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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How I know my phone can work with PM?

I have iPhone 6,locked with tell us,can I use with PM?

Have been waiting for 2 weeks to port to PM and still counting...

Two weeks have passed. Waiting for my number to be ported to PM. All suggestions have been done..contacted mod @Shazia_K and got a reply on 15th saying porting has been process, need at least 72 hours. I am getting frustated and regretting my decisio...

Scheduled Plan Change Did Not Occur

I submitted a request to change my rate plan to the fall 2016 promotion plan with 90 days $120 plan with unlimited province wide talk, international text and 12GB of data on the renewal date, but the system glitched and my account is still on the pre...

Postponing a Port

Hello community and Mods in particular.I'm still waiting for the mods to fix a partial port from Chatr that has been in limbo for a week (I've messaged Mary M). I was hoping it would have been fixed before the next Chatr autorenew date, but unfortuna...

Resolved! Is the $40 & 4GB/Month still available?

Thanks

Request for more information from PM

Hi Mods and other PM staff. I appreciate you are very busy and have been for some time. Also, it cannot be a surprise to you how frustrated some folks are getting. However, I wonder if there are some opportunities for better communication here. ...

Refunds. Lol

So, my mom paid for the $15 roaming add on, and it hasn't worked since she arrived in New York last week, I've sent messaged about this to both @Jeremy_M and @Brooke_C only to receive no response, and I'm kinda pissed because I've been a loyal custom...

Unable to port from Koodo- waiting 10+ days

Hello, I'm posting on behalf of my partner as I was the one that recommended he sign up for Public Mobile.We activated his account and requested a port from Koodo over 10 days ago, and there has been no response from Public Mobile- that's 10 days he'...

Porting number from Koodo to Public Mobile

Hi,I recently signed up to Public Mobile, having previously been with Koodo. However, so far, my number has not be ported over from Koodo to Public Mobile, despite requesting it over a week ago.At the moment, I am being double-charged for this, and i...

Resolved! Unavailable to receive calls

I ported my sim last week from Fido. i have the 12 gb plan for 90 days. Everything seems to work except I cannot recieve calls.

Resolved! porting a TELUS number

hello,please share...how long does it take to port a number from TELUS now?more than a week?is it better to use the self-serve porting feature or to contact a MOD and have them port it? Thanks,G

Resolved! Porting from WIND/Freedom Mobile

I have been having trouble porting my old number to this service and it turns out I gave the wrong PIN for that account when doing the porting, my question is how can I go through the porting process again? When I try it says something along the lin...

No incoming calls

Everything works for me except I can't receive incoming calls!!! Sent mods two messages but still no response. It has been a week now. Still being charged by rogers

No data and incoming calls for 3 days after plan renewed for the 12gb plan

After the renewal of the 12 gb plan 3 days ago, I can't access my Data or receive any calls. I have already sent an email for support, sent a message to fb and message privately to mods but nobody is replying to me. could somebody help?

URGENT: No calls, texts or data after porting from Telus

I have been unable to use my phone for two days now after initiating a number port to PM from Telus. The old Telus SIM no longer works and I received an email from them stating that they were sorry to see me go. When browsing the internet I am redir...

No incoming calls, no data

I know this is an issue that a lot of people have been having, and it's indicative of a failed port, but I also have not been receiving calls or been able to use data for a week now after porting my number from Chatr. I've sent an email and a private...

No incoming calls 8 days and counting

It has been a more than a week and still no incoming texts or calls. I messaged the mods a few times with the port problem and no response at all.Frustrating that I am missing incoming calls and having to paying two phone plans. Worst is I have no id...

Is there any plans to introduce a usage app?

It'd be great to have an app that tracks data/ld/roaming usage. The self serve account isn't mobile friendly :/. I really like Koodo's usage app!

Resolved! How to get rid of voice notification of incoming texts?

Hi everyone, I have been with Public Mobile for a couple of months now. Ported over my number, did all the configuration to get data from solutions found in this forum, all is good. Except that now, my incoming texts have a voice notification that sa...

Porting number

Hello, I emailed public mobile regarding porting my number and it still has not happened. I have been waiting for a week with a ticket and a promise that somebody will contact me within 48 hours and I am still not able to receive and send any text to...

Resolved! Cannot Create Account

I cannot create an account when it asks for my number it keeps telling me it is invalid please help

Port failed for a week now, no reply from Mods or support!!!

@Mary_M I transferred to Public Mobile last Saturday, I get Public Mobile signal and data works but my port seem to have failed as I still cannot receive calls and my Fido sim is still active (still being charged!!!) I messaged mods and emailed suppo...

Activation failure..a week without calls..

@Mary_M Still looking for help.. It's been a week and incoming phone calls are still routed to some voicemail system that I can not access and outgoing phone calls are greeted with a message saying I do not have a current long distance plan.. This sh...

Public Mobile Survey

Just got a Public Mobile survey... Hows our service doing? Is everything going well? lol No support for 8 days trying to get my wifes phone ported over but they have time to send me a survey to rate there horrible, horrible service? This is just unb...

Credit card declined

I am new to Public Mobile and set up three accounts at once with the same Mastercard. The first two were successful with this card, however, the third was not. Mastercard said they did not decline the credit card transaction and Public Mobile conti...

got charged but the activation was failed

Hello Public Mobile, I am really disappointed with the service that you are providing. First, when I tried to activate my sim, at the last step i got an error, so the payment did not go through. I singed up in the community to see if a mod could help...

Port issue with same email on Koodo Account

Tried to port from Bell to PM. My mistake was my PM and Koodo accountso use the same email. Anyone with suggestion to fix. No Mods has replied for a few days.

Simultaneous activation and porting failure

Dear PM leaders, I read the community postings before deciding to switch to PM, so I knew that the only support is through this community and with the moderators. I thought as long as I don't make any mistakes and use the more reliable method of IMEI...

Account suspension mid term?

So I'm about 5 weeks into a 90 day term and my account has been suspended for nonpayment. I've messaged the mods with no response and the contact form is broken - it only reports that the provided email doesn't match. Which is bogus. So how does one ...

Resolved! Locked out of account - again

I received the following message when I tried to use the password reset feature, "Sorry, you've been locked out. Please contact Public Mobile for help." after I retyped my email address in part 1. I cannot access my account to pay Public Mobile.

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