Failed to port number day 4..

[xiaoyen]

Hi all

so i came from virgin mobile

i typed yes for transffering over to Public

after a day i went to buy the sim card and put it in. Didnt work. Agent said they refreshed the system and everything. I just put the old virgin sim card back in. Still no text from them or anything. 

i am stuck and really dont know what to do. 

[Phil_Adelphus]

@xiaoyen   When you put the PM sim in the phone did you restart the phone?  The number may show as not eligible to port because it has already ported.  I would contact Public Mobile customer service again.

[xiaoyen]

Pm app was registered and everything

when i go to transfer number it says number not eligible to port

About to give up

[hairbag1]

@xiaoyen 

did you....download free PM app to initiate your new PM account ?

did you....keep your old account with virgin ACTIVE and in good standing ?

did you... leave old sim in cell until you rec'd message re: port to which you must reply YES within 90 mins ?

added some reading...

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number