05-29-2017 09:52 PM - edited 01-05-2022 02:08 AM
My rewards are showing the wrong term, and I think weren't credited properly on my renewal last week as a result.
It's showing $2 for autopay when I'm on a 90 day term (IIRC it used to show $6).
Similarly for my referrals.. how do I get this fixed?
05-30-2017 01:28 PM - edited 05-30-2017 01:29 PM
05-30-2017 09:10 AM
Good morning @Zombie,
Thank you for reaching out to us ! 🙂
From what I understand, your rewards do not reflect your plan cycle (30 days VS 90 days). If this is in fact the case and it still persists, kindly send me your phone number via private message I would be more than happy to help you!
Let's keep the conversation going,
Mary
05-29-2017 09:56 PM
@Zombie, sorry to hear you are having some issues. I think you will need to contact a MOD
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
05-29-2017 09:55 PM - edited 05-29-2017 09:56 PM
Weird. I don't remember seeing this glitch.
Send a private message to one of the mod with your account details and they will look into this. http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.