Community

Accidentally Buy A Plan

Hi I’m currently with another carrier so I want to finish this month first then move to PM, but I’m already purchased the plan, will it be there after a month or if I don’t use it, they will cancel it? I haven’t activated yet. 

Locked out of account

My son's phone was stolen. I was trying to login to his public mobile account and got locked out. It's been 24 hours and still cannot get access to his account. Is there a moderator that can unlock his account? I was able to change the password but s...

Not receiving some incoming calls or voicemails

I have discovered that my phone is not receiving some incoming calls or voicemails. Some calls and voicemails get through just fine. But someone said they tried to call me for a month but my voicemail was full - however my voicemail was completely em...

Does it count as a new activation if you've been with Public Mobile before?

Some plans—namely the $21/month plan—are only available for new activations. If you used to be a Public Mobile subscriber, does it still count as a new activation? Is there some minimum length of time you have to be away from Public Mobile for it to ...

I Can`t login to my account

I have subscribed to 5G Canada US plan. I was able to create an account and I was able to login at the first time. The esim was installed successfully and my phone number was ported from Koodo successfully. I'm able to use Data using public mobile es...

CANT SEND TEXT/MMS BETWEEN IPHONE/ANDROID? THIS IS THE FIX!!

Dear fellow public mobile users Iowa stuck for weeks on end not being able to text or MMS between my phone which is an Android armor 21 series ulefone And any other device that was in iPhone. I tried all the fixes on here over and over and after nigh...

Give back points

On April 11th, I received 2 give back points for my participation in the community for the previous billing cycle. For the new cycle I have participated even more in the community but I didn't receive any give back points. Does anyone know if we get ...

Can't change credit card. Says request failed try again later.

When trying to change my credit card payment info, it errors out saying the request failed and to try again later.This has been happening for multiple days now.

Unable to send or receive texts

Hello,I recently switched from Roger’s to Public Mobile around 4 days back and I am unable to send or receive messages. I’ve tried restarting my phone and turning the airplane mode on/off. How do I go about this?

Account, locked

My account was locked. I do not have access to it now. My credit has been charged more than the amount that I used to pay regularly 

Inability to access my account.

Whilst trying to access my account i came accross the satetment.... we have encountered a system error with Code XXX  Try again.  I tried several time s but the seame message kept on showing.  How can that be eradicated so i can access my account ple...

Raising a ticket is like pulling your hair out

No special link. Ticket option is not clear and I have with PM for so long. Finally found ticket page from somebody's link and after filling up all the fields, it shows error on the top. cleared cache and again it is stil the same

Number transfer issue - incorrect ESN/MEID

Hi,I'm trying to port my number from Fido (SIM) to PM (eSIM) and I get the famous message of "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you...

Refer a friend removed when the points system change

When public mobile updated their reward system I lost the people that I referred and got money off my bill each month. is there anyway to get them back ?

SMS/MMS not working after port-in

SMS/MMS not working after port-inData(LTE) and voice transmit and receive is okay, only SMS/MMS is not working.Understand they need to provision this on a case-by-case basis if issues arise

Wondering if I can get a refund

Bout a data plan for the wrong country wondering if there is a refund process?

Unable to receive text messages.

I recently performed a number transfer to a new Public Mobile eSIM service, but ever since then while I have access to calls and cellular data, I am completely unable to receive any text messages from my phone number. For some reason iMessage is now ...

Subscription not activating

When subscribing, i got to "step 6 of 6: activate" and it just says subscription not activated. It then tells me to contact customer support. When i press subscribing from it's list of issues, it tells me to log in. When i try to log in, i enter my e...

SMS IS STILL NOT WORKING AFTER SUBMITTING THE TICKET OVER 48 HOURS. FRUSTRATED.

It has been48 hours since I submitted my ticket, yet my SMS is still not working. This is beyond frustrating. I rely on it for my online banking. What kind of service is this? Regretting my switch to PM...

Change in Plan

I would like to go back to my previous plan.  I understood from the email I received that they were just offering bonus GB for a couple of months.  I previously had 2.0 Gb with the extra .5 gb which was sufficient for my needs.  I did not wish to cha...

Esim

Hi,I purchased and Esim card and it didn’t say it was incompatible. Now once purchased it says it is. How do I now get a refund or order a SIM card?

I need Public Mobile to send my old provider a portal request for transfer.

I have already called my previous provider and they said that they need my new provider to send them a request. How do I do this? More than 7 hrs, phone has not transferred yet.

Need to transfer a Koodo prepaid number to Public

Need to transfer a Koodo prepaid number to Public

Account number

Where can I find my full account number?

Public Points

When will I be atomically switched to Public Points because i am still in the old Rewards program

Can’t receive text

I can’t send and receive text messages 

My account was put on hold 5 days ago! My payment was taken out of my credi card, I have a ticket #,