[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
5G to LTE To 3G?
My iPhone 17 switches from 5G to LTE to 3G during calls and returns to LTE after I hang up. I’ve selected LTE, turned off Wi-Fi and restarted the phone, but it still happens. Can I find out if it’s VoLTE is enabled and correctly provisioned on my ac...
Dispute a Transaction of November 10, 2026.
Why do you charge me $22.60 for 5 GB of bonus data Promo code ******* on November 10, 2026?This is supposed to be free. Please cancel this scam transaction and refund $22.60 back to my payment method which is with you.Thanks in advance.**** ###-###-...
Roaming data
I’m back in the USA and my data won’t work
Change SIM without Verification
I lost my public mobile sim card. I want to order a new one and then just use the self service to “change sim” however when I go to self service and press change sim, it asks for multi factor authentication via a text to my phone number. The problem ...
US Talk/ Text / Data Add-on - Data part not compatible?
Hi, I'm travelling to the US tomorrow morning, just purchased the bundled Talk/Text/5GB data plan.It's stated that my base plan may not support it and it's incompatible - is there a way to fix this before I leave?Thank you in advance!
Moto 15
Will a Moto 15 work on the public mobile network? You would think the latest release would!
Data Promo Code does not work
Posting this to let members know that the data promo code recently sent to paid subscribers does not work. Too bad Public Mobile is wasting people's time in logging into their account only to find out it does not work.
Promotional Data being used instead of data plan
I have noticed that on my data usage, the promotional data that I have received has been used first instead of my data plan? can you tell me why that is being used first instead of my regualr data plan
Existing plan
I thought that my wife and I have a plan that enables us to have talk, text and data anywhere in North America? I literally was just in Florida for one week and had data while driving to Florida but had issues texting friends and family even with us...
Incoming calls not connecting properly after porting from Koodo
Hi everyone,I’m having an issue with incoming calls on my Public Mobile line.When people try to call me, the connection is very inconsistent. Out of about 10 calls:- Around 7 don’t connect at all- 1 connect normally- 2 go straight to voicemailOutgoin...
.. is there no roaming plans for mexico
Can you choose the network or does it just default to one of them?
Public Mobile app
Why am I having difficulty downloading the app? I get this message. This Google account is not yet associated with a device. Please access the Play Store app on your device before installing apps
Resolved! New Promo code for 5GB Data not working?
Hi,I added the new promo code for the 5 GB data /month Bonus, following the instructions. How do I see if it has been successfully added or not? I cannot see it on my Subscriptions or Overview tabs.Thanks
Ported 2 days ago – unable to receive incoming calls or texts
I cannot log into my account to open a support ticket because I am not receiving text messages for 2FA. Even when I select the option to receive the verification code by email, the system still requires a second code via text message after I enter th...
How can I contact customer support agent?
Can anyone please tell me how I can contact customer support agent? I am not able to send message to CS_Agent.
Cellular data stopped while roaming in US
My 35GB plan cellar data has failed since I arrived in US from Canada a few days ago. I have no ability to communicate when I don’t have wifi and require cellular data, per my plan. I am not past my maximum usage and my account is in good standing,...
Resolved! Double taxed when purchasing Voucher
Hello, When topping up my account using a voucher I am taxed by the retailer when the voucher is purchased. In my Public Mobile account taxes are also applied when calculating the balance due. GST & PST have already been collected by the vendor. How ...
Can't sign in
I think I'm done with this. I can't sign in it's been 55 minutes now. I know it's just a i there's no actual person to talk to. I can't submit a ticket I can't get signed in oh I've done it all don't even go there I've done everything. I am serious h...
35 GB data usage plan in USA
Helloi have a $35 USA roaming 75 gb plan that can be used in Canada, USA and Mexico. Unfortunately my data stopped after a while and now constantly getting messages from public mobile for roaming add on while travelling in the USA. It was working fin...
US Data roaming
I couldn’t get a data, talk, text US roaming plan to work after toggling roaming on etc. Web pages and map apps wouldn’t come in - spinning only. On iPhone SE went to Cellular and under SIMS , Primary, Voice and Data I changed from 5G auto to LTE. ...
Promo failure
Public Mobile: Data on us! We've added 5GB of bonus Canada-wide data per month for the next 16 months on your current plan. Log in to My Account, go to the Subscriptions & Add-ons tab, and enter promo code **** under 'New Promotional Code' to claim y...
Resolved! Bonus Data keeps dropping off
Anyone knows how to contact PM CSR? Back in May 2026 when PM offer PMDATA10, it was added to my acct. In Aug, it was dropped off and I contacted CSR then and got it fix. Again in 3 months, it disappear off my acct again. Anyone have the same issue or...
QR CODE for new phone
Where can I find my QR code? Ai I can transfer my number to a new phone.
3rd $22.60 unrecognizable charge. Again.
Again, we have a third charge but we only have 2 phones on the plan. $40.68 + $39.55.Please reverse the November 3rd charge of $22.60. Please reply direct to my email once this has been finalized.
credit card
The site will not let me enter credit card information to complete sign up
Going from IPhone to android phone
I have a public mobile plan with my iPhone. I am changing to an android phone and want to keep my same account and phone number. How do I do this?
Promo code
Can you please add my promo to my account? Public Mobile: Data on us! We've added 5GB of bonus Canada-wide data per month for the next 16 months on your current plan.Log in to My Account, go to the Subscriptions & Add-ons tab, and enter promo code PM...
accepted telus offer in-app, received 'unregistered esim' and immediate account disabled on public
I needed more data than the $35/50gb plan i had with public, so i accepted an offer from telus in the app, completed all the verification etc to setup telus account, received a screen that said i was being charged, two emails from telus saying welcom...
