Public Mobile Community

How do I activate my sim card I already subscribed and then realized esim isn't compatible with my .

Can't send PM due to limit?

Talking to a CS rep to activate my line with Public Mobile and the error i get is"You have reached the limit for number of private messages that you can send for now. Please try again later."For a completely online based business model this has to be...

Rewards vs Points

Hello everyone, now that all public mobile customers are being forced to move to points we are loosing our rewards for loyalty, pre-paying and so on. My bill has gone up almost 10/month and I have to accumulate points to to get a discount on my bill ...

Unlimited Talk/Text $15 Public Mobile vs Unlimited Talk/Text $100 Telus

When I try getting people to sign up with Public Mobile, even if it's just the $15 plan, Telus goes and does this. Time for Public Mobile to offer this plan. Question is, why would anyone in their right mind want to join Public Mobile, Telus's 3rd ti...

Resolved! Lost the 240 gb gift when changing plan

Hello,I changed my plan to a lower cost one since I received 240 gb for 150 days to be able to use that bonus for that period, with the intention of switching back to a data heavy plan later. However, my plan changed yesterday and today I had no data...

PUK unlock sim code

I need a PUK code to unlock my sim card. It was accidently locked while trying to insert it into a new phone, which was locked itself. I need help asap. I'm expecting a call for a medical appointment and I can't receive any because my old phone is br...

Public Points

Let me understand this , I no longer get 10 dollars off my bill a month for loyalty auto pay and friend referral I get 7 points ??? I should have at least enough points each and every month to get 10 dollars off my bill ??? Who freaking thinks this i...

How can I set up my phone to use my monthly allotment first then my add-ons?

Thank you so much!

My bill jump up a lot!

Both my wife and l have been subscribers for many years and signed a few people up. We enjoyed our discounts and now they are all gone. We are paying a lot more!

Resolved! account login

has anyone having any problems logging into your account, I get the same error. I can log into my wife's account but not mine thanks for your help

Can't finish new activation

I started new activation and accidentally deleted the eSim (thought it was for the old plan), and now need a new eSim to continue activation

Resolved! All rewards gone

All my rewards disappeared from the account after switching plans from 1GB for $24 to 20 GB for $25 with 90 day subscription Referral bonus, auto pay bonus, anniversary bonusCould you please advise?

Incoming and outgoing text messages

I just switched my phone from Bell to Public mobile using a esim. My calling works but not my texting.

$34 Can-US plan

I'd love to switch to the $34 Can-US plan. Does it come with call display, voicemail, call waiting, call forwarding and conference calling?Thank you.

Canada wide talk

Hi,Can I purchase more minutes than the 100 minutes I get with my plan? Thanks

ESIM didn’t activate

Hi. i subscribed eSIM, But It didn’t workding activate, So How Can I do? Do You send me my activate QR code?

Resolved! Payment

I can't find how to remove auto payment. I saw it before but can't find it anymore.

No Service

I've been with public mobile for a long time And 2 days ago, my phone lost service it says sos. For no reason, i'm completely paid. I've been trying to contact a customer support @CS_Agent @@es_agent. And they just keep asking me to revalidate the ac...

Resolved! Unable to Subscribe / Pay

Anybody else having issues with trying to enter a payment method?I tried three different cards, the app, different web browsers, incognito mode and made sure that my postal code matches my card info. Literally nothing is working. I just get an "error...

Resolved! How to test to see if I'm getting my 2 step verfication sms

Hi there, I had an issue where I wasn't receiving any 2 step verification codes from anyone (including Public Mobile). I opened a ticket and they said my problem should be resolved in 24 hours and to turn off/on my phone and then to check to see if I...

Ip address

Hi there. I live in Toronto but when I use my data through Public mobile it shows that my location is in quebec? I have my location turned on so wondering why this is happening?I had an on line order canceled from a seller because I asked item to be ...

Hot spotting

Can anyone recommend a plan if I'm going to hotspot instead of using my wi-fi? I watch a couple movies a week, YouTube videos and general browsing on social media platforms. My home internet Wi-Fi bill went up and I'm thinking it's better if I just u...

Lost phone and Sim card

Hi,I've lost my phone and my SIM card. I need to activate my new SIM using my old phone b.Can you help me?thanks

Resolved! Changing subscription

I have a $40 a month now but see they are offering a new $40 month for a Canada US plan . With this plan can you make calls while in the US

Setting up new client

I shared a friend referral to a friend who wants to set up a new Public Mobile account. Now using an iPhone with physical SIM card but can accommodate as well an eSIM. Wants to port her current mobile # from a provider. Needs to know the the steps to...

Pre Activation Failed

I just subscribed to Public Mobile $34 Can- US plan. After downloading the app, the pre-activation failed and asking to contact support agent. I cannot get agent online. Chat ends just like that. Please help me what should I do?

Need a new eSIM QR code

I need a new eSIM. How do I get a new one?

Uncompatible with E-sim

I purchased an esim and my phone isn't compatible. I can't request a refund because I'm stuck on the activation step and I can't access anything else on my account.

Subscription change

If I change my plan, I will be refunded for the the formal plan that just started 3 days ago?

Texting after porting

Incredibly frustrated with Public Mobile.Ported my number yesterday and can't receive or send any texts. Can't even get into my bank account because I need the text to log in!SIgned up for the US-CANADA plan (50GB) as a Quebec customer, and didn't ge...

Community

Welcome to the Community

Announcements

[Under Investigation] Ongoing Issue: Text Message Issues for Recently Ported Numbers

Latest Enhancements to your Public Mobile App Experience!

Upcoming Changes to our Old Rewards Program

Alert Ready Test on May 8

Latest Updates and Improvements to EverSafe

9-8-8 Service is Now Live in Canada

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