Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've tried to reset my password (forgot it), but the automatic email to reset the link is not generating. I then tried filling out the contact form for help, but it is not recognizing my email address as valid, and is not letting me submit the form. ...
Hi I am getting a "you are not subscribed to a cellular data service" message.My plan states I have 12gb over 90 days.Help please
My plan expired on Dec. 27, 2016. The following day I purchased PM vouchers and renewed for another 30 days buying unlimited province wide calls, unlimited international text and 1gb data. I got a nice $20 credit due to the current promotion of pic...
I'm sure many of you are happy and satisfied customers, but it seems clearly evident there are many that are not. As the Telus CSR told me "you get what you pay for" and this is exactly what I see with Public Mobile. I have a special needs son who...
I have switched to public mobile last month with the 90 day promo (12GB of data, unlimited province-wide talk and unlimited global text). It has been working fine for the past month, but suddenly cannot make any phone calls today. When I dial a numbe...
Hi I'm new here and just signed up myself and my wife on PM. I've got everything working fine on my account but on my wife's we cant log in to the self serve to do anything with the account. The password is correct because if entered wrong it gives a...
Hi there, i reffered one of my friends a month back and his number shows up under my rewards but i reffered my sister a few days back and that reward hasnt shown up even though i recieved the text from PM that i reffered someone?
I recently switched over to Public Mobile on the advice of a co-worker and their insistence on how easy it was and how good the service was. I have to say I am utterly disappointed and completely disgusted by the lack of service I have recieved at th...
my 'rewards earned' section shows $11 total, however only $6 is being applied for the 'next estimated payment'. Can someone clarify this for me? I haveAutoPay reward - $6Refer a friend - $3Community reward - $2 it seems only the autopay is being appl...
Hi, I successfully activated my PM sim and tested it. Everything was working fine with the new temporary number (Phone calls, text messages, data test). Followed instructions and logged onto the PM self serve -> Plans/Addons -> Change pone number. We...
Hi all, I would like to port a number from Fido to PM onto my current plan where I have a different number. The problem is, this new number that I have with PM, I also want to keep for my business. How do I go about porting a number from Fido to PM w...
hello merry xmasi need help i payd my celle i gotto worck my first bound of 19dollard butsecon bound off 25dollard dos worck if you want i cant give youmy to seri numbuer895809849164this one it is activit157504123111a cant notactivit pleace help me g...
Before I contact the mods, I am hoping someone here has an answer. I have been having issues this month regarding my PM service. I live in Toronto so I don't think it's related to proximity to the towers. I have been finding that when I leave the sub...
I tried adding my Public Mobile number as a number in Paypal and the verification code sent by Paypal never comes through. I already checked to make sure SMS works by sending myself a text from another phone and it's working fine. This is a brand new...
Something wierd happened which caused the person I called to incur long distance charges. When I first signed up to public mobile I used a temporary number with 437 area code. I also had my Rogers account active and people I knew called my using my...
I was with Telus for years, and always had service anywhere in my house. Now that I've switched to PM, I get absolutely NO service in my basement. Ever. It's been over a month now. Why is this the case, when they supposedly use the same towers? (...
Hi, I just added US Roaming for 10 days, $20. My credit card was charged and I can see available funds $20. In the add-ons, I don't see the feature added to my account. I also didn't get any email or text message confirming that add-on is actually ad...
Got my new phone today. Put the sim card in and started it up. Wouldn't connect, everything kept coming up on the telus network (which coming from my previous phone never came up telus on anything). Tried searching it up and wouldn't connect. Tried t...
Hi there, I took advantage of the 6GB extra for 120 days promo (originally I have 6GN for 120 days). I checked my account, it stated the plan is still 6GB for 120 days. I see that there is a 6GB add-on, I want to check if it is the extra I received...
@Mary_M I had forgot my password for my email and PM account (they were the same). I reset my email password but was locked out of PM account due to too many attempts. Please help My email is My phone number is
Other than OnePlus curious what other models are popular out there?
Hey everyone, Purchased the 1 GB add on last night for my trip to the US, mostly for GPS purposes. Phone somehow worked until I stopped at a McDonalds somewhere in New York, but now shows 'No Service.' Tried rebooting, resetting network settings, tur...
Hi does anybody know if the $40/month plan (90day plan) includes unlimited text and voice mails along with the 2G data, unlimited text and unlimited talk?also, can this 6G total be used anyway i want within the 90 days or am i limited to 2G per month...
No network after back from vacation. Tried reboot a few times, still not work.Please help.647-xxx-xxxx Appreciate your help. Thanks,
Hi community, I registered my public mobile SIM, ported my number from Fido, registered my plan and made my first payment successfully on December 25th. Unfortunately after this was all done, I got booted out of the self serve page and since that mom...
Hi there, I cannot get phone calls or texts from out of province. When phoning my number, they hear some clicks and it hangs up. Texts are X'd out and don't get delivered.Within province, other Ontario numbers can phone me and text me back and forth ...
Bonjour j'aimerais avoir mon numéro de compte s'il vous plait, car je dois payer ma recharge et mon vendeur me le demande.Merci de votree compréhension.
We live in the Toronto area in Ontario. On December 16th, I headed to Buffalo with my wife and daughter. I took some extra phones and lots of roaming options to try things out. [IMPORTANT: My family ordered Public Mobile U.S. Roaming on our 4 differe...
Hello, My OnePlus One phone would repeatedly disconnect from network and immediately connect back throughout the day. It isn't really an issue except for when it happens during a call (call doesn't drop but definitely a huge loss in quality). Anyone ...
I've been checking my usage regularly, and was well below my 12GB limit. Then all of a sudden I got a warning I was 75% then shortly after 95%. I checked my account online and it shows 8400MB used on the 23rd, but I have no idea how or why that happe...
