Setting up new client

[CdnSk8r]

• I shared a friend referral to a friend who wants to set up a new Public Mobile account. Now using an iPhone with physical SIM card but can accommodate as well an eSIM. Wants to port her current mobile # from a provider. 
  
  

Needs to know the the steps to a flawless new account set up. E.g., start process on a computer or use phone app; how to still receive authorization by txt for porting current telephone # prior to process of either a physical SIM card or an eSIM. 

[Dunkman]

@CdnSk8r 

Start off with the knowledge articles that have been provided.  

I would just download the PM app on the phone and directly activate on the App.  If you start on the website, you still need to download the app to finish off activation anyways.  

Keep her original carrier SIM card in the phone until you receive the port confirmation text. 

For port, I would recommend using original carrier account number, account holder name and phone number.  Avoid IME if possible since incorrect IME leads often to port failures. 

[Paul215]

Hi @CdnSk8r 

Did you look at those help articles:

https://www.publicmobile.ca/en/qc/get-help/articles/subscribing

https://www.publicmobile.ca/en/qc/get-help/articles/transfer-your-number

[fixin1]

@CdnSk8r - Use the app, also you will need another email address.

Also use Account number instead of IMEI.

Also keep the old providers SIM card inserted and disabling Public Mobile eSIM / SIM until your old providers sim has No Service / SOS Only / Emergency Calls Only.

And if SMS 2FA / any SMS sending / receiving doesn't work, please contact CS_Agent:

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