[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can't change plans
Hi all! So I'm trying to change plans from a 30 day plan with add-ons to a bare-bones $10-a-month plan just to keep my phone number going while I'm out of country (also I do know the $25/3 mo plan is more economical). My account has finished the last...
Resolved! Pixel on Oreo tries to send Int'l SMS every restart - thoughts?
Alright folks, This is a weird one. Ever since I upgrade to Android Oreo, my Google Pixel tries to send out int'l SMS everytime I restart the phone. I only know this because I'm on an older plan that has Canada-wide SMS, so I get a bunch of messages ...
Resolved! Province-Wide calling
Hey guys, I know this topic has been discussed over and over... and I thought I totally understood how province-wide calling worked. So here's the scenario. My dad and I are both with Public Mobile, and both live in Calgary. We both have a province-w...
Resolved! Add-on purchase gone wrong
I recently was attempting to purchase a US add-on and the process seemed a bit convoluted.What i didn't realise was that my account was topped up to my plans full $120 amount. Then the add-on was subtracted off my new balance. With this new large b...
Resolved! Cannot text without a data plan (iPhone)?
I can only send and receive texts while on my home WiFi. I do not have a data plan, so I know iMessages won’t work, but regular SMS should, shouldn’t they? From everything I’ve read here and on Apple’s forums, you don’t need a data plan to send/rec...
Added funds to account but can't apply
Hey Everyone, I'm out of data and my 3 month plan isn't scheduled to start over until October 23, so I added the funds to have it start now, but can't apply to have my NEW 3 months start now. Can anyone help?
Resolved! 5 Gb/month Promotion
Hi Public Mobile I got a text message about being able to upgrade my current plan to 5 Gb/ month for an extra $10. Is it still available? Thank you! W
Change in pricing for the better
Curious to know, I am currently paying $126 for the 3Gig+3 Gig bonus at 3G for 90 days, Province-Wide, global texting, and I just noticed the plans are now $120 for the exact same plan. Does Public Mobile automatically changes the prices for existing...
Resolved! i went to walmart to buy voucher prepiad card but there not selling
she say we sell sim not voucher
Transferring a number to a local area
Hi i need to transfer my original numbers area, from penticton to vancouver to make it a local number. Can i do this without changing my number?
Locked out of self-serve account
Hi, I've been trying to do a password reset on my account, and one email came through earlier today while I was at work and expired, I tried the "forgot password" tool again but after 15 mintutes didn't recieve any emails. Trying again shows that my ...
No service
I recently switched to Public mobile. I was in trouble since day first. I paid 177 dollars for 90 days. I had no service for the first 48 hours, Now after two weeks Public mobile de-activated my service and a moderator advised me to buy a new SIM. I...
Accidentally changed my plan to Data Only!
Hello, I tried to take adavtange of promotion last month and jumped on the self serve meneu to change my plan, and I waited a month after the change, now I have only the Data plan and no talk&text! Mods can you please help me to add talk and text t...
Urgent help! 4GB Data Plan Changed Now does not HAVE TALK and TEXT!!
Please help I changed my plan last month and data seems to be good ın my account 3Gb + 1 Gb Bonus but I cannot use my phone because It doesnt have Talk and Text. How can I add that to my plan. Mods could anyone help me to add the talk and text to my ...
Resolved! 'Plan Does not Include Text Messages' getting sent over and over.
My plan does not include text messages, this is true and by intent. However I repeatedly get messages from '611' saying; "Sorry, your current plan does not include text messaging. To update your plan to include texting and for info on your account ...
Asus Zenfone 3 Max Texting Issue Solution
Hello, I just got an Asus Zenfone 3 Max and was having issues receiving texts from my contacts. They were able to receive my texts but I was only able to receive theirs if I texted them first, and then after a few responses I was not about to receive...
I change my plan and paid, but not working
I did late 1 day to pay my plan and I changed plan from 1gb to 2+2, still canadawide, international text and unlimited call, but now I can't call here even my home and keep saying not included to my plan this long distance call,I am calling my hous...
First time in Canada, how to get a Sim card
Hi everybody, I´m coming to Canada for the first time next week and was trying to find a good pre-paid plan for my visit. I stumbled upon Public Mobile and from what I´ve been seeing it has the best pre-paid plan for my needs. But I´m having dificult...
Please help me with activation of my sim
my email id [email protected] Edited by @imm1304
Autopay didn’t work, service is suspended, credit card can’t be verified...
I’ve been using Public Mobile for three months now, and my autopay date was supposed to be Oct 14. I got a text saying my plan did not renew because they did not receive my payment. I double checked that I was indeed signed up for autopay, and read a...
Resolved! Freedom Mobile to Launch All-New Plans
Freedom Mobile to Launch All-New Plans Oct. 19, Such as $50/10GB and MoreFreedom Mobile is set to launch new ‘Big Gig’, ‘Home’ and ‘Everywhere Canada’ plans this week on October 19,according to internal documents seen by iPhone in Canada. The ‘Big Gi...
Resolved! Can't send text messages
Hello, I joined PM about a month ago. It was a bit of a rocky start but for the past few weeks I have been able to use all the features I paid for (send/receive calls, send/receive texts, use data to navigate the web, etc). Today after my Samsung S6...
can't access my voicemails
I changed my plan from 90 days to 30 days but kept the same options and now I can't access my voicemails; it says "You don't have an active long distance add-on and it is not covered by your plan". What can I do?
Resolved! Can't Change Plans without paying?
I'm trying to switch my plan to increase my data options. The plan I am trying to obtain is the same cost as my current plan. I want to activate a new plan now, but am being forced to pre-pay now. How do I activate the new plan and still pay at the r...
I selected no voice plan but I got incoming voicemail.
That's what subject title say. Can someone explain why? I can't get rid of notification on phone until I killed app under andriod app manger.
won't let me purchase sim card because my zip code doesn't match the address
My postal code is incorrect in your system. Said it should be V0J1V3, I have put in the correct postal code and went through the drop down address feature to the correct address but it still won't let me process the completion of purchasing a sim car...
USA Roaming
I bought an add on for USA Roaming but it's not working. Help please
Data price relief coming soon?
Nah, not in Canada. https://www.cnet.com/news/5g-phone-networks-could-ease-data-limit-worries/
Resolved! Overcharged
Hello,My husband and I both signed up at the same time for the 90 day, 9+3 GB special. It should have been $141 each but our Visa card has been charged over $500. Can someone please look at our accounts and let me know what happened.Thanks!
Resolved! Data question
Hi everyone, I've searched through a good bit of the forums, and the three reasons I've found for data not working are incompatibility with the phone and network, phone's not unlocked, and the APN isn't set up. Those are all fine for me, yet I stil...
