Public Mobile Community

Resolved! Is Public Mobile getting red of 3G?

The 3G network plan $25/month is so slow, it is useless. Are they going to move the plans with 3G network to 4G network?I heard in the USA got rid of their 3G network.

Change $25 plan to $21 plan

Can I change my old plan $25 to the new $21 plan because of force reward changes?

Resolved! No voicemail/SMS

Hello, just activate a new line and transfer my number from freedomsince then i cant receive and send text messages and cant receive voicemail i tried to access my voicemail but says error. Any help.

Hi, helpful folks. I have the (old) $15 plan at 3G, and 250 Mb of data. This is enough for my needs; very light user, when I travel, I use hotel WiFi etc., with VPN.But, it would be a real hassle to use in the USA, with no 3G available there.There's...

Mexico — No Network

Is there a package that I can buy to have myphone work while in Mexico? @CS_Agent

Internation data not working in USA

Hello,I signed up for the new promo of 50 GB data at 5g speed and includes the data in Canada and USA.Well im in USA now in Las Vegas and my data still doesn't work.I have tried all available options to try and fix it such as, restarting phone, resta...

Resolved! E-SIM Activating...

How long will it take for an e-SIM to Activate on an iPhone 14?I installed it, and it's said activating for over 10 minutes. Tried restarting the phone and airplane mode, but neither worked.Still SOS Only/Activating in settings.

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Can’t receive the text messages

I switched my account from Virgin mobile to Public Mobile, Virgin mobile confirmed the release of my account but still I am unable to receive any text messages, I have Public mobile Sim in my phone but still I'm unable to receive any text message. Ph...

Transferring number from CT Excel

Hi, I am a new customer to Public Mobile. I just sent in a ticket re: transferring my phone number from CT Excel to Public Mobile because I am experiencing some issues. First, CT Excel or China Telecom is not on the old provider list (so when I submi...

Longer Than Normal Support Wait Times

Hey Community, We are currently experiencing longer than normal wait times for support tickets due to high volumes. Our team is diligently working through each request and will respond to each ticket as soon as possible. To ensure that you get a re...

Service not working

I switched my account from Virgin mobile to Public Mobile, Virgin mobile confirmed the release of my account but still I am unable to receive any text messages or calls, I have Public mobile Sim in my phone but still I'm unable to receive any call or...

240GB data bonus compatibility

I received the 240GB data bonus, I am currently on a $34/month 50GB 5G plan. But I have changed plans several times over the years. I am wondering if the data bonus will be compatible with the new $15 plan that does not include data? Trying to see if...

Resolved! Plans

For the $15/mon plan, is it mean there is no Data anymore ?

Bonus data and long distance call

will my previous bonus data and bonus long distance call be cancelled after 150 days? Will it be in my account whenever I use it? Thanks!

Navigating eSIM Compatibility Issues with My Samsung S20 Ultra 5G

Hi everyone,I recently purchased a new plan with eSIM because the Public Mobile website indicated that it my phone was eSIM compatible. However, after buying the subscription and downloading the app, I was disappointed to find that the app claims my ...

phone number

we moved from Calgary to Lethbridge. apparently my 587 number is long distance if you call locally from Lethbridge is there a way to keep my current number and make it so when people call me from in the same city its not long distance

No reply from c_s

I sent in a ticket 24 hours ago but no reply Anyone having trouble receiving replies?

Missing Referral Points

Hi everyone,Under normal circumstances, I receive my referral points between the 8th and 10th of each month. However, I took an overseas vacation during March and April and had to temporarily suspend my subscription for two months.Upon my return, I o...

When are the new rewards starting?

Just wondering, when are the new rewards supposed to kick in for my account on the old rewards?My billing date is 18th day of the month I believe.thanks in advance

Resolved! Contact customer service

Hello,who can I contact regarding my plan?I got charged but nothing is working.can only use wifi. The chat isn’t doing much keeps asking me to log in then nothing.. ticket in progress no help. What can I do?thanks!

Trusted Deviced

I see that there are 5 registered trusted devices in my account.Can I add more trusted devices to login to my account without login in everytime?I have my desktop, 3 iPhones and 3 Samsung phones I want to register 2 more devices as Trusted Devices.

Resolved! No cellular access after initiating port

I signed up a new account with a new number I initiated a port from Koodo, the plan was working fine before the port, now I have no call or data access. On my phone it shows there’s reception but I cannot call nor connect to internet. I have respon...

Not able to log into the app, no texts, no calls, no data

HiI transferred my number yesterday and since have not been able to log into the app to continue the activation process. It has me log in, loads for a bit and takes me straight back to the initial log in screen. I have uninstalled and redownloaded wi...

transfer number

I activated a SIM card and transferred my phone number from Virgin to Public Mobile last night. However, the cell phone can't send and receive text messages, but the cell phone can be used to make and receive calls.

Accès to data

I am now with public two months and after my first month of troubles I thought I would be fine. My plan rolled over may 9 but o can’t get access to data all I can do is make calls. What am I missing? is this how it will be forever, I’ve not had ser...

Payment Issue

Service put on hold today. I replaced my credit card weeks ago (due to fraud activity) have new card with same company. PM app will not allow new information to be saved....therefore service remains on hold....I cannot do anymore from my end?? All e...

CANADA-US 5G 50GB FOR $34/MO , I am Ontario residents, could I have this plan?

CANADA-US 5G 50GB FOR $34/MO , I am Ontario residents, could I have this plan?Or this plan is for Quebec residents only and intended for use in Quebec?

locked out

I am writting in my wife's account. I am her husband and I am locked out of mine for no reason that I know of. We have been public mobile customers for over 5 years. Can I get help?

Resolved! Does the US Roaming Add-Ons work ok?

Planning a trip to the USA soon. Looking for reviews on how well the US Add-Ons were? Specifically the data.Thanks.

US roaming add-on data talk text

I have a 3G subscription with Public Mobile. If I purchase a US add-on for data, talk, text will these work in the states (NYC)? Does the "3G shutdown" of 2022 interrupt service with my 3G subscription?

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Resolved! Is Public Mobile getting red of 3G?