[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How to see how much data i have left?
i have the 3 month plan for 12 gigs where can i see how much data ive used and how much i have a left on a MONTHLY basis? the "usage" window is arcane and useless, where is the aggregated view?
Can't get help or responses
I've been using PM since September, and I really like it, so I've recommended it to family members.My sister transfered her phone from Virgin and had some troubles activating her account but was able to get help within a day or two by email.But then ...
Account disabled after port out phone number, i need to transfer my plan
hi, I am doing transfer my account to my friend, and I need to keep my old phone number and give the 4G plan to my friend. After I ported my old phone number from PM to other carrier, i can not access my old account anymore. I still have 2.5 month p...
Bought a new Samsung Galaxy S6 Active phone but LTE is not working?
Hello, I purchased a new unlocked Samsung Galaxy S6 Active model SM-G890A on ebay and I checked on willmyphonework.net and entered my IMEI number on the public mobile website which said that LTE should work on the device. This is a AT&T only phone bu...
Resolved! Province wide calling while travelling
Hi,When travelling outside your home province with province wide calling I read that:1. Calls made to whichever province you are in are free2. You wil not receive calls unless you have a long distance add-onMy question is, do calls made to other peop...
BYE BYE ROGERS
Thank you so much Public Mobile for the fantastic plan. I am so happy to leave Rogers after 15+ years and finally get a good mobile plan. I ordered my sim during the 12G promotion and could not be happier. My iPhone is so much faster on LTE with P...
Missing 1 friend referral
Hey @Mary_M,Can I get help fixing my missing friends referral? It was there but now it's gone. Or if there are any other mods available. Thank you.
Resolved! Data not working as of First Day of New Year (Jan 1 2017)
Hi, I am a new customer ported from Telus a few days ago. As of today (Jan 1, 2017) my data has stopped working (it was working prior). On my phone I only have the reception icon whereas it used to have the 4G LTE icon. The calling/texting works f...
Sudden interruption of service
Hello Everyone, I have been using my public mobile plan for over 2 weeks but unfortunately yesterday the service was interrupted and my phone no longer attaches to the PM network. - I have tried other carrier's SIMs on my phone (Nexus 6P) and works f...
Resolved! I don't see my AutoPay reward
I have registered 2 phone numbers with Public Mobile since early December 2016.I am using the same credit card to AutoPay both phone numbers' 90-Days plan.However, I can see only one of my phones is given the AutoPay reward - $6.I want to know why?
Resolved! Signal strength of PM
Comparing signal strength of PM with other major carriersI've been comparing the signal strength of my phone using PM with my wife and daughters at same locations but using other major carriers. I noticed that the PM signal is constantly better than ...
Phone number changed by mistake
Hello to everyone, I changed my phone number by mistake and I would like to have my old phone number back please. How can I do ? Thank you.
Hello?????
Does anyone respond anymore?????
Payment
I am furious with company, tried 3 times with my visa card which said payment failed and account suspended. I went to my online bank account and 3 payments have come out!!!!!! I need this fixed I want out of this nightmare.
Payment
I'm now having problems even paying the **bleep** bill to port out. Put in my visa debit card and it won't accept it. Does it ever end with this company!!!!. Why is everything so difficult to do?
Current Wait Times?
It seems that wait times for getting service is now back to normal? I see the moderators actually responding to threads, which is great... so does that mean the backlog is now caught up? If that's the case, way to go moderators and PM staff for getti...
Happy New Year to All
Just wanted to wish everyone a Happy New Year. I have only been here 2 months but am really enjoying this community and how helpful it is to others. To those that helped through the tough times of the Fall Promo helping as many as you could with wh...
Porting my number
I be gone back to freedom mobile for many reasons but my number is'nt active here and need to port it back. How do I do this without paying $50 for a full month of service or will I get a refund if I reactivate it but only have it here for the day?
please delete
please delete problem solved
Resolved! Can't connect to LTE Suddently
Hello everyone.So just to make clear I just finished installing a new ROM on my Glaxy S5 and I was able to connect of a while to LTE and it was displaying it.Now suddently the LTE sign disappeared and is replaced by an H+ sign (refering to 3G). I did...
iPhone text msg.
My wife ran out of her 12 GB of data ( she learn the hard way).So she's having issues with text message on her iPhone. Do I have to turn anything off on her iPhone like iMessage? I believe iMessage will now only work on wifi, but text threw PM will s...
Active PM users/subscribers?
Was just curious! Does anyone know how many user/subscribers are active on PM. Did not find any report/article wherein PM has released its annual numbers. Or does Telus consolidate the numbers with itself? Wikipedia lists some numbers but they belong...
Account Activation
I'm hoping someone can help me with this!! I tried activating my SIM card, and everything worked up until the last page. I got a message that read "Sorry, your activation has failed." but it gave me an account number and everything. I don't know wh...
Resolved! Password Reset
I've tried to reset my password (forgot it), but the automatic email to reset the link is not generating. I then tried filling out the contact form for help, but it is not recognizing my email address as valid, and is not letting me submit the form. ...
Activated 40$ fall promo plan error with data
Hi I am getting a "you are not subscribed to a cellular data service" message.My plan states I have 12gb over 90 days.Help please
Problem: All my outgoing local calls are being treated as Long Distance. All incoming calls = VM
My plan expired on Dec. 27, 2016. The following day I purchased PM vouchers and renewed for another 30 days buying unlimited province wide calls, unlimited international text and 1gb data. I got a nice $20 credit due to the current promotion of pic...
Because of such poor cell service, I am forced to leave Public Mobile for a more reliable provider.
I'm sure many of you are happy and satisfied customers, but it seems clearly evident there are many that are not. As the Telus CSR told me "you get what you pay for" and this is exactly what I see with Public Mobile. I have a special needs son who...
Resolved! Please help urgent - cannot make any calls
I have switched to public mobile last month with the 90 day promo (12GB of data, unlimited province-wide talk and unlimited global text). It has been working fine for the past month, but suddenly cannot make any phone calls today. When I dial a numbe...
Resolved! Can't Access Self Serve Account
Hi I'm new here and just signed up myself and my wife on PM. I've got everything working fine on my account but on my wife's we cant log in to the self serve to do anything with the account. The password is correct because if entered wrong it gives a...
Refer-a-friend not showing up?
Hi there, i reffered one of my friends a month back and his number shows up under my rewards but i reffered my sister a few days back and that reward hasnt shown up even though i recieved the text from PM that i reffered someone?
