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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Network Problems and SIM Problems

For the past week I have been experiencing problems with having no network available. Never have had this happen before. As well as the same length of time my phone will flash saying that no SIM card is in and power off the phone. Once again have had...

Happy Family day!

Just wanted to wish to the Community Happy Family day! Forget about your cellphones. Go out with your family and enjoy the day!

Resolved! incoming call for data only US roaming (1G)

I am currently in the US already and I purchased the data only (1G) U.S. roaming add on. I just found out my phone can still receive incoming call. I didn't answer it because I don't know how much would the incoming call cost for U.S. roaming. Does a...

Resolved! What's with the offer to put grandfathered Public Mobile $19 plans on to Koodo?

Hi. I got this offer in text from Public Mobile (Telus) shortly before the 14th to change to the same plan with Koodo before the 14th, less a month's charge. Then a call from a local Koodo salesperson today to tell me to switch, or face a rate incr...

Telus Motorola Moto G Play 16GB Smartphone Prepaid - $139.99 ($60.00 off)

Telus Motorola Moto G Play 16GB Smartphone Prepaid - $139.99 ($60.00 off)Saw this on redflagdeals...seems like a good deal on the Moto G Play. Since it's a Telus phone, it shouldn't need to be unlocked to work on PM.

cannot login to self serve

I need to reset one of the accounts that I manage. Please PM me so that I can send you the email address of the account that needs to be reset so that I can login

Activation failed

Porting my number out from Bell, went thru all screens but after submitting CC information got a message "Activation failed please contact us for help" I can see $0.00 charge on my CC but don't know what is wrong. Can anything be done to fix this @Sh...

Resolved! Data stopped working - help?

Hi,My data stopped working today, when I checked my account to see how much I had left, it's not showing my usage like it used to. I have 10 days left on my plan before it renews, is there a mod that can check in for me before I buy some more to carr...

Balance at 0

Hello, My plan has expired. I'm looking to change plan now and made a payment to my account to activate the plan I want. But it does not allow me to change plan as my balance shows at 0. Please help me to change the plan and activate the account wit...

Resolved! Data not working. How can I find out my data usage so far?

My account renews March 16th, but my 90 days 6 gigs plan of data apparently isn't working today. I tried looking on the self serve area and no where does it show DATA usage. Can someone please assist me. Thanks.

Resolved! Additional US roaming 1gb add on

I have purchased 1gb data US roaming add on and have used up almost all the data. Can I purchase additional 1gb block of data? Tried the self serve but it didn't give me the option for another 1gb. I can see 250mb and 500mb though.Tnx

Best way to help other customers

When customers seek help in the forums, the helpers tag a moderator in the thread, provide assistance on contacting a moderator, or both. I am thinking the tagging method is inefficient and the practice should be changed. Invariably, private messa...

Us roaming

I recently added 1gb of us data to my account. I it shows that it is active in my account settings but I cannot use it. I it will not register on any us network. I I even added the US talk text and 250 Mb plan, but it is still not working. I switched...

Resolved! Us roaming

If I get us roaming unlimited talk, does this mean I can call back to Ontario (I have province wide calling) as much as I want? Or it means that I can call any US number only ?

Refer a Friend Credit Taken Away

Hi,I received a text message stating the following:"Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has left us. See the details in Self Serve."However, my sister still has her account...

Resolved! Port Out Number without cancelling acount

Hi, I would like to port out the number currently on my PM account, but i dont want to lose my plan so I would like to get another number on my account after I port out. Does anyone know if this is possible? And if it is not, i have another PM accoun...

new phone not receiving incoming call

Hi new customer to public mobile. just activitaed sim card and account yesterday and unlocked my pphone today. I can use my new phone to make calls but it is not receiving calls. My old phone rings and I can still make calls on it as well. What is...

Resolved! Travelling to Yellowknife

I know Public Mobile will work whenever there is Telus Network. So far, looks like Yellowknife is covered by Telus. Questions: do I have to enable Data Roaming when using Telus' network in Yellowknife? Will there be roaming charge when using Telus' n...

"Cannot Verify Credit Card" error?

Hi, I have paid for my Public Mobile plan many times with my credit card but I am getting this message recently when I try to pay:"Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction cou...

Resolved! How long do I have to wait?

Hello community, do I get it right away after I pay for an add-on (e.g. US roaming)? Or there is a waiting period?

Resolved! "priority" to main provider (ie Bell and Telus) on the common network...any truth?

Considering switching from Bell to PM...Called Bell, and their retentions guy said that the service on the 'lower tier' providers on the Bell/Telus network is not the same. Specifically, he said that during load/busy times, one often might not get c...

Resolved! Changing plans

A payment of $57 was take. From my credit card. I logged into myself serve and it's still saying I owe $75. Why?

Resolved! Cannot access Self Service

Hello,Signed up for three months yesterday (2/16/2016) and have not been able to access the Self Service site. I neglected to create a community account at that time, so I emailed a support request (#2831-3650). When I go to the password reset option...

Where do I find the usage for previous period?

Where do I find the usage for previous period? And is there a detail usage as well?

Bill Payment

Hi, i have autopay set up but my account says plan expired and it still hasnt charged me today (Feb 16). I tried to manually pay for the balance but it states my "account already has enough balance"

Resolved! No service for my friend,mods please help!

My friend just renewed fall pmro the day before yesterday, and got no service this afternoon, please help!

Resolved! Plan and Adds On page "General Error"

I am trying to add roaming Internet and text messages to my account (I'm leaving for the US in an hour), but I keep getting this error whenever I try to access that page. It worked fine earlier this week, and I have tried logging off, and tried resta...

SMS/TEXT validation codes not arriving. Facebook.

For a few different things that I have signed up for, they ask (or require) that I supply my phone number so that they can text me a verification code to activate the app/program. This is generally for added security, or to ensure that you're a real ...

Resolved! Can't send text messages on iPhone 7 Plus

Hi @Shazia_K, I'm posting this on behalf of my uncle whom is having issues trying to send text messages on his new phone. He is an existing customer and bought a new phone that was originally locked to Fido and was later unlocked by Fido. He swapped ...

Telus/PM VoLTE now supports iPhone 6-7!! EDIT: BC, Alberta, Manitoba!

Just got off a call yesterday and noted it sounded a lot clearer. Hurrah! http://www.telus.com/en/bc/support/article/how-to-use-volte

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