Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I wonder if the moderators could post how many problems they are currently working on. I believe most people are more likely to be patient if they have an idea as to how long it will take till they receive service. Waiting on hold for example a compu...
Hi everyone,I tried porting my number from Fido late yesterday evening. After a few attempts the port seemed to have complete. I got a success message after waiting a while after clicking the Submit button on the form.However, I can't seem to get any...
It's not about public mobil good network ,when it's come to technical issues you got to fix right away . I port my phone number from chater to public mobil on 15th November still in can't receive a phone call , only outgoing and data is work...
I have ordered 2 sim cards 3 weeks ago with no response.... Please contact me so you can try againMany thanksSteve
hi I port my phone number from chater to public mobil on 15 November . since today I can't receive a phone call.only out going and data is working. can you please help me
FIDO's new offer of $40 4gb data plan is overwhelming. Although public mobile is offering the same thing, but I feel like fido has done a better job in marketing. Will this be a big impact on Public Mobile as it is taking away many potential customer...
I have been able to receive messages from people on the Telus network but I'm unable to receive text messages from Rogers customers. Please help my children are with Rogers and I need to communicate with them. @Shazia_K, @Mary_M, @Caroline_D, @Jeremy...
I opened a PM account on Nov 19 to catch the promotion deadline. Now I have the PM phone number and SIM card which is working fine. My Rogers account in 2-yr contract will expire on Nov 20. Now I want to do the porting without early cancellation pa...
Activated on Wednesday evening. No incoming call, no long distance and charged me $210 plus tax for one month. Can't even login. Email address not recognized. Don't know what to do. Send many messages to moderator. Still waiting for a response. So fr...
I accidentally ordered 2 extra sims for the fall promo. I have not opened the package yet. I am asking for my money back $10 + referral! I understand that the sims are still good for the fall promo even though it has expired? thank you,Victor
I will start this post to try to count how many of us have problem without any response from the MOD so please start typing you problem the time since you contacted the MOD and the response you have since the private message.For me I have problem por...
I set up a new account with a new number for my sister a few days ago. Initially the activation failed, but now service is up and running fine. However, I still can't log into her self-serve. She still needs her number ported in (from Bell), which I...
I've waited patiently and checked daily but still nada! I submitted case/email on Fri but not result yet. Outbound fine so know its Public/Rogers issue. Any suggestions? Thx
I have province wide calling on my plan. Is there any series of 1800 numbers that I will be charged on?ie, 1866. 1855 etc...? Thanks.
Hi guys. Ported 3 #s to Public Mobile on thursday.1st one got messed up said i had to contact public mobilethis one i could:dial outdata workedbut calling in didnt and no text. ( but calling pm to pm did)my chatr a/c was still active.the following 2 ...
Hi guys I ported my number from Fido to PM three weeks ago, and my PM sim card still don't work. Now I still using my Fido SIM card. I already sent a message to PM moderators one week ago, and don't get any response. @Mary_M @Shazia_K @Dave_M @Sa...
Hi, I couldn't log into my account for the last week now. I tried to reset my password but the email gets to me like hours later and the link has expired. I need to have access to my account. If someone could look into this, it would be great. Thanks...
Hi I activated my sim and created an account on Nov 11 and am still not able to login I have submitted 2 tickets that date on the activation email said next auto pay date is dec 1, 2016 but I signed up for the 90 day plan can someone please look into...
hi there, i am new pm user which transfors from fido, and i actived my sim card last weekend,however i could not receive calls for two days. both making calls and data are woking . i think this should be port number problem . so does any know ho...
WIND ... now known as Freedom Mobile, will be launching LTE on November 27. Nothing to get excited about ... to get it, you need to switch to their LTE plan ($45 for 3GB, 3GB bonus each month up to and including January 2018) and get a phone that sup...
Hey guys, normally I would not bug about something like this but I need to. I ported over my buisness line and I have not been able to receive calls in almost 6 days. Im losing major buisness right now. I messaged a moderator twice withing these 6 da...
I know referrals do not work on 10 day plans. but what happens if someone switches back and forth to a rewards plan to a non rewards plan.ie if: my friend signs up on a 10 day plan and uses my number as a referral, and the switches to a 90 day plan. ...
@Mary_M @Brooke_C Hi community! I ported in my number from Rogers on Saturday, November 19 - at first it said activation failed, but my PM SIM started working on the 20th. However, my Rogers SIM is *also* still working, and after calling Rogers they ...
Did a new activation. Successfully activated and made sure that text, calls, and data worked on the new public mobile line. Once confirmed I ported over my postpaid Koodo number using my account number. Submitted successfully on the website. Within a...
I tried to set up call forward on Android phone. Aftger inputting the forward phone number, the message says:Call Setting ErrorUnexpected response from network How can I fix this problem? Thanks
Istrongly recommend prior to send messages about having issues type out what you are having an issue with in the community search section. A large percentage of issues people having issues are due to their own problems (input errors etc) and not rea...
I've just ported my number last night (over from Telus) so I'm still getting my feet wet. However I notice that the transaction history is very confusing. The balance column does not seem to make a lot of sense. For example: for line 2, how can a c...
When I activated an account with Public Mobile I created a new email address for registration. I just noticed that I received a survey from PC Mobile to that newly created email address that is specific to Public Mobile. Is there a privacy informatio...
Hi,recently I have switched to PM from Rogers. I have noticed that my battery drain by cell stand by and this is the highest in the batter usage. anyone has similar issue? thanksaj
HiI have some extra funds on my account, i want them refunded to my credit card.I know that PM will not refund any amount for the plan, BUT this is some extra funds that got added to account, because i got charged twice, because of some technical iss...
