trying to port number from rogers

[CandaceViolet]

ive switched from rogers and ported my number to public mobile its saying everything is fine but i can only receive calls from other public mobile customers and no other cell provider......rogers said everything is fine on their end .............Please help !!!!!!!!!!!!!!!

[angeliquem]

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@CandaceViolet wrote:

ive switched from rogers and ported my number to public mobile its saying everything is fine but i can only receive calls from other public mobile customers and no other cell provider......rogers said everything is fine on their end .............Please help !!!!!!!!!!!!!!!

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My best suggestion is that you private message a mod now.

The port could work in the next few hours but at least you would already be in queue with the mods if it still doesn't work after a few hours.

Send a private message to @CS_Agent and provide all the necessary info like name, phone number, account number, pin number, sim card number, rogers account number etc.

[mimmo]

Does your old sim work if so use that,till port completes (assuming stuck port)

Interesting that pm calls go to the pm sim but others dont

[RobertQc]

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@CandaceViolet wrote:

ive switched from rogers and ported my number to public mobile its saying everything is fine but i can only receive calls from other public mobile customers and no other cell provider......rogers said everything is fine on their end .............Please help !!!!!!!!!!!!!!!

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If you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over and there can be weird issues for a short period of time.

If the issue continues you may have a partially completed port but most often ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along.  Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

[KMG]

How long ago did you port over?  It can take a few hours for everything to finalize.

If it has been longer, you should contact the Moderator Team so they can look into it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...