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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! PM Newbie here - some questions

Hello all!Switched from Fido and have reliable cell signal in my condo for the first time in 5 years!Used to have to be close to window or out on the balcony...sheesh. A couple of questions:I don't have a long distance plan outside of Canada, what ha...

Plan change broken?

Is it down for everyone or just me? The list of plans is missing replaced by a wall of words. Try more options results in jiberish. I know the maintenance window is technically not over until 10am. The self serve is already up and running.

Resolved! Missing rewards on automatic payment

On the 11th of this month, I was missing four dollars in rewards on my automatic payment. Instead of paying 18.08, I was charged $22.60. How do I recover the difference?

Hello

Well so far my experience with public mobile sucks and it's only been a month n they suspended my account and I have $50 In my account for it to renew so this is now the 10th problem I've had with them it's not worth the money for constant issues. Th...

Resolved! Data Usage Error!?

Hello. I have uaed 358 Mb of the 2gb i have for my 35$/month plan. I received a message saying this: Public Mobile here. You have used 95% of the data included in your service. Go to publicmobile.ca/selfserve for more options. Now I cant use data. I...

Resolved! $10 to $30 plan

Can you change from a $10 plan to a $30 plan after you have pre-paid the $10 'in-store'?

Resolved! Cannot make local calls

I just renewed my plan after two months. I am receiving the following message when trying to make a local call - same area code and literally the other person is in the same location as me and is also a Public Mobile customer. " Sorry we cannot compl...

Resolved! Can I change my due date

My due date is on th 19th, I would like to change it to the 21st can this be done if so how? I am new to PM and am happy to be with PM.

Resolved! US roaming talk text data

Does the bundle include calling to Canada from the US? Is this a per minute

Resolved! Start article?

What is start article? I assumed that it meant you wanted to start another thread? but it says access denied. I noticed it is on every thread, yet you can't access it, what does it mean? Is that new? Just wondering

Solved credit card issues activation

Hey all, my credit card wasn't being accepted until I made these changes -Put no spaces in my postal code-Removing my apartment from the adress-Shortening my address from Broadway Ave north to just Broadway ave

Resolved! I ordered my SIM card in the mail, but now the $25 plan w data is gone? What to do?

I ordered my SIM card in the mail, but now the $25 plan w data is gone? What to do? So I spent my money on the SIM card to get the plan. It came in the mail today (Saturday), now the plan I want (why I purchased the SIM card) is gone. So now what...

Switching from one plan to another...

I'm wondering how this works, because I am currently on the $15 plan and tomorrow I have to pay and I adjusted my plan to the $25 plan, but the overview page says I owe $15 still. Also, the overview says that my plan has expired...

Resolved! Is there an activation deadline for a newly bought SIM?

What is the time window allowed between buying a SIM and activating it?

Resolved! Add-Ons

When the $8.00 U.S. text roaming is purchased for 10 days, when do the 10 days kick in? At time of purchase or when entering the U.S.?Thanks.

Resolved! Outgoing calls 4165804001 shown in my usage history which I have never dialed

Today I checked my usage history, there are 2 outgoing calls to the same number of 4165804001 in the morning.However I have never dialed any numbers to anyone Please help me and tell me what's the matter and how to avoid such calls happen again?Many...

Resolved! Can a Mod help me change my email

I changed me phone number and now also blocked out of my old email account because it was set up with my old phone number. Please message me if you have a chance.

Switching to New Sim Card Not Working

I lost my sim card after travelling and have bought a replacement card, when I'm trying to change to the new sim card in the self serve portal I keep getting the error page that "something has gone wrong", I've logged out and back in about 5 times no...

network COverage

Hello , Has anyone tried the network strength outside of London, in the suburbs as Komoka , Dorchester, Oneida?would be glad to hear your experience!

Re: phone plans /tab @ Opening stores

1. I am wondering whether Public is planning to offer phone devices/ plans/ tab at their coming stores, or online in the near future?

Re: initial activation of Public cards on specific Devices

Hey! I tried to initiate my sim card on multiple devices, however, some of those didn,t work.It either gave me a network PUK code needed which I was wondering where to get (from Public?Another diversion, was to enter the IMEI code and check compatibi...

Data Not Working

Hello,I have recently received a new phone from online, the Doogee S90. Actually I just received it yesterday. I have also very recently got on with Public Mobile, only a couple of weeks now. I can make and receive calls and text messages. However, I...

Resolved! Service Cut Off, Not Renewed after Payment

Hi,Have had a great 7 months with public mobile. I recently switched credit card providers and completely forgot to update my public mobile account. I didn't recieve any notification saying my payment was declined so never noticed. Today I noticed I ...

Phone Plan

Hi I just payed for my plan a few weeks ago on public mobile and im not able to call anyone as it says i havent made a payment when I have made it so could you fix this isssue.

Resolved! The dates for registering a credit do not go high enough it stops at 2024

I can not replace my old card with my new card because the date I need is not there. The drop menu only goes up to the date 2024 and I can not manual enter it.

when I go out of Canad u upon returen i do not have cellular network availability

Resolved! Help please

I have been having problems for the last 2 weeks. I forgot my self help password and it took a long time, but I finally changed it. Now it says 'does not reconize username or password' I have been trying everything, but the same message keeps coming ...

Resolved! Monthly payment.

Do I have to do all this stuff again next month if I don't pre-approve payments?

Resolved! Rewards and acount transactions

Hello, so I've noticed that on my online account transaction history it shows that I was rewarded with the 2$ auto pay and shows that I have been paying 23$ for my monthly service . But my TD bank acount transaction history shows that I have been cha...

Resolved! Balance automatically used

I had balance and in my account it’s atomati charge. I never use auto dabit .how to get my money back?