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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone was stolen

Now I'm locked out of my emails and public mobile all passwords have been changed i need to reset my password and download a esim

I want to change my PM Phone plan

can i change my existing account to the canada usa mex account?

Unable to receive and send text

I recently switched over my service from PC financial and since then I’m unable to receive any text messages and send text messages. And it was working fine until I switched over to Public Mobile. I currently have an eSIM and I deleted the previous o...

Nine days and still no resolution

Just asking…I have one iPhone two accounts with PM one account works fine… an eSIM which in settings shows the PM network (under cellular)Then I opened another account to port in a Telus number. I had the Telus physical sim so put that in the phone ...

Email address unknown associated with account

Am trying to update the mobile plan for my family member’s account but we can not find the email address associated with the account. The email address is needed so that we can re-install the Public Mobile app & login.Maybe email address was entered...

Please help me login to my account

Hi there. I'm so frigging lost with public mobile. I've been a member for 7+ years. All I'm trying to do is login my account to look at my plan. I cannot do this. I have no bloody idea what email I used. I have a phone number. I can't do anything at ...

eSIM not installing on new phone

Hey I got a new phone purchased eSIM and it will not load onto new phone iPhone 14pro Max I checked settings it currently has no sim connected on new phone also scanned qr Code and it also said error please try again please advise

Cannot install eSIM

Hello,I purchased a plan via eSIM option, I followed all activation steps and download the app and tried to transfer number. Error message is ESIM not installed. something didn't go right while installing your eSIM. I tried at least 10 times and stil...

Payment

How to change credit card payment

Payment

Change credit card number

Payment

Change credit card number for payment

Is Sim card not working contact support not working

Hello so I got a promotion when I’m got a plan now that I got a free Eason card and then I also got the plan well the card didn’t upload correctly on my phone first time and I’m trying now on the phone that I know is compatible, but it won’t give me ...

eSIM

How do I cancel my ESIM with out my other phone that doesn't work anymore.

Sim card activation

Set up account last week. System said I had esim so attempted. It failed. Order sim card. Now find account is being charged with activation. Trying to activate with new sim. System still locked in esim loop. Tried change sim card. System sending secu...

eSIM

I just activated a public mobile account, I haven’t received my eSIM email. What is the next steps. Activation process stuck.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

I am moving from a physical SIM to an eSIM. I paid for the eSIM in the app, but received an error message 'Something went wrong.' I have not received a Welcome Email or a QR code. Please send me a new QR code to my email.

Unable to login

I am unable to login using either my email or my PM phone number. My husband attempted to resolve the issue from his PM account but was unable to. PM advised that I create a new community account to resolve the issue. So I need to get in touch with a...

Inbound porting of phone number still has number not in service error for incoming calls

Hello, I ported a landline (CIK Telecom, which uses cable infrastructure) phone number into my PM account SIM card. I started the process last Friday. I can make phone calls out of my phone (caller ID has the correct ported phone number) but incomi...

Voucher

Purchased voucher, dialed 611 and entered voucher number, now it says available funds on voucher 40$ ?? Now what, I entered don’t would pay my 34$ subscription that’s been impossible to get corrected with my usual bank card . Don’t know what to do no...

Unable to Reactivate with $15 Plan

Hi Support,I need to reactivate my account within the next 5 days to keep my phone number. However, I'm experiencing an issue with the plan change options available to me.When I click on "Change Subscription," I can only see the following plans:$50/m...

changing carriers

Can you switch carriers to pay less. Can you still keep your old number?

Can't recieve SMS messages for SMS authentication

I'm trying to setup SMS authentication for my bank of Industrial and Commercial Bank of China, but I didn't recieve any SMS message, despite the count down starting, and clicking send again.I called ICBC, and they told me that the SMS is likely block...

Help getting set up

I changed my sim card over from Roger's last night to public mobile and am not able to receive or send text messages or phone out.

Updating payment method

Hi, I'm trying to update my Visa debit to pay for my new subscription. And every time I put in the card number it says it cannot process the payment update. I've tried all the suggestions I don't know what is going on and how to fix this problem.

Account pin

I’m trying to make online payment but it’s asking for an account pin I tried everything nothing works where do I reset it or find it please help me? joe

5g

You sold me a 5G plan and you are only providing LTE service

Resolved! Rewards!!

Hello so I'm just curious if used 10 points for unlimited talk, text and data in the US if my account was suspended for non payment but I still had 10 days left on my unlimited US talk and text Add on would that be suspended as well??

Need help activating US IPhone 14 pro

Hi Public Mobile Team, I recently signed up for the $40/month plan and realized I need some help with eSIM activation. I’m using an iPhone 14 Pro that was purchased in the United States, and this model is eSIM-only (no physical SIM tray). During sign...

Re: Trouble downloading eSIM

I’m having the exact same problem. It keeps saying something went wrong try again.My new phone only supports eSIM, so I tried to move from a physical SIM to an eSIM by buying an eSIM through the Public Mobile app. But the QR code is invalid, and I ca...

300 international call

Hi. I bought $15 300 international call today in order to contact Iran but it has been all unsuccessful. How can get my money back? Thank you.S

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Phone was stolen

I want to change my PM Phone plan

Unable to receive and send text

Nine days and still no resolution

Email address unknown associated with account

Please help me login to my account

eSIM not installing on new phone

Cannot install eSIM

Payment

Payment

Payment

Is Sim card not working contact support not working

eSIM

Sim card activation

eSIM

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Unable to login

Inbound porting of phone number still has number not in service error for incoming calls

Voucher

Unable to Reactivate with $15 Plan

changing carriers

Can't recieve SMS messages for SMS authentication

Help getting set up

Updating payment method

Account pin

5g

Resolved! Rewards!!

Need help activating US IPhone 14 pro

Re: Trouble downloading eSIM

300 international call

talk & text plan? I'm downgrading to Alcatel flip ...

Rewards!!

Cancel public mobile as I have joined telus

Charged twice in one month

New credit card, but can't find a way to resume se...