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Hi there. I live in Toronto but when I use my data through Public mobile it shows that my location is in quebec? I have my location turned on so wondering why this is happening?I had an on line order canceled from a seller because I asked item to be ...
Can anyone recommend a plan if I'm going to hotspot instead of using my wi-fi? I watch a couple movies a week, YouTube videos and general browsing on social media platforms. My home internet Wi-Fi bill went up and I'm thinking it's better if I just u...
I shared a friend referral to a friend who wants to set up a new Public Mobile account. Now using an iPhone with physical SIM card but can accommodate as well an eSIM. Wants to port her current mobile # from a provider. Needs to know the the steps to...
I just subscribed to Public Mobile $34 Can- US plan. After downloading the app, the pre-activation failed and asking to contact support agent. I cannot get agent online. Chat ends just like that. Please help me what should I do?
I purchased an esim and my phone isn't compatible. I can't request a refund because I'm stuck on the activation step and I can't access anything else on my account.
Incredibly frustrated with Public Mobile.Ported my number yesterday and can't receive or send any texts. Can't even get into my bank account because I need the text to log in!SIgned up for the US-CANADA plan (50GB) as a Quebec customer, and didn't ge...
My account says locked too many signin attempts. Try again in 1 hr. Every time I go back after waiting for much longer than an hour it still won’t allow me to sign in.
I’ve been having issues trying to purchase a plan for days now. It happens across multiple devices, different networks, different browsers, and even tried different email addresses. Every time I proceed with attempting to purchase a plan either by l...
Hi I ported my number over to Public Mobile earlier today. It seems the number ported over correctly I’m able to make and receive calls and cellular data is working but the network bars on top right hand corner of the phone (iPhone 13 pro) are not th...
Was switched to points over a week ago - and yes I did receive the 5 point gift and just yesterday also a 2 point helping others reward. However my referrals and other $ dollar rewards that did show would be applied on my next renewal on around May 2...
Hello,I am a current Public Mobile user but interested in 3GB for $21 plan that is available for new activations.In this case, should I change the carrier once and come back to Public Mobile again?or is there a way I can get $21/month plan without ch...
I have been overcharged on my last payment yesterday, with my refers and other credit I should of only been charged 19 dollars like usual, I was charged the full 40 dollars, why??
I never had the VoWifi toggle visible with public mobile. It was just not there. Last week, suddenly, a VoWifi toggle appeared in my phone settings, it was even turned on by default. It didn't do anything VoWifi related, but it was there. Are they up...
I am planning to change subscriptions when my monthly renewal comes up. The initial page says something like "Save even more with a 90-day subscription." I'd like to do that but the option is not provided when I go to confirm and provide my payment i...
Hi all, relatively new to PM (this is my third month I believe). I'm pretty sure I got an email when I was charged last month, but I just noticed the charge on my credit card this time from a few days ago... Definitely didn't get an email, I'll be si...
Hi there,I am attempting to port out of Public Mobile but can't receive SMS texts. I was advised by my original carrier that my phone number is now listed under Telus, and it is possible to manually port me out. Please send me a call-confirm so that ...
Hi, any Public Mobile Agent:I need a public mobile agent/ customer support agent to contact me ASAP about my issues. I have tried everything i can to contact an agent, but this service provider or their website is too complicated, up to now, my issue...
I could not send/receive text messages after porting to PM, so I tried deleting and adding my eSIM again. I cannot access my account because I need a 2FA for the number which is tied to my eSIM. So now, I am locked out of my account and have no servi...
Is there no way to get access to these plans without leaving and re joining?I don't get it. I'm on 24$ 4g plan, there's a $23 10gb plan but I can't change without leaving. I thought public mobile didn't restrict access to any plans for new activation...
i bought 4 vouchers and pay in full...3 vouchers worked and the 4 voucher said try again later? there is a problem with my voucher, can I call someone to give them my voucher number? or do I have to go back to the store I bought the voucher...i said...
Does the new $29 40GB 4G plan have the 90 day subscription option? My current $29 20GB 4G plan has that option and I wouldn't want to switch if it didn't have it.
When the points reward program was originally launched there were loyalty points given. Why are we only receiving the $5 welcome bonus?If the program was discontinued the least that could be done is to offer the loyalty bonus. The bonus data is no u...