Worst service I have ever dealt with...

[mghobad2]

I can't believe how my service has been canceled, I have had auto pay and has been taking money every 3 months. However, it all of a sudden stops and I get no warning... but that's fine, it's not like I was waiting on my phone. 

And tried paying through 3 different cards, restart plan... basically every way you allow to pay, yet my cards are all rejected... because you seem to fail at sending the right information to the credit cards. and Have sent 3 private messages so far since morning, not a single reply.

Now I see why this service is so cheap, it's not really a service. not when no one can do anything. saving my self from this **bleep** service, and telling the rest of you this company is not worth it. save yourself a headache.

[Mary_M]

of course, I'm more than happy to 🙂 @wetcoaster!

Cheers,

Mary

[wetcoaster]

I have to assume that you'd be offended by any reassuring sentiment I'd have posted.

Like anybody on here who doesn't have an orange "PM" or a blue "mod" tag on their community handle (like Mary_M above), I'm a Public Mobile customer just like you... and all I do is trying to help people like you who come here with their issues (Nobody denies that they exist - it's just that sometimes a bit of patience is needed to have the problem solved...). When dealing with account issues, "real help" can only be provided by the moderator team, and as mentioned above they will get back to you once they read your message.

Edit: Thanks, @Mary_M, for chiming in here.

[Mary_M]

Good afternoon @mghobad2,

thank you for taking the time to share some feedback regarding your recent experience.

I'm really sorry to hear that you haven't been able to process a payment using different credit cards. We truly understand how frustrating this situation can be and that you need your services up and running. Well, I'm here to help.

I can see that you have sent us a private message, and rest assured that we will get back to you. It will however take some time, as we answer messages in order from the time received it. 

Keep an eye out on your inbox!

Regards,

Mary

[jeeva86]

I know it's bad, but this is probably the first bad experience I had with PM ever since joining 1y ago, so I can live with it. Since no other provider can match my current PM offer, I just have to suck it up and live with it.

[mghobad2]

"Good luck" was expected from this company. instead of some real help.

[jeeva86]

Send a PM to @CS_Agent with the following information:

1. Phone Number
2. Full Name
3. Email
4. Auto Pay CC error message

[wetcoaster]

Sorry to hear about your issues. And I understand your frustration.

While there have been reports of an auto pay glitch, the moderators will be able to help you with that. They work on a first come first serve basis... and one private message to them, with all the information needed, is all that's required. Any subsequent message is clogging the system...

As far as I know the credit card information is submitted to your card issuer the way it's presented in the form in your self serve account.

The credit card information has to be exactly as on your credit card statement. The system is quite finicky with that, and I think I have seen reports that special characters can throw it off.

If your address includes a unit number: Have you tried leaving the appartment number off alltogether?

Another input field that can cause trouble is the postal code. Try without space or with space but leaving out the last digit.

Good luck!