Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does it take up to 3 days for an existing number to be ported over from Bell to Public Mobile? I switch carriers yesterday, paid off my outstanding bill with Bell and I seem to have full access to my PM subscription. However I have no service anywher...
I just subscribed for a plan a few days ago , payment already taken and when I follow the steps to activate, it doesn’t accept my existing number that I want to transfer it keeps telling me that it’s invalid then it is asking me to click Help and wh...
Am I going to be able to activate (and port) my Canadian Number from Virgin to PM if I am doing it from Thailand ?
I forgot to add referral xxxxxxxxxx code when opened my account, could you please help.Thanks Tony
Hi All,I just attempted to port my number from Koodo, however, I can't seem to log into the app. I tried waiting 5 mins after logging out and reinstalling the app, but to no avail. I need to complete the activation in order to get the sim card. Th...
Activation failed without any reason, asked me to find customer support but no agent is available, tried a million times, please refund!!
I helped someone transfer their phone to Public Mobile. When I receive texts it shows as a temporary number they were given before their permanent number was assigned. How do I fix this?
I am porting a number from telus. I mistakenly choose Roger's as the company where I was porting my number from and also didn't had the corporate account details, which I do have with me now. How can I edit my subscription windows, as it doesn't let...
I am having trouble porting my number over from Lüm mobile. I initiated the transfer yesterday & got a text message from them confirmed the transfer - I responded immediately and thought that was it. Ever since I haven’t been receiving SMS messages o...
Co-worker is all messed Up trying to move from Freedom.Number needs to be ported from what I read. Please lend a handThanks
I am considering switching from virgin. I would like to know the following:Is the service comparable to virgin?Can I cancel service anytime without being charged?I was looking at to 20 GB plan for 29 a month. It says if I subscribe for 90 days I can ...
Hi, I signed up yesterday and ported my old number. The setup app said everything went well and switched my eSim automatically. I am not able to sent or receive texts, and as a result, can't even log into my real account here. Does anyone know the se...
can anybody help. Ive waited 5 hrs already to port my number from rogers over and nothing still.
HelloI am trying to setup my Public mobile sim and port my number from Bell.I received the message from Bell asking for authorization. By the time I replied the request had timed out and it was cancelled by Public Mobile.Could you please resend the t...
Can I use my SIM card from my phone or do I have to purchase the public mobile SIM?
Hello I forgot to use my friends referral code xxxxxxxxxxxxxxx during setting up my account. Kindly assist adding
I have successfully transferred my line from bell to public mobile, but I have not been successful with my messaging. I'm not able to access certain accounts because I have not been receiving codes from my number. I am able to make calls using my num...
Hi how can I get in contact with a cs agent, I am a new customer but my activation was unsuccessful. It gave me a number from a list that was already in use.
Hi @ADMINCL I recently subscribed for a plan and used the esim option to set up 2 days ago. The phone number was working. Outgoing calls and incoming calls would work. But it's not working anymore. Now anyone who calls my number is going to some othe...
Hello,Yesterday I switched over to Public from Freedom, but my number transfer isn't going through. The temporary number public gave me is working but my actual number is stuck on "Verfying"I responded to the text from freedom with YES while my freed...
I cannot port my number from Bell (not pre-paid).. on my mobile device I get: Unable to port number, please us a Canadian number! my number is an 819 number and I already being billed.. I am unable to complete the activation, if I cannot activate, ca...
Just switched to Public from another carrier - not sending/receiving texts on Samsung S9 Phone
I'm in a bit of a catch-22 hereMy mother's a new Public customer but she has been unable to receive text messages since switching over her number from her previous provider last week. I have tried to submit a support ticket for her, but I can't subm...
Is anyone else having troubles porting their number over? It’s been a week and still no progress. They gave me a number to call that does not work. I can’t afford to pay for two separate carriers. Im sad. Might have to cancel with public. Plus I made...
Hello, I have recently switched from bell to public mobile and have an issue with Apple verifying my number so that I can get texts and calls from my number instead of my gmail. I bought the ESIM from public mobile if that makes any difference. Any i...
@CS_Agent. I have read that transferring a number from a Kodo prepaid account requires an extra step. Is that the same for a Telus prepaid account? If so, how do I fix the mess I made because I tried to initiate the number transfer when I installed ...
Hi there. The 4G-20GB plan states 20GB usage, at $25/month if I prepay for 90 days (no problem). I want to confirm, do I get 20GB per month (totalling 60GB for 90 days), or is this 20GB total for the duration of the 90 days. Thank you!
i transferred to PM on March 17 but after 29 days i got a text from PM that they were not successful at transferring my number, so they gave me a new number but i want my old number back. i need help real bad. thank you. within the 29 day period befo...
does anyone know how I can cancel my new subscription before sim activation?the sim delivery method is misleading and no one seems to be aware of why PM website has a long list of stores without the stores knowing they are listed there as a sim picku...
