If there is an account error, private messaging the moderator team is the only solution. Although the system may report an error during the payment step, payment can actually take place. I was helping a friend set up the service earlier this week. Two tries, two failures at the payment step. The system would have you believe that payment failed because the system suggests the voucher option. If you look at the payment history with the credit card company, you might find that a payment actually went through. This was the case with my friend. Actually, the real failure was a failed port. That messes up the account set up and so logging back in doesn't work, no incoming calls, incoming text. The moderators just need to resubmit the port and everything will be fine.
