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stoolen phone i want to recover my phone number

hello, my phone was stolen. i want to recover my phone number as soon as possible.  

Dominican Republic

I bought a LD International call add on.  Why can't I call the Dominican Republic?

Data not working

Hi, my data stopped working a few days ago. I’ve tried restarting etc and nothing works.please help! 

Incoming Calls Not Working After Number Transfer

Hello,I recently completed a number transfer to Public Mobile. The transfer appears to be successful, as I can make outgoing calls and send/receive SMS without any issues.However, incoming calls are not working. When someone tries to call me, they ar...

Transfer number issues

Eight days ago I have transferred my number, i thought successfully from Rogers to Public Mobile. Only to notice today that I am not receiving calls nor texts. I am only making the calls and sending texts & have 5G.I've also transferred 2 other numbe...

log in issue

Hello,I hope you are doing well.I have multiple accounts with Public Mobile, and I am currently having trouble accessing one of them. Even though I am using the correct email address and password, I am unable to log in.Account details:Phone Number: #...

Can’t or receive texts

Hi good afternoon I have two days now with the problem of receiving and sending texts can someone please please help me thanks 

nor recieving what I Paying for

Why am I not getting 75GB on service Shows only 2GB

eSIM transfer

I put eSIM on one cell phone now I removed it from that cell phone now want to put that eSIM on other cell phone how to do it

My phone number

Hello,I have been trying to transfer my phone number from Chatr to Public Mobile, but I don’t think it goes well. I was wondering what it is happening, and how I can solve this problem. Could you please give me some information to help me out?Thank y...

how to get my number back? thanks.

I went back to my country for a few months and my number got cancelled probably due to the payment issue.What should I do now? Is there a number I can call?Thank you.

Add-ons

Hi there, does anyone know how I can see what add-ons I have on my account? I know I used to have UK Long Distance minutes but unsure where to find this information, or whether it expires. Any help appreciated.

Data connection

Help! I have an active subscription, but my phone won’t connect to the network. I tried my wife’s SIM card and it still didn’t work, so I don’t think it’s the SIM card I have reset setting multiple times. No luck

Loss of Service and Can't pay

I lost service yesterday. Getting logged into my account was a struggle. Finally got logged in today and it is showing my subscription is on hold due to payment being due. I have auto payment set up, my payment information is current and correnct. Th...

subscription ended?

I am supposed to be subscribed for 2 years, which began this January.  I received an email stating that it has ended.  If I were to subscribed again, it is not at the promo price that I had originally signed up for.

Number transfer request

Refund

i purchased an esim, they told me my information was incorrect but they still went along with the payment and took my money but i was unable to use my service fully, i spent hours trying to find someone to talk to for them to just tell me to go onlin...

Switching To Koodo Prepaid

Hello Public Mobile Customer Care Executives!I want to switch to Koodo Prepaid Yearly Plan.I may be wrong but I think Public mobile and Koodo are managed by the same parent company. If it is so, is it possible to switch without buying a Koodo SIM?If ...

upgraded subscription your phone is not activated on network

Recently changed subscription and could no longer receive phone calls nor text it says your phone is not activated in he network. Please call client care. 

Porting my number from tellus

There was an error that showed during subscription.I got the text from Tellus asking if I authorize the transfer i said yes. idk what happens now. 

3g 30 day usage charge

I recently (mid June) renewed my plan, and for some reason, I see a 3g, 30-day usage charge on my account.  My plan was upgraded to LTE at that time and did not have any access to data from mid-May to mid-June.Please get this charge rescinded  

Sim locked

How to get PUK code

phone is disconnected

iv been try for several hours to apply mynew credit card  # i can't seem to do it. this on line phone service sucks 

SIM Card

I brought 4 Sim Card Did not receive any?I previously buy 3 sim before, I receive it no problem? So whats the proble, i submit 4 tickets, i did not here back? So, I wasted my money???

Esim

My eSIM is not recognized on my phone for send/receive  

RCS disabled by carrier as per Google Messages App

Can RCS be enabled for my account please?

Change phone number

I would like to change my phone number to my husband’s current phone number. He is with a different provider, Koodo and not with Public Mobile.  How can I transfer his existing phone number to my Public Mobile account?  

PMDATA10 Not Applied but Card Charged