Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transfer number issue

I have activated my public sim also. But when i enter the telus mobile number to transfer to public its keep on saying invalid Canadian number.even the number format is right. What to do.no help from agent also.

Resolved! Refund request for SIM card

Hello, may I request a refund of the $10 to my account for the Public Mobile SIM card I ordered and never received? My phone was stolen several days ago and I ordered the PM SIM card then expecting it to arrive within 2-3 business days as specified o...

ESIM

I got the new iPhone and I need ESIM HELP PLEASE TO GET IT

Can't make calls

I have been not been able to make calls on my plan. I have reseted my sim, i have done airplane mode method, I have done all the methods I can find. When I try to start a chat it does not let me start a chat with support so i havent been able to fix ...

Vietnam reception

What is the best method or sim card to use in Vietnam for a month starting end of October. Looking for data, and ability to text and make calls if necessary will the present phone plan work or do I need a sim card If the phone works do I need to ad...

I'm having trouble switching my phone number from my previous carrier

My previous carrier is freedom mobile my cell phone number was ###-###-####. I'm having trouble transferring this phone number to my new carrier public mobile.

The email associated with my account no longer exists and I cannot log in

The email that my account is associated with does not exist anymore and I cannot log in. When I attempt to, it sends the 6 digit code to the non existent email address. There is no option to sms it.How can I manage my account, or speak to a human w...

Resolved! phone does not work....account renewal expired a day early... need access to phone to pay bill.... h

Hi,My renewal is usually on the 25th... it's the 24th and I have been cut off.... I need access to my phone to pay my bill.... is it possible to get help with this matter? please?!Thank you!

transfer phone no.

Hi, I recently transferred my number from Rogers to Public Mobile, but the transfer is stuck in a split port. I can make outgoing calls with Public Mobile, but all incoming calls still go directly to voicemail. I received and replied 'YES' to the Rog...

Resolved! sim card shows wrong phone number in settings

why my phone settings for sim card shows wrong phone number, except 3 days ago for 1 day was right ?Now is wrong again .....

Upcoming Upgrade Next March 2027

My wife has a Samsung A50 Canadian version A505W. She does not use it very much so has not seen the need to upgrade.She received a text from Public Mobile saying that her phone will not work after March due to their upgrade and that she will need to...

Credit card won't update

Hello, my credit card expires soon and it won't update to the new one. It says it can't proceed and try again later.

My PM number was stolen

I found that my email was hacked. I can no longer log in to my PM account with my email/password anymore. My phone service was also stopped later. The agent told me my number is no longer registered with my email now.

Plans

I keep getting notice that i am on 3G but I up grated to 4g a while back and getting billed for it. So can someone verify,Please.

Service not transferred from chtr

Hell I’m unable to receive phone call after eSIM instal.. my service isn’t fully transferred from Chtr

No data although 20G not used

I had a promotion 10G for 24 months, I finished the promotion for this month, so I still gave my 20G. But I do not have Data, although my account shows 20G to be used.

Re: Can’t make any calls

I am unable to make call

Traveling overseas

Hi there, I will be out of the country from mid October 2026, and return to Canada in April 2027. Is there any option to temporarily suspend my account and reactivate it until I come back? Please either email me or tax me at 403-xxx-xxxx. Thank yo...

Resolved! Doro Leva E22 for seniors -does it work on PM network?

Hello,I recently bought a Doro Leva basic flip phone for my dad. I trusted the description on Amazon that it works in Canada I tried to connect it but it did not work I could not return it as shipping back fees was pricier than the phone itself!Now ...

restore access to my account

Could you please advise me on how to restore access to my account? The email address that I used was associated with my phone number no longer physically exists (it was an old work email account).Payments for my phone service are still being charged ...

Unable to call CRA 1-800-959-8281

Hello, I searched through the Q&A and it was suggested when I experience this problem to contact you. Please help. My husband is also on Public Mobile and the calls go through on his phone but it isn’t convenient for me to use his phone.

Unable to text after number transfer

Set up my e -Sim with public but shortly thereafter I was unable to receive or send texts. I messed around with some things and I was able to receive texts but still not able to send. Just got my phone number transferred after 4 days, took out the ot...

NO NETWORK CONNECTION

WHY DO I RECEIVE THE MESSAGE : NON ENREGISTRÉ SUR LE RÉSEAU ?

Voicemail Not working

I previously set up my mailbox to have a greeting, but at some point it stopped working. Currently, it's a generic "The person you are trying to reach is not available right now. At the tone, please leave a voice message." I've checked that the perso...

Need to reset email

Account profile has an old email which I need to change. I cannot get in touch with any support bot or create ticket using a new profile. Or the links suggested are not as described. Can anyone give me a hand?

Can’t dial out

I recently had to switch credit cards on my account as one was compromised. I also used the new credit card to pay my balance. I also just upgraded my iPhone to iOS 27. When I try to dial out I get a message saying I’ve used up all of my minutes. I p...

Resolved! Short Code Text being Blocked

My bank in the US is suggesting that my Canadian mobile carrier is blocking the receipt of a verification text due to a short code block. Does this sound feasible, and if so, how can I request to have my bank short-code whitelisted?

Community

Forum Posts