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Esim

My subscription is active but the eSIM failed to install.The app shows “eSIM not installed”.Please reprovision my eSIM and resend a new eSIM QR code.My port from Fido is pending.

No option to choose phone number in app during SIM order/activation?

Hi community,I just downloaded the Public Mobile app to order a SIM and subscribe to a plan. After entering my details and reaching the credit card payment/review step, there's no screen to pick a phone number—it skips straight ahead. Does the app as...

My referral code to new subscriber was declined multiple times as Invalid promo code. Please help.

Subscription is on but service on hold?

My subscription is on, but I got a different notification under the reward section. The due is tomorrow. Should I submit a ticket to fix? I don't want to lose service on holidays.( I was trying to unsubscribe to see if I could get extra discount, but...

Need puk code agent needed

I need puk code sim is locked and bot is useless. Need agent to help me

US roaming

Hello,I am requesting support regarding my US Roaming 5GB Data add‑on, which has not worked at all since activation. The add‑on still shows 0.00 GB used, while my $35 base plan data is being consumed instead.I have followed every recommended troubles...

Regarding my phone number

I have sent a ticket regarding this btw...but I ported my phone number from Fido to Public mobile so my Fido account is cancelled, the porting went well my phone number was now on Public mobile yet yesterday I got a text saying the phone number I por...

can-mex-us plan and now no mobile data.

I just switched 2 days ago to the 30g can-mex-us plan and now I cant access mobile data. Ive reinserted the sim, tried airplane mode,  and nothing seems to work. All my settings are the same. I see in the forums someone else had an issue like this to...

Physical sim

Physical sim is not available in my location as it is a remote location and I do not have a device for eSim. From amazon I will receive on Jan 07, 2026 if I place the order today. But by that time the boxing day sale of subscription will be over of P...

Access to old phone number

I was out of the country for 7 months and lost scares to my main phone number and I need it back, I was not warned by public mobile that I would loose the number if I didn’t log into my scout for six months, I have an Acount and my physical SIM card ...

No phone service

I changed over from Telus to Public Mobile at 2 pm via esim.  I have no talk or text yet

Do I need the app

Hello. Do i need to use the app if I have a physical sim card to activate my service that i purchased? I cannot install the app on my phone.

Lost phone

How to cancel service on a lost phone

Account Activation

I ported from Rogers to Public this morning. Everything was successful but I am not getting any network. My phone is asking for a QR code but I am also not able to get the QR code because it is asking for a verification code which is sent to my numbe...

Can’t get the verification code from SMS

Hi , I can’t get the verification code from SMS. Can you help me to change the way to get the code by email?  Thank you. 

Unregistered sim

Just wondering my phone is not working  edited by computergeek541:  changed category (discussion isn't related to Community)

Visa Credit Card gives "! Sorry, We're not able to process this request at this time."

I'm new and trying to subscribe using a TD business travel visa credit card but I keep getting the error "! Sorry, We're not able to process this request at this time. Please try again later."I've called confirmed that it works with other stores and ...

My QR code appears to have expired while setting up new phone

Help !I was in the process of setting up a new phone, went thru the motions of purchasing a new e-sim then I had a network failure.  Once the network was restored, I tried to scan the QR code to continue setting up the e-sim but my new phone says "In...

retrieving sms and mms

I would like to find out if I can get my SMS and MMS any other way while my phone is shut off.I will go to the US for a week or two without my phone on me. Phone will be shut off and in Canada.I will not get the roaming plan. I am not such a popular ...

Switching plans and keeping $5 monthly credit

Hi everyone,I recently subscribed to the $40 / 70GB plan and I also received a $5 monthly credit for 24 months. I’m now seeing a new $40/100GB plan available.If I switch from my current plan to the new $40/100GB plan, will I lose my $5 monthly credit...

Receiving SMS or phone calls outside of North America

Hi,I am traveling outside Canada at the moment. I have a line with Public Mobile, i was wondering if its possible to receive SMS when you are lets say in Dubai? If yes, how can change the settings? Thanks

Can I get an add on to be able to receive text messages in Hong Kong on my Canadian phone number

What is procedure to change ownership of the account ?

Hello Sir,I wanted to know - is it possible to change ownership of the public mobile account ?I have 2 phone numbers on my name and my wife uses one of the numbers. Is it possible to change ownership to her name ?If yes, what is the procedure ? How l...

I need help

My previous phone had an eSIM. And i do not have access to any other device to help me out. So I purchased a physical card. To no avail. Someone please help. It’s Christmas and I will not be able to speak to some of my family.

Physical sim

Can I buy a physical sim online and delivered to my address

Change plan

I have a 2nd generation SE phone with 64 GB capacity. I don’t believe this series of phone will support a plan with 5G. Thoughts?