How can I set up my phone to use my monthly allotment first then my add-ons?

[lunagan83]

Thank you so much!

[softech]

@lunagan83 the system is setup to use your monthly allotment first before add-on.  

could be an app cache or browser cache problem , try login using a browser with Incognito mode and check usage again 

[golfball]

Are you sure it's using your add-ons? If the add-ons have carried over from a previous cycle then their usage may be higher than your plan.

[BKNS27]

@lunagan83 

That is strange. You should contact a CS_Agent to investigate by clicking on the Chat bubble and type in Submit a Ticket.

[lunagan83]

No I just checked the history and it’s using my adds on first but monthly allotment is not used at all. 

[BKNS27]

@lunagan83 

You can’t setup to use your Add-on bonus first.

It will use your monthly data then it will eatup your bonus data.