[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I PRESS MY PHONE BY MISTAKE LAST WEEK TO ADDS ON IGB OF DATA AND YOU CHARGED ME 30 DOLLARS ON MY ACC
MY NAME IS EDGARDO LANTO AND MY CELL NO IS 778 228 4211 I JUST ACTIVATE MY ACCOUNT LAST SEPTEMBER 16 OR 17 DUE YOU HAVE A PROMO FOR 30 DAYS FREE YOU CHARGE MY CREDIT CARD 30 DOLLARS AND ANOTHER 40 DOLLARS THEN WHE N I PRESS MY PHONE BY MISTAKEON ADDS...
Resolved! Cancel my account
Can I port my # out when my plan isn’t active ? It was done yesterday and I don’t wanna be with public mobile no more. Can someone help me out please
No service
My son has no service since Wednesday how do I get help ive tried messaging and putting a post on but no response. What a waste of my money and my son is heartbroken. Just want his service fixed!! Please help
I have 2 issues
Hello I have 2 issues below.. 1) I cannot recieve calls or text but can make calls2) my account is locked
Where my money went?
at the beginning i paid 105$ for a three months plans. then i realised i needed more data.2 weeks after i changed my plan and paid 45$. now i need to pay 45$ next month.i would like to know what happenned with my money? it seems lost in the systemt...
Resolved! Number not ported
Ported my number on Friday,said ported successfully,but not working,internet working just have no phone #. Phone is unlocked. Please help
forgot my password as well as my security question.
Can't log in to make a payment and my number has been temporarily suspended. Is there a way to change the password without the security question?
open port request@Moderator_team
Virgin mobile is still telling me there is an open port request and they cant close my account until it is closed
Plan did not renew?
So I just signed up with Public Mobile. When I signed up the lady set me up for auto pay. I thought this would be great cause I wouldn’t have to worry about anything it would just automatically come out every month on the 20th.. but the 20th came aro...
How are rewards calculated?
How are rewards calculated in general? --------Are rewards given only for solutions given?
Resolved! Phone not recognizing SIM card
Hi There - I've sent the moderator team a message, but thought I would put this out there for some feedback. New account with public mobile, using a phone that was originally a Koodo phone, but unlocked and used with Rogers. Registered public mobile ...
My ported number from PC mobile doesn't work
I ported my number from PC mobile several days ago. All I can do is make phone calls out. Phone calls in and texts don't seem to work. I've left three private messages for moderators and it's been several days. How can I get a prompt response from...
My ported number from PC mobile doesn't work
I ported my number from PC mobile several days ago. All I can do is make phone calls out. Phone calls in and texts don't seem to work. I've left three private messages for moderators and it's been several days. How can I get a prompt response from...
Resolved! Koodo calls
I keep getting calls from Koodo representatives saying that public mobile was bought out by Koodo and public mobile will be going out of business is this true?
Add ons
If I am in Barbados can I make a call with PM if I buy the long distance add on or not, we go away for a month every winter I know other carriers have travel packages just curious if PM does
Resolved! Switched to PM still not getting any phone calls!
Hey if anyone could help that would be great! I switched from chatter 3 days ago and still i am not receiving any phone calls it is going to my chatter account still! Also not able to get texts from some numbers . I have sent private messages twice ...
Public Mobile locked Sim card
Hey, @CS_Agent I have a locked sim card and I need some help getting the PUK code to get it unlocked. I private messaged you guys yesterday about some of the things you guys needed. I hope this can be resolved quickly as I'm going on a trip soon and ...
Resolved! When does usage reset
My plan was to renew overnight and I had tons of data left, because I'm not used of my new 4.5 Gb plan yet , so I was trying to use it up by streaming until midnight. When I was in my self serve today I see there is already significant data usage thi...
background apps and task killers
So there are a plethora of task killer apps, that shut down apps running in the background, with promises of speeding up the phone and improving battery life. But then there are many articles online that explain why they do more harm than good; essen...
Unable to buy add-on
Hi,I am trying to purchase the us roaming and data add-on. I click the buy not button and nothing happens. It also says my plan is expired, but I am on auto pay and also have available balance. Can someone help me out. I am on my way to the us now.
Mobile Webpage to act as a reminder APP
Hiya if this not allow then please go ahead and remove admins. I made this page to keep track of my account and top up via recharge.com. Not actually an APP but a shortcut... Open https://robingosse.ca/pm/ in your browser and the open options menu an...
Resolved! Numbers not ported
It has now been more than 36 hours since we opened an account with PM and our numbers are still not ported over from Rogers although on their end our account is closed. I sent a Private Message to the moderators with all the suggested information mo...
Fido Phone 'Network Unlock Code' and 3G speed
Just sign up PM's $40 plan today using a Fido phone (Galaxy S5 neo) and had a small hiccup but ok and happy now... Before I sign up, I did the phone check on PM web site. Result of the check was that my phone is compatible so I ordered the Sim card....
Can't call some local numbers
I switched over to Public Mobile two weeks ago on the $40 promo plan, and I have been unable to make phone calls to certain local numbers. Some local numbers do work, but not most of the ones that I've tried. Mobile data on the other hand works perfe...
20$ Data only plan
I want to know if the 250 MB mentioned is a daily cap.I fail to understand how can the data be so low if it is a monthly cap.Compare it to this - for less than 10$https://www.ndtv.com/business/airtels-prepaid-recharge-plans-rs-199-rs-399-rs-448-rs-50...
Adding odd values to my account
Hey there, I signed up Public Mobile on a Walmart deal and now I have $38 credit. Is there any way that I can add just $2 so my next bill will take the full $40 for the plan I am on instead of me being in so much credit all of the time?
Switching plans
If I switch plans now and mine isn’t up till the 29th and it’s on autopay will I be charged twice?
Resolved! Transferred a number from PC mobile, incoming call goes to voicemail directly
Hi, Transferred a number from PC mobile few minutes ago, I can make outgoing calls, but incoming call goes to voicemail directly. I can't receive and send text message. Please help, thanks a lot. Ming
Changing plans when plan is expired
My account status is: Plan expired and when I try to change plans I have the option "Top up to reactivate plan" or the greyed out option "Change on next renewal date" I was wondering if I make a payment of $50 would that automatically renew my expir...
Resolved! Being charged $42 for $37 dollar plan
I have the unlimited Canada wide calling and Text which comes to $37 per month and with autopay comes to $35 per month. I have just now noticed that I'm also being charged an additonal $5 dollars for "2 Choices/2 Choix". Can anyone explain what that ...
