Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ported my sim last week from Fido. i have the 12 gb plan for 90 days. Everything seems to work except I cannot recieve calls.
hello,please share...how long does it take to port a number from TELUS now?more than a week?is it better to use the self-serve porting feature or to contact a MOD and have them port it? Thanks,G
I have been having trouble porting my old number to this service and it turns out I gave the wrong PIN for that account when doing the porting, my question is how can I go through the porting process again? When I try it says something along the lin...
Everything works for me except I can't receive incoming calls!!! Sent mods two messages but still no response. It has been a week now. Still being charged by rogers
After the renewal of the 12 gb plan 3 days ago, I can't access my Data or receive any calls. I have already sent an email for support, sent a message to fb and message privately to mods but nobody is replying to me. could somebody help?
I have been unable to use my phone for two days now after initiating a number port to PM from Telus. The old Telus SIM no longer works and I received an email from them stating that they were sorry to see me go. When browsing the internet I am redir...
I know this is an issue that a lot of people have been having, and it's indicative of a failed port, but I also have not been receiving calls or been able to use data for a week now after porting my number from Chatr. I've sent an email and a private...
It has been a more than a week and still no incoming texts or calls. I messaged the mods a few times with the port problem and no response at all.Frustrating that I am missing incoming calls and having to paying two phone plans. Worst is I have no id...
It'd be great to have an app that tracks data/ld/roaming usage. The self serve account isn't mobile friendly :/. I really like Koodo's usage app!
Hi everyone, I have been with Public Mobile for a couple of months now. Ported over my number, did all the configuration to get data from solutions found in this forum, all is good. Except that now, my incoming texts have a voice notification that sa...
Hello, I emailed public mobile regarding porting my number and it still has not happened. I have been waiting for a week with a ticket and a promise that somebody will contact me within 48 hours and I am still not able to receive and send any text to...
I cannot create an account when it asks for my number it keeps telling me it is invalid please help
@Mary_M I transferred to Public Mobile last Saturday, I get Public Mobile signal and data works but my port seem to have failed as I still cannot receive calls and my Fido sim is still active (still being charged!!!) I messaged mods and emailed suppo...
@Mary_M Still looking for help.. It's been a week and incoming phone calls are still routed to some voicemail system that I can not access and outgoing phone calls are greeted with a message saying I do not have a current long distance plan.. This sh...
Just got a Public Mobile survey... Hows our service doing? Is everything going well? lol No support for 8 days trying to get my wifes phone ported over but they have time to send me a survey to rate there horrible, horrible service? This is just unb...
I am new to Public Mobile and set up three accounts at once with the same Mastercard. The first two were successful with this card, however, the third was not. Mastercard said they did not decline the credit card transaction and Public Mobile conti...
Hello Public Mobile, I am really disappointed with the service that you are providing. First, when I tried to activate my sim, at the last step i got an error, so the payment did not go through. I singed up in the community to see if a mod could help...
Tried to port from Bell to PM. My mistake was my PM and Koodo accountso use the same email. Anyone with suggestion to fix. No Mods has replied for a few days.
Dear PM leaders, I read the community postings before deciding to switch to PM, so I knew that the only support is through this community and with the moderators. I thought as long as I don't make any mistakes and use the more reliable method of IMEI...
So I'm about 5 weeks into a 90 day term and my account has been suspended for nonpayment. I've messaged the mods with no response and the contact form is broken - it only reports that the provided email doesn't match. Which is bogus. So how does one ...
I received the following message when I tried to use the password reset feature, "Sorry, you've been locked out. Please contact Public Mobile for help." after I retyped my email address in part 1. I cannot access my account to pay Public Mobile.
I was having problems for a few weeks, I thought it would resolve itself but I guess not. Has anyone ACTUALLY got this problem resolved or was this a complete waste of $120? I have send many emails, as everyone else has, and no replies @Shazia_K
I activated two accounts 8 days ago, and both ports failed. @Shazia_K fixed that yesterday(after 7 days), but when I looked in my account today, both plan start dates were for the first day of activation, not yesterday when the port was actually succ...
Yesterday I successfully ported my number over to Public Mobile. Data is working fine and I have the same number I had on my Virgin Mobile.Here's the problem: The Virgin Mobile sim is still connected to the number and is the only sim recieving calls....
Hello, @Mary_M, @Shazia_K, @Saray_O @Jeremy_M I signed up Sunday afternoon trying to port from Wind and I got a "- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Targ...
Just something I am curious in, would love to hear some feedback from any members who had a port issue during activation process. Most of the informal polls online appear like majority of new activations came from 2 sources.1- Wind (usually due to se...
Having intermittent issue with phone reception. Sometimes, but not always, I cannot hear other party on call, but they can hear me. I thought perhaps the speaker in my 2-year old Samsung Alpha was failing, so bought a brand new Samsung S5 Neo. Sam...
I ported on Nov 19, and introduced PM to 3 other family members. It's unfortunate that all 3 had problems, although wife's was resolved (through my help), and not from any MOD or from the help section. Unfortunately, the 2 others can not receive call...
It's been over a week and ive heard nothing, today public mobile sends me a survey asking how happy I am??Really???What do I need to do to get some help
I'd been trying to transferred my fido number to PM for a week ago but it still fail to port my number properly. Then I sent private message to MOD and email on Nov 20 but still didn't get any reply regarding my issue. BTW, my old phone is still acti...
