[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
US Roaming - Talk Text 250 Data (10-day) - Questions
I have Province-Wide talk. I'm going to the US next week. If I add "US Roaming - Talk Text 250 Data (10-day) - $20.00" will I then be able to make and recieve calls in the US (even though I have only "Province-Wide" talk? If so, will there be long di...
When I get asked if I'm worried about PM not having kiosks...
... I show them this picture I took and say "NOPE!". This was at Bayview Village on a Sunday afternoon with a line up out the door and some ppl looking obviously frustrated. Online self-serve isn't for everyone, but it's a great move to pass the cost...
Lost all service
I have been with Public Mobile for just over a month. Yesterday I noticed that I have no phone serice. No data, can't make calls, no SMS. I logged into my account and I don't see any problem. My next auto-pay is July 23. I tried my SIM card in two un...
Bring back original options
Province-wide calling and canadian texting is all I need.Please bring those back (with a warning for iPhone users who need to activate their phones via SMS!)
Bring a Europe add-on please!
Going to 4 countries where all providers except Freedom, Chatr and Public will roam. Bring a add-on please!
Self serve login is down
Public mobile self serve Site temporarily unavailable for maintenance. Please try again later. just an updates for ops thanks
Rewards showing wrong term (30 instead of 90)
My rewards are showing the wrong term, and I think weren't credited properly on my renewal last week as a result. It's showing $2 for autopay when I'm on a 90 day term (IIRC it used to show $6). Similarly for my referrals.. how do I get this fixed?
Resolved! Community Reward
Hi all, I found something that looks weird to me, be maybe isn't, would like to know what you think of it...Any idea how @chukdefatey has earned the "Top 50%" on May 8th 2017 and on December 9th 2016? It should be related to Community activity in Apr...
Canada 150 deal ! not what you think...
on the lighter side.... I happened across this deal... Note the "150" packaging ! What every country needs to celebrate a birthday ! It's all in the marketing... Canada 150 plan !
Autopay is messed up beyond belief
Hello, My autopay is so messed up, it is charging me for 2 different accounts on my credit card even though I have removed the credit card from the second account(my brothers account) I would like to get a refund on the autopay for the second billin...
Resolved! Question on US data roaming?
Could I just buy US data roaming add-on without buy voice and text roaming add-on? Does it work smoothly? My wife is going to US and she only needs data? Has anyone experienced any issues with this? Thanks.
Payment not processing
Received an update that my account had been suspended, turns out I forgot to update my CC in my settings as it has a new expiry date. I went to register my card and I keep getting an error saying that the payment cannot be processed. I have funds on ...
Re: change my current plan
I want to change my plan
Self serve account
I cannot get into the self serve account for my son. I have been paying for his account through prepaid vouchers as I cannot log on to his self serve account
Vouchers at Esso in Quebec
I've been to a few Esso locations and all say the voucher system is down!Will this be fixed soon?
Resolved! Account suspended
Hi there.This morning I checked my account and it says it got suspended. But for some reason it already charged my cc when checked my statement online,it have funds on my account for the billing but didn't take the funds to pay for my service. Everyt...
Koodo self serve app shutdown
Did anyone else see that koodo was shutting down it's self serve app? Apparently it's because most people use the website.Hopefully PM gets one in the future. Not a necessity but it would be nice.
Resolved! Account suspended
Can anybody answer my question why is my account saying my plan expired I paid it on may 24 I out 60 in my renewal plan is may 28 it changes over today but why is my account suspended I paid for it but my phone is working
Resolved! Wow really I paid my bill
I just paid my bill on the 24 of May when I got paid now it saying suspended in highly pissed yes I am changing my plan but really suspended when I just pay it.
Resolved! Moving to Pm from freedom mobile
I ordered a sim already waiting for my shipment if my husband have a Pm I can use him as a referral ?Also if I signup for a plan can I make changes lets sey from province wide to Canada wide. Or do I have to wait 90 days to make changes to account
Resolved! Early Renewal for the Data Hungry
A friend is blowing through his data at 6 GB/month (lives in cottage country) and considered buying data add-ons. We discovered/confirmed a procedure to renew early provided current plans are acceptable. This will not work if you are on any promo/gra...
Data addons lost
Hi,I opened my account today and found that my data option which was 400 MB was disappeared and I have no data right now.Can somebody help me
Is Koodo really this bad?
View CustomerComplaints [87] https://www.bbb.org/kitchener/business-reviews/cellular-telephone-service-and-supplies/koodo-mobile-in-toronto-on-1173828/reviews-and-complaints?section=complaints
Any New Promos Coming
I'm looking to switching another phone over to PM and was wondering if any of the Mods "knew" of any future promo plans coming down the pipe???I'm on the Fall 2016 12GB Plan and LOVE IT!!!!
Resolved! Can receive texts, calls, send calls but can not send texts; ported from Rogers.
Hi everyone, @Mary_M I just ported over to public mobile earlier today, got the sms that the port was successful. I tested everything out, calls work, data works, and I can receive texts, but I can't send them. I've tried power cycling, taking out t...
Payment not work
Will not accept credit card, voucher # is mislabeled and site is completely user unfriendly. Very disappointed!
Resolved! Call rates / text rates for 90days, no call, no text, 3gb data plan
I was trying to find out the call, text and data rates if you choose to have the base plan. How would they be billed is there a page i can find out the information regarding those? Regards
Resolved! deleting draft messages in my community account page
Hi does anyone know how to bulk or auto delete the draft messages that are automatically saved. I just noticed a long list of draft messages in my community account page (when you click on your icon on teh right side) not that is a a big deal for...
PROBLEM ACTIVATING!
Hello! My boyfriend tried to activate his new sim card, but there was an error. Now when he tries to log in online and it doesnt work, when he retries to "Activate" it says that it has already been activated. I tried to call him, but he doesnt receiv...
