Community

Dropped calls

It seems to be getting worse; Calls are getting dropped / disconnected every 8 min or so. I’m using an iPhone 11 Pro and live in ESqUIMALT, BC I checked a service map and the tower density looks a bit thin compared to my surrounding areas (Victoria a...

phone number

my phone number seams to be "stuck" somewhere between Bell and Public Mobile Bell says they don't have it and it's not working on PM?

Number transfer issue

Hello, I recently became a member, i was with Fido and processed transfer number solution. my number was not transfered please help me. 

US Roaming NEVER Working???

I’ve tried everything to get my roaming to work. Rebooted my phone, checked all of the settings. I just don’t get how they can charge you and leave you stranded in another country.

SIM Card Locked

Hi my name's Jason Ahmak and my SIM card has been locked and can't get it to unlocked..The phone number you can contact me with is..###-###-#### or with my e-mail ***@*** 

Question / possible suggestion

Is it best to delete your images that PM saves ? I ask because I recently could no longer upload images baffled by this I cleared cache cookies on browser and tried incognito private mode to no avail I just couldn’t upload anymore . then after poking...

Subscription

How do I cancel my subscription?

Lost data

Hello,I had 240GB of bonus data to my account as of March 18th to be used in 150 days; but why this is gone.  Thanks,

Usage history download is broken again

The usage history download was fixed a while ago, but now it has stopped working.When I click "download", nothing happens anymore.The payment history download works fine.

Overcharged

I am been overcharged for automatic top-up on my account since February. Please, how do I stop this because I cannot see this under my subscription details. If I donot get this sorted I would have to leave public mobile and go to another service prov...

Login

Changed my email since I signed  up with pm, had a stroke and cannot remember  any login info. To update my expired cc. I have been using vouchers,  but now I got a message to login to my account and set up a new cc, but I cannot login! What are my o...

New points system question please

Hello, I currently have the following rewards. Pre authorized payments $2.00Loyalty pays $4.00Refer a friend $28.00Total monthly credit of $34.00I currently have the  $34.00 month plan.I also have several hundred dollars in credit in my account. Goin...

Out of Minutes on an Unlimited Plan??

I can't make Canada wide calls because Public Mobile says I'm out of minutes despite me being on an unlimited Canada wide plan?Local calls work fine.I've tried all the other things such as removing my sim, restarting my phone, putting a 1 in front of...

Port incomplete

Hello, I ported from Rogers to PM this morning, I can see number is gone from MyRogers app, signal lost as well. Now I can see signal, able to set voicemail etc on PM but not receiving any texts or calls. Kindly help me out it's been 2 hours since I ...

Switching to a new iPhone

Can I get some assistance with switching from my iPhone 11 to a iPhone 14 pro max. How do I sign everything I have on my 11 to my 14. 

[Under Investigation] Ongoing Issue: Text Message Issues for Recently Ported Numbers

Hello Community, We want to address a current issue some of our customers are experiencing. After porting their phone numbers to Public Mobile, a few customers have reported not receiving text messages. We are actively investigating this issue and wo...

error porting a number

At the end of the activation the app told me that something did not go right. Payment was made and porting was submitted. This was 2 days ago. should I s

no service

Hi,I'm a new customer and I don't have cellphone service. I try to connect to my account and I get a forbidden a1 message.Can someone help me? Thanks

Not able to send/receive sms

I just switched to Public Mobile. I successfully transferred my number from my old service provider and am now able to make/receive calls, but texting is not working. I am not receiving texts and when I go to send one, it won't go through and I get a...

https://github.com/enci-bedjowatchfree

Text messages

I’ve switched to PM about two weeks ago. For the most part it’s worked, but my group messages haven’t worked. Now today I’m not getting any text messages. I have an iPhone 8 so it is older. I’ve checked everywhere I can think of, in settings. I can’t...

Can't modify account / Can't submit ticket / No service

Requested to have my number ported yesterday. I have no service on my current cell phone. I've paid the fees to PM. I can't access my account to modify it. Trying to submit a ticket I get the "forbidden A1" error, and there's no service on my phone. 

Cannot make calls

For some reason I cannot receive or make phone calls.Could you help with this please