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Need to transfer a Koodo prepaid number to Public

Need to transfer a Koodo prepaid number to Public

Account number

Where can I find my full account number?

Public Points

When will I be atomically switched to Public Points because i am still in the old Rewards program

Can’t receive text

I can’t send and receive text messages 

My account was put on hold 5 days ago! My payment was taken out of my credi card, I have a ticket #,

Refund if cancel the service

Hi i has joined PM few days ago, and don’t really like quality of phone reception in my area. I want to switch back to my old provider. Is it possible to get refund for unused days of service if I transfer my number before billing cycle ends? @CS_Age...

Where are my points?

I've been saving between $5 and $6 now ($3 for loyalty, $1 for referrals, $2 for auto-payments). However since PM switched me automatically to points I'm only seeing the 5 introductory points plus my referral and the % of points for my payment. Where...

90 day legacy Auto Pay reward lost in transition to points

I reached out to @CS_Agent today about the $6 legacy Auto Pay reward, which is supposed to be issued at the end of the 90 day term. 30 day plans were always granted the $2 at renewal. I subscribed in to the plan mid-February, a few weeks before the p...

Call forwarding to Roaming Line

Hi. Three lines will be travelling to the US.  Lines #1 and #2 are Canada only.  Line #3 has Canada-US.a) Is it possible to have the calls from Lines #1 and #2 forwarded to Line #3?  Would Line #3 receive those while in the US without issue? b) Also,...

Sim card

I need to get in touch with service agent. Would someone send me a link

Duplicate charge

Two payments of 16.95 each were charged to my account on May 9.  Please review and advise

Services on hold?

My account says "Your services are on hold due to the expiration of your subscription." But there is a pending transaction on my credit card already.Also, when I go to payments it's saying the next payment is due August 11th. Can anyone help me figur...

Call routing problem with a Telus Landline phone number

Hello, I'm unable to get an incoming phone call from a Telus customer who has a landline.  When they call it does not register on my phone and after 6 rings they are sent to my voice mail where they are able to leave a message. Last week I was able t...

New user - eSIM locked myself out

I just subscribe to public mobile, I installed esim on my old phone, I thought I could transfer esim to my new phoneNow I removed the esim from my old phone thinking I could ee-scan the QR code on my new phone Now I'm completely locked out, can't get...

bill payment

how to pay my bills

Subscription Plan

It seems that my (and my wife's) plan has somehow changed. We were paying $19 + tax each per month for the past year. This last payment came off at $25 + tax each. We did not change our plan, nor were we contacted or advised in any way that there was...

subscription not activated, i am stuck

subscription not activated, i am stuckit is saying something didn't go right while activating your subscription. Click below to contact a customer support agent. (payment is already paid for a new account)

Changed subscription

Hi everyone!I've changed my subscription way before the due date ,and now I don't know if I can go back to the old one with out paying and many,and if they will refund my money for the new subscription.My subscription was due date on May 28 and I hav...

Wrong phone ringing

So... My parents both have a cell with PM, separate accounts. My father lives in a senior home and scarcely uses his. We noticied recently that whenever we try to call his cell number, it's my mother's cell that is ringing. If we use my mother's cell...

Sms not working

Hi my number is xxxxxxxxxxxxxxxxxxxxxx I just ported into public mobile and sms is not working. I massages work 

how do i change the subscription plan for my 2nd number. there is no option given to change for this

 I have 2 phone. Myself and my wife. both are under my login name but there is no option given to change the subscription plan for my wife numberi was able to change my subcription to the current new promo of $34 but it wont let me change for my wife...

International minutes

I am going to the United States at the end of May and I have some international minutes? Can these be used from US to Canada? Or US to Us 

Porting out to Freedom Mobile

Hi there,I'm trying to port out my phone to freedom mobile since yesterday.  Freedom inform me there is an error from Public Mobile and need me to contact you for the current status.  

Rewards to points loyalty transfer.

Before the switchover to the new Points system, it was stated that people who had been with Public before Jan 2024 would automatically get a point per month since they had signed up with Public. I have not received these yet. Sign up date (Nov 2019) ...

Late sim card arrival

Hi , I paid 40$ to buy a sim card and the first month fee on Feb 24! I haven’t received it yet, I asked twice from you guys regarding this issue, and nothing happened yet, I want refund please, I don’t want to wait more than this.