejected. This CC works fine I can use it in other internet services. Problem might be that my CC is from another country. Despite that it shouldn´t be a problem sinc...

Resolved! Is anyone using the Galaxy A5 (2017)?

Hi is anyone using the Samsung Galaxy A5 (2017)? I'm looking to get the phone but I'm wondering how well it works on the Public Mobile and how users like the phone. Thanks.

Change plan starting from now

Hello there, My account got sospended and I have to make a payment to reactivate it.The thing is that my plan renewal date is the 21st of every month. Since I've been abroad for one week is there a way for me to change plan without loosing the days a...

Resolved! Re-activate and change plan at the same time

My account was inactive for a while and when I login to my account online, I see:Your account has been suspended.Make a payment to reactivate your current plan.If you want to change your plan, make sure your payment covers the new plan.See the screen...

Resolved! Re: iPhone Update and APN settings

I am new to Public Mobile. I tried to set up my iPhone 6, but my setting options are not the same as you have shown in the screen shot. I see Mobile Data > Mobile Data Options > Mobile Data Network. Is that what I want??Also, I can send text messa...

Phone number

I've had a few text messages about my phone sending people messages looking for RBC login info, as it wasn't me the one person advised that I should contact my provider as they think my number may have been hijacked. Any advice/help. Thanks

HELP!!!

My plan did not activate I purchased a voucher and entered it but it did not work.

Resolved! Public Mobile....You're still running a Google AdWords ad for the 40$ 4gb plan

Google "public mobile promos 2017" and you should see it....Might want to turn that off

90 Day phone plan renewed yesterday but am not able to call my local home landline

I have a 90 day phone plan that includes province wide calling. My plan renewed yesterday but now I am no longer able to call my landline (a local, in province call). I am getting a notification that I have not paid for that service. I have checked m...

Successful Renewal - Happy Public Mobile Customer

So my account renewal happened overnight without a single hitch. Rewards were applied, available funds put towards payment and credit card charged for the balance. Awesome! I was a bit worried after reading of some issues but followed suggestions ...

Resolved! Permanent call forwarding from PM phone

Hi there, I recently got a new company phone. It is newer than my personal phone and has better data and voice plans. The result is that my personal phone now sits at home with permanent call forwarding to the work number. I use the work phone for ou...

text service is not working

Hi PM rep / Moderator,I',m on $120/3 month plan with autopay & already paid yesterday from nect 3 months. Suddendly I can not send or recieve text. If I receive sms from some one, It says: You have been sent a text but you nedd to have texting in yo...

Self Serve

Received my public mobile SIM card today. Went to go activate it, entered in all my details, etc, but it failed on the final page with an obscure error. Now I can neither log into self serve (although I did get an email saying my account was created)...

My call history is incomplete?

Last week I was texting a coworker about a project at work. I never saved the number in my phone and deleted the text messages. I would recognize the number as soon as I see it. However going through my call logs, several texts I made do not appear. ...

Resolved! Will the LG A448 work on the Public Mobile network?

Hello, I am currently with Wind (Freedom) Mobile and want to switch to Public Mobile, but I am not sure if my phone is supported. Can anyone confirm if it will work on the Public Mobile network? I tried the IMEI checker and it does not seem to work. ...

Cheap Emergency Plan

This idea is for folks who would like a backup for their normal Public Mobile service to be able to contact family, friends, etc. In a true emergency no plan is required, just dial 911 from any cell phone.Currently I use https://www.speakout7eleven.c...

Legacy conversion : too easy

A friend just converted his $28 Legacy plan to the new promo and is worried it was too easy! Dial *611 >> on hold 5 minutes >> confirm phone number >> confirm PIN >> confirm activate on next renewal >> all done. Elapsed time 10 minutes. Reminded him...

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