Community

new phone activation

How do I activate a new phone within my existing account and keep the same number? what is the procedure?

recent port from koodo - no service on esim

Hello everyone,I recently ported a number for koodo. Went through the esim set up.My old account has been deactivated and the old sim removed.Restarted my phone and still no cell service or data.Any ideas? I'm on a samsung s22Thank you for your time ...

I have been double charged for two different subscriptions

I logged in to renew my subscription and decided to go with a lower plan. I had $7 in my account already. I topped up the money in my account before I decided to change plans, And then I selected the $29 a month plan and confirmed my purchase . But n...

Texts and calls

My texts and incoming calls don’t work. My iMessages don’t work either 

Mobile Klinik Credits

Can we redeem more than $130 in credits at Mobile Klinik?

Plans and pricing

How come my only options are high gbs and high pricing. Where's the low gbs and low pricing. I'm looking for $15 for 4 gbs a month. As of this morning the $25 for 20gbs was removed and the only options showing is $40 for 50gbs. We don't need excess a...

Are we able to use public Mobil in the states?

My current plan is $34.99 —— 50G US/Canada roaming. Does it mean I will have access to data when I’m in US ? and how about phone call?

My old plan had change

i had an old plan, Pay every 3 months, April 12-July 11,2024, if I change to a new plan will my funds transfer over to new plan? please advice ,   

porting failed and number changed

I tried to port my number from another operator. It failed.In the meantime, in public mobile phone app I tried getting a temporary number, so I clicked on change number.and even after that, the esim in my phone doesn't get service.Now I'm worried if ...

Credit on previous public mobile sim

I had a credit on my public mobile account previously, and I'm wondering why it didn't carry over when I activated my new sim?

Need to port out of Public Mobile but can't receive SMS texts

Hi there,I am attempting to port out of Public Mobile but can't receive SMS texts. I was advised by my original carrier that my phone number is now listed under Telus, and it is possible to manually port me out. Please send me a call-confirm so that ...

Does Public Mobile has EXT network with Rogers / Bell?

Just asking in case of a rare occurrence of an outage and I would need to connect up to a rogers tower.This is also what I see in my phone settings when I disable Automatic:I know that the PLMN code network is Xplore as there is towers nearby:I am ju...

15 day US 3GB add-on not tallying data

I recently added the 3GB US add-on and enabled roaming. I have been able to roam in the states as expected, but when I check data usage on my profile I see no change.Should I see it get updated? Will I end up having to add more later? Am I just using...

Can’t login after porting number

Every time I try to log in to my account it sends the 2fa to the previous number before I ported my number and now I can’t login to contact support. What do I do?

promo addon expiry date

Not sure when and how I get this 2GB Data Bonus, it is not in the "Add-Ons Usage" tab but in it's own "Promotions Usage" tab. It also says "Promo Cycle: 1/1"Question: is this one time or recurring Data Bonus? Does it expire? 

new points system, how come I canot see my referal, only saw 5 points welcome.

was forced to move to new points, but when I logged into the referal and reward, all old info waa not there. very confusing ...

Why is public mobile community marking my new post as spam?

I just made a post called "Should I change plan from unlimited to usa and canada plan or go with the addon" as soon as i posted it, it sa said up the top 'Marked as spam. If you believe this is an error, submit an abuse report."And then it never show...

Should I change plan from unlimited to USA and Canada plan or get addon?

I currently pay $34 for the 5G for Canada only plan but it has "unlimited data at reduced speed"50 GB Data at 5G Speed¹5G Speed up to 250mbps and unlimited data at reduced speed²Unlimited Canada-wide minutes and messaging plus unlimited international...

Text

service and payment

Second voucher that I just bought... still not working. The message says to contact Public Mobile. I contact public mobile and they say they can't do anything; they can't redeem a voucher that has already been used...Somebody ought better do somethin...

nouvelle offre valide avant le 6 mai 2024