Texting after porting

[syrupflow]

Incredibly frustrated with Public Mobile.

Ported my number yesterday and can't receive or send any texts. Can't even get into my bank account because I need the text to log in!

SIgned up for the US-CANADA plan (50GB) as a Quebec customer, and didn't get the 10 GB bonus. PLUS I had to pay the extra $5 to download a new eSIM just to see if that was the issue.

Where are the customer service agents? This is so atrocious, I cannot believe it is associated with Telus, AND cannot believe that there is ZERO support.

[softech]

@syrupflow 

sorry, I am just customer like you.

The missing data should be easy to ask back. But also check if you see any data addon under Promotion data usage on the overview page

and you can message support with both issues on the same message.  Please message them using the link above

[syrupflow]

I did use a QC credit card, and it is billing me with QC tax. I have a QC address on as well.
I have opened a ticket, but no responses whatsoever. If it is a quick fix, why can't they use a form to submit my number for the "quick fix"?
How is it that there's no 1) triaging system of urgency and 2) no one to even listen to these issues?
@softech, do you work here? Can you elevate my ticket or claim?

[softech]

@syrupflow 

For Quebec plan, did you use a credit card that ties to a Quebec address?  this is what determines you are eligible for a Quebec plan

For text, PM is having problem provisioning text capability for new activations.  And if you are an iPhone user,  iMessage activation by phone number will also be impacted without a working SMS. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis.  Please open ticket with PM support by messaging CS Agent here: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[fixin1]

@syrupflow - Please contact CS_Agent here:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox