Community

Help Resetting the App

I am trying to activate my sim card, but I received an error message. Customer Service told me I need to purchase a physical sim card and then go into the Public Mobile App and scan the QR code. When I go into the app, it is permanently stuck on this...

New phone

If I purchase a used android phone, (I currently have an Samsung A5), do I understand correctly that I simply swap the sim card, and there is no further set up to start using the new phone?

Cancellation

I just paid the first month fee on a new account and have not yet activated it. How do I cancel and get a refund?

Wrong email

Hi,@CS_Agent My wife's account looks like has wrong email being used so she can't seem to get the OTP email with the code how can I reset the accou

Texting GIF & Pic's

I have been with public mobile for many year's now. For some reason in the last 4 or 5 months I can not send Pic's or GIF's by text, it keeps saying delivering and then fails to send. I am baffled by this. I have not changed my phone (1plus Nord 100)...

I have submitted a ticket and don’t see any way to find out status

Public Community Question

If I ported out my line to another carrier, would I still be able to sign into my community account or access would be revoked?I'm curious to know how that works.Thanks y'all! 

Text only going out to other iPhone users

It seems that sone of my texts r going out no problem but people with android phones texts r not delivering. Anyone else have this problem or ideas on how to fix?

Will the automatic payment stopped if I switch public mobile to another company

Will the automatic payment stopped if I switch public mobile to another company 

rewards

xxxxxxxxxxxxxxxxxxxxxxxxxxI used this and saw it in my checkout and it did not work. I need this resolved 

Roaming add-on versus Subscription change?

HI,I am a new Public subscriber and other than some porting in issues, I have been quite happy with the service.We are planning a three week trip to the US. I currently have the basic $19 /mo. subscription.I could purchase two 15 day US roaming add-o...

double charge

I missed my payment and so my account got suspended, i couldn’t find where to make a payment online or on the app and i didn’t know my phone pin was a thing so i obviously don’t know what it is. I changed my plan as a solution and got charged for the...

Gift Card

Does anyone know which stores carry Public Mobile gift cards?

I cannot receive any text messages or phone calls

I just transferred the e-Sim from Virgin plus to Public Mobile. Now I can use the data normally, but I cannot receive any text messages or phone calls. When I logged in to the Public Mobile account, it required me to enter a 6-digit code sent through...

4g, 50gb plan

I was going to sign up for the 4g 50gb plan canada usa  but the plan is gone. Is it coming back? My phone can't do 5g

Transfer complete, still not working

I transfered my number from Rogers to Public Mobile, but then, it still doesn’t work. I spoke with customer service and they said that the port has been completed. But thte number doesn’t work.

wrong plan

Good day, I am in the process of getting 3 lines with you for my whole family, but didn't realize I needed 3 separate account for each of the family member. Now with my own account, I made the mistake of getting the 23$ plan but I need the 29$ plan (...

Promo code

I had a promo code that gave me 50% off for the first 3 months and it was working but when I was on the last page of signing up my phone died. I went back to try it again and now it says invalid.

US Canada Mexico $29 Plan

Hi,Does the above plan include minutes of calling from Canada to the US and from the US to Canada within the plan? I read conflicting information. Once signing up for it, does it continue month after month or does it end after a certain amount of mon...

Sign-up Now, Activate Later?

My current plan with another carrier expires January 2, 2025. Can I sign-up with public mobile now to take advantage of the black Friday pricing and have it activate January 1 (or earlier)?

Which plan would you choose?

I've attached 2 screenshots.$40 plan is my current Public plan.$29 plan is my current Freedom plan. I either stay with Public, or port out to the Freedom plan. Won't do anything till January, 2025. I want to see what Freedom will do this Boxing Day. ...

Plan Changes for Existing Public Customers

Does Public limit what type of plan change you can do?For example, I'm on the $40 Canada-US 75GB 5G plan.If I click change subscription, the entire list of plans does not show their current "$35 Canada-US-Mexico 5G plan".I plan to still hold onto my ...

Subscription malfunction

Hello, Long term customer [6 years]For the first time my monthly data had reached maximum 50 GB and the unlimited data feature if my plan did not activate.I presently have no data on this phone.I don't see any way to activate this part of the plan. 

No phone connection

I just switched over to PM but my phone doesn’t work. I see that I paid for one month, so I am in the system… I only can do SOS calling

I have to wait 10 minutes to get into my account to do a monthly check…..what the .&$#

What’s the 10 minute wait for Black Friday Special queue all about??No option to “skip” so I had to wait 10 minutes to do my monthly check to see if my 30 day payment was successful. Then…..where were the Black Friday specials??An annoying, unnecessa...

CHANGE PAYMENT DATE

Hi, I still have 10 days until I have to pay for my renewal, however it's hard for me to pay in the middle of the month, is it possible to change the date for the 1st of the month?Thanks in advance.

Service is not working

Recently subscribed via esim and after replying "yes" to the text received by my previous carrier, I have not had service for over 10 hours. Additionally, I cannot access my App as after logging in and verifying with 6 digit code, it just keeps refre...

Internet

Did not have issue using their internet downtown Torotno yesterday? My internet was not loading my YouTube or fb etc. only my iMessage was working.if you had the same issue how did you fix it ?