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Hi, I get autopay, loyalty and refer a friend reward each month. This month I did not get the credit, why could that be? How can I activate the credit?
my samsung galaxy s 6 has stopped sending long text messages and pictures. It will only send very short texts. Is this a phone problem or is this a data problem with public mobile? What can I do to fix this? Thank you ~ Judy Flintoff
Hi, I have cancelled my number transfer request from Public Mobile to other service provider, but now unable to see my account details online to setup monthly payment pre-authorization. Please advise..
Hello,I switched to public mobile a couple of days ago via an eSIM. Everything went perfectly except I get a message failure when I try to text someone who has an android phone. I’m obviously using an iPhone. Can anyone help?
I just switched my parents over to Public; but ran into issues with one of their phones. The SIM he received is showing as not registered on the network; and he isn’t able to connect to Public. We did the number transfer with his old SIM Card (Telus)...
Hi allso i came from virgin mobilei typed yes for transffering over to Publicafter a day i went to buy the sim card and put it in. Didnt work. Agent said they refreshed the system and everything. I just put the old virgin sim card back in. Still no t...
Hello, I now have a 25$ plan good in Canada. I am going to the US for a few days. If I change to the 34$ plan which includes 50GB Canada/US, will I be able to change back to my 25$ plan when I come back ?Thank you.
Hi,I am thinking of downgrading to the 15$ call unlimited + no data plan for few months. I have many data ons accumulated, most of them gifts and rewards of the past. Also, I have a huge data add-on given by Public Mobile during the transition to the...
It been 2 weeks I tried to Port a number from Fongo to Public Mobile and it not working. I need a number as I can't text or call and this is taking to long. Can we cancel porting and put a number on my account. I even tried to change my number as it ...
My activation is locked I recently got my phone to unlock by bell over the air this is what it says it says this "SIM not supported. The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activ...
Hello.First off.. I'd like to say for over 5 years... and 4 (currently active) accounts and I've had nothing but good things to say about Public Mobile.Until now.Your new "rewards" program that I was forced into is not much of a "reward" I lost...
HelloI am unable to change my 30 day plan to a 90 day plan to take advantage of the recent promo I saw somewhere. I want to keep the same plan $34 CAD/US plan but hoping to save a bit more with a 90 day plan.
Hey there, I did a port out from my old carrier to PM yesterday on an eSIM. I created the account but unfortunately when I try to login using either the web portal or the app, I get "Forbidden A1" message or I am stuck at login loop. Also, outgoing c...
I just moved to a new phone and my phone number did not move to the new phone. It said unable to transfer phone and to contact Public Mobility. Anyone experience this and is there a fix instead of waiting for Customer service?Help
After porting my number over I was having issues with texts. Which are now working, but my IMessage is not working under my phone number and I contacted Apple and they said it’s a Public Mobile issue. I’ve tried resetting settings, removing SIM card,...
Been with PM for a year. Three phones, three monthly plans, all billed to same credit card once a month. Each month I get three charges for the three plans; all good. But for May my card was charged four times (not three). I cannot seem to find a wa...
I just received my Sim and have ported my number. I'm trying to login and I don't get codes or they do not work. My phone will not work. Can someone please help me. I do not have a landline and need my phone working.
Hi, I was having trouble login into my account that I believe has a sim card attached to it. I am unsure of what the username and the password is for login but I think the following 3 accounts are associated with the SIM # of which I will provide. I...
Hi there, I just switched to the 50GB 5G plan that states it includes unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging. Does this mean calls to the US are included in the subscription or that...
The support articles on the Public website have been of no help. Also the options that are in the community are not available on my phone (greyed out) for changing the APN. I'm on an Apple SE original so older but still functioning well for everythin...
I only have i phone 8 to start with PM plan for now, but I am thinking to buy i phone 13 soon.how I should prepare SIM card ? one SIM cargo can cover both ?
hi I usually paid about 18 $ plus Tax because there are some rewards but from May bill does not applied .---------------------------------------------- this is Previous bill -------------13:27 PMReward - Refer-a-Friend ($1 per active friend)$1.00Ava...
Hi,I've gone through setting up an account, and have activated my plan & have an eSIM setup and my number successfully ported in. There were some issues with SMS that was resolved a day after activation.My current issue is that I'm not able to manage...