Community

customer support policies bizarre - is there no alternative communication option?

II followed their cryptic approach to trying to resolve a billing issue (through service agent). It isn't live, so it is uncertain when they will respond, and, yet, if the customer doesn't respond with 24 hours to a message from one of the mystery ag...

My pin number

My 12 digits pin number won't work when I load my account!

Phone number linked to another eversafe account

My current phone number is linked to a different eversafe account. I ported this phone number to this account from a Bell account. I cant receive texts from eversafe to this account with the phone number only the email address. I would like to notify...

Received points marked referrals - why?

Just checked my points balance and to my surprise in addition to the 5 point welcome it now shows an additional 8 points labeled referrals. I’m not complaining about the extra points BUT I don’t have any referrals - so is this a glitch?

Transfer number to another carrier

HiI am transferring my number to another carrier. It has been 2 days and still haven’t received the sms confirmation to port over the number from public mobile. Can anyone help?

No SIM

Hi, I followed all the steps to install the eSIM.1. I also rec'd text message from Bell Canada to confirm if i wanted to transfer my phone number over to PM. I replied yes to that.2. Data and calls are working on the PM cell network (disabled wifi an...

my rewards were not redeemed automatically

May I ask why my rewards were not redeemed automatically to lower my payment this month? thanks

iPhone SE not receiving/sending messages to Android devices

Hi. Recently set up My Father in law's phone on PM. The phone's an iPhone SE (A2275). Currently the phones makes/receives all calls, data is working, but only sends and receives messages from other iPhone devices. Won't send/receive messages from and...

I have a question about my data usage.

Hi, I just checked my data usage, you said that I used over 15GB, but I calculated every single of my histories of data (thru the PM app) that was not even 8GB. Can you tell me why?

overcharged

you're in the process of switching to points system, I have been charged  full price, without option to redeem points. you owe me $8.00

redeeming points

I have 23 points in my account , am I only allowed to redeem 15 per month ?

Inappropriate Response from PM to SMS/Text Fix Ticket??

I recently switched my phone and my wife's phone from the same provider to Public Mobile. Everything went fine, except for the dreaded texting not working bug. So I submitted 2 identical tickets to PM, and got 2 completely different responses. The re...

New 5G Canada-US plans

I am about to subscribe to one of the new PM 5G Canada-US plans. I was wondering if PM is available in Ontario and also confirm that Canada-US means no roaming fees in the US. I am asking as my wife won't believe me when I tell her that. And what's t...

How can I get a new 5G SIM card?

Hi, I have subscribed a new 5G available plan, for sure I would need a new 5G SIM card, how can I get it? or, Can I get an e-SIM card instead?if I didn’t change my SIM card, is the used 4G SIM card still working with my 5G available plan?

Existing rewards conversion

I had tenure rewards and refer a friends rewards, I see that all have disappeared and just see 5 welcome points. I thought that the rewards would be converted to points except for autopay. I dont think its fair to remove existing tenure and friend re...

Unable to activate a prepaid sim

Hi thereI have paid for a subscription plan and just received the physical sim card but now I am having trouble Activating sim card. When I select the number and proceed, an error shows up that sim not Activated. Any help regarding this?

Refer a Friend points transfer to Public points

Hello, Now that we are transitioned to Public points from the old rewards program, when do the refer a friend points show up on our account?I see the 5 welcome points on May 3 in my account and its now May 8 and still no sign of the refer a friend po...

Missing AutoPay; Loyalty & Referral discount

My credit card was charged plan amount without discounts for Auto-pay; Loyalty and Referral.  How do I get this corrected?

New points system

Hello!Currently I have $4 of loyalty discount, $2 autopay discount and $2 referral. With the new points, will I lose the $4 loyalty and $2 autopay?thanks !

Text Messages: Unable to send or receive, online ticket submission unsuccessful.

Hello,As addressed in the recent posts by customer service agents, there's been an ongoing issue with recently ported numbers unable to send or receive text messages. My number is one of them.I wish to submit a ticket through this post. I would also ...

Purchasing eSIM on new phone

Hello, I have downloaded the app and gone through the purchase procedure but the final button to click “purchase” doesn’t seem to work. please advise ASAP

5% points

Extremely slow cellular data

Hello, I recently became a customer of public and I have the plan of 4gb of 4g data, and my samsung is a 4 g phone. However for the past couple months my data has been horrible even when I have 3 or 4 bars of cell, so I started looking into it on my ...

Need QR code for esim

Hi, can I please get QR code for esim to scan please. Thank you.

HELP HELP Phone number didn’t transfer over

Can’t receive text messages or phone calls