Public Mobile Community

were did my referrals go

they transferred me to point but my referrals are gone, well i get my referrals back?

Need help, When Agent available

Before purchasing, Online said my phone is capable with ESim. Now it says not working. But I do have Public SIM card with me.Is there any way to activateI did not receive any email like congratulations or welcome to public mobile. I only got email f...

Account overpayment

I made a payment on my account today and it went thru twice. I need 1 reversed.

Can aeaim card be moved to another phone

If you have an e sim card can it be transfered to another phone like you can do for a physical sim card? If so, how?

Plan on hold

Hi, I ordered a PM sim card for $10 plus a $29 subscription. After receiving the sim card and porting my number from previous provider, my account is on hold waiting for me to purchase a new subscription. Why can't I use the subscription I purchased ...

My Esim isnt activate

Hi Yesterday I subscribed ESIMbut I cant activate. So How Can I do?

Double billed

I ordered a sim and new plan and was billed twice

new phone activation

How do I activate a new phone within my existing account and keep the same number? what is the procedure?

recent port from koodo - no service on esim

Hello everyone,I recently ported a number for koodo. Went through the esim set up.My old account has been deactivated and the old sim removed.Restarted my phone and still no cell service or data.Any ideas? I'm on a samsung s22Thank you for your time ...

I have been double charged for two different subscriptions

I logged in to renew my subscription and decided to go with a lower plan. I had $7 in my account already. I topped up the money in my account before I decided to change plans, And then I selected the $29 a month plan and confirmed my purchase . But n...

Resolved! New account

I signed up with Public Mobile and ported my number last night but I still don’t have service.

Resolved! Porting to Public Mobile

Hi, I am trying to port my number from different provider to Public Mobile. I went through the process with my current device number, but previous provider is still active after 12 hrs. No messages received from previous provider. I realize the devic...

Texts and calls

My texts and incoming calls don’t work. My iMessages don’t work either

Mobile Klinik Credits

Can we redeem more than $130 in credits at Mobile Klinik?

Plans and pricing

How come my only options are high gbs and high pricing. Where's the low gbs and low pricing. I'm looking for $15 for 4 gbs a month. As of this morning the $25 for 20gbs was removed and the only options showing is $40 for 50gbs. We don't need excess a...

Are we able to use public Mobil in the states?

My current plan is $34.99 —— 50G US/Canada roaming. Does it mean I will have access to data when I’m in US ? and how about phone call?

My old plan had change

i had an old plan, Pay every 3 months, April 12-July 11,2024, if I change to a new plan will my funds transfer over to new plan? please advice ,

porting failed and number changed

I tried to port my number from another operator. It failed.In the meantime, in public mobile phone app I tried getting a temporary number, so I clicked on change number.and even after that, the esim in my phone doesn't get service.Now I'm worried if ...

Credit on previous public mobile sim

I had a credit on my public mobile account previously, and I'm wondering why it didn't carry over when I activated my new sim?

Need to port out of Public Mobile but can't receive SMS texts

Hi there,I am attempting to port out of Public Mobile but can't receive SMS texts. I was advised by my original carrier that my phone number is now listed under Telus, and it is possible to manually port me out. Please send me a call-confirm so that ...

Resolved! transfer phone number

hello all,yesterday afternoon i went to telus that was located in my local mall and purchased a sim card for public mobile. i had finished setting up everything but still had my previous sim card (telus) inside my phone. once i was done setting up ev...

Resolved! Picked a wrong subscription during registration

Hi I was registering a new sim card and paid for a subscription but I realized that I picked 30days subscription, not the 90days one. Is it possible to cancel the payment so I can try again with the 90days?

Does Public Mobile has EXT network with Rogers / Bell?

Just asking in case of a rare occurrence of an outage and I would need to connect up to a rogers tower.This is also what I see in my phone settings when I disable Automatic:I know that the PLMN code network is Xplore as there is towers nearby:I am ju...

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Resolved! 15 day US 3GB add-on not tallying data

I recently added the 3GB US add-on and enabled roaming. I have been able to roam in the states as expected, but when I check data usage on my profile I see no change.Should I see it get updated? Will I end up having to add more later? Am I just using...

Resolved! Will i loose my referral bonus if my referral will change their plan?

I refer someone and he is planning to change his plan. Will it affect the referral bonus/points that I am currently getting? He is planning to go lower plan. Thanks

Resolved! If I unsubscribe

I’m on a subscription currently. But I was wondering what would happen if I unsubscribe? What would happen to my phone number and would others still be able to call me or would it be in no use until I subscribe again?

Can’t login after porting number

Every time I try to log in to my account it sends the 2fa to the previous number before I ported my number and now I can’t login to contact support. What do I do?

promo addon expiry date

Not sure when and how I get this 2GB Data Bonus, it is not in the "Add-Ons Usage" tab but in it's own "Promotions Usage" tab. It also says "Promo Cycle: 1/1"Question: is this one time or recurring Data Bonus? Does it expire?

Resolved! How to get account reactivated

How do I get an account reactivated?

new points system, how come I canot see my referal, only saw 5 points welcome.

was forced to move to new points, but when I logged into the referal and reward, all old info waa not there. very confusing ...

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