Community

Uncompatible with E-sim

I purchased an esim and my phone isn't compatible.  I can't request a refund because I'm stuck on the activation step and I can't access anything else on my account.

Subscription change

If I change my plan, I will be refunded for the the formal plan that just started 3 days ago?

Texting after porting

Incredibly frustrated with Public Mobile.Ported my number yesterday and can't receive or send any texts. Can't even get into my bank account because I need the text to log in!SIgned up for the US-CANADA plan (50GB) as a Quebec customer, and didn't ge...

Trying to signin

My account says locked too many signin attempts. Try again in 1 hr. Every time I go back after waiting for much longer than an hour it still won’t allow me to sign in.

Activate ESIM

Hi I will arrive in Canada on 5/15. If I subscribe to $34 for 50GB now, can I set the activation date?

Unable to pick a plan?

I’ve been having issues trying to purchase a plan for days now. It happens across multiple devices, different networks, different browsers, and even tried different email addresses. Every time I proceed with attempting to purchase a plan either by l...

Ported number eSIM activated but no network bars showing can make calls through

Hi I ported my number over to Public Mobile earlier today. It seems the number ported over correctly I’m able to make and receive calls and cellular data is working but the network bars on top right hand corner of the phone (iPhone 13 pro) are not th...

Where are all my points?

Was switched to points over a week ago - and yes I did receive the 5 point gift and just yesterday also a 2 point helping others reward. However my referrals and other $ dollar rewards that did show would be applied on my next renewal on around May 2...

Subscription plan

Hello,I am a current Public Mobile user but interested in 3GB for $21 plan that is available for new activations.In this case, should I change the carrier once and come back to Public Mobile again?or is there a way I can get $21/month plan without ch...

Over charged

I have been overcharged on my last payment yesterday, with my refers and other credit I should of only been charged 19 dollars like usual, I was charged the full 40 dollars, why??

Are they working on VoWifi?

I never had the VoWifi toggle visible with public mobile. It was just not there. Last week, suddenly, a VoWifi toggle appeared in my phone settings, it was even turned on by default. It didn't do anything VoWifi related, but it was there. Are they up...

URGENT! NEED TO RECEIVE TEXTS TO PORT MY NUMBER OUT OF PUBLIC MOBILE

Hi there,I am attempting to port out of Public Mobile but can't receive SMS texts. I was advised by my original carrier that my phone number is now listed under Telus, and it is possible to manually port me out. Please send me a call-confirm so that ...

incoming text while travelling in asia

Can I receive incoming text while travelling in asia?

Urgent! customer support agent needed

Hi, any Public Mobile Agent:I need a public mobile agent/ customer support agent to contact me ASAP about my issues. I have tried everything i can to contact an agent, but this service provider or their website is too complicated, up to now, my issue...

Locked out of my account with no service

I could not send/receive text messages after porting to PM, so I tried deleting and adding my eSIM again. I cannot access my account because I need a 2FA for the number which is tied to my eSIM. So now, I am locked out of my account and have no servi...

New plans for new customers

Is there no way to get access to these plans without leaving and re joining?I don't get it. I'm on 24$ 4g plan, there's a $23 10gb plan but I can't change without leaving. I thought public mobile didn't restrict access to any plans for new activation...

Why don't we get loyalty perks?

 When the points reward program was originally launched there were loyalty points given. Why are we only receiving the $5 welcome bonus?If the program was discontinued the least that could be done is to offer the loyalty bonus. The bonus data is no u...

two accounts

Hi so I set up my son with public mobile back in I'm going to say October maybe, and just a couple weeks ago I signed up for public mobile and switched over here. Now the thing is I can't get logged into the other account that belongs to my son I pay...

Switching to $29 4G 40GB Plan

I am currently on a $29 4G 30GB plan.  It looks like I can can switch my subscription to the new $29 4G 40GB plan. Is there any downside to switching my subscription to the new plan (upon renewal)? I am still receiving cash reward discounts ($12) on ...

34$ can/us plan

Is the new 34$ Can/Us plan , 50 gigs or 50 gigs full speed and unlimited at a reduced speed?

Forbidden A1

New customer here, paid, and ported number to physical sim.A few hours now, still no data and unable to log into my account.Can sometimes make calls or receive calls but drops immediately. 

eSim install

Just signed up and when I try to activate the eSIM, I get an error message. I am trying to port a number. My phone is eSIM cable and all setting are correct. 

Just got the message ，forced to jion points system，I don't want to jion it ，please keep the payment