Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Bought $15.oo /1GB data and Transaction History says Topup and Credit(Payment) is $15.00.However nothing is mentioned at My data and Add-ons on My account Over View page.After payment is made a phone is rebooted but still unable to connect to interne...
Hi everyone, I just joined Public Mobile and am having issues with the data-set up. My plan includes 2GB. I set up the APN info as specified by the bot, and it shows I'm on the Public Mobile network now. Data is working to send WhatsApp messages but ...
I am bogged down trying to get registered in self serve. First question asked is e-mail address and password. Do not know either because the tech who signed me up did not write them down for me. How do I change them both so I can get 3 big issues ...
Bonjour, suis-je la seule qui semble être déconnectée du réseau? Depuis ce matin « No Signal » est indiqué, je suis à la maison, où je n’ai jamais eu de problème depuis plusieurs années avec Public Mobile... Serait-ce une panne de réseau?Hi, since th...
I have $15 plan which is suppose to have 250MB data when signed up for Auto-pay.I see $2 reward for auto-pay but not seeing 250MB in my account. Pls advise.
I have downloaded the network cell info app and notice that my phone does not seem to use the Telus tower that is closest to me. Its actually on the next property to me. The phone seems to lock on to a cell tower across the harbor instead of the clos...
But the system keeps saying my secret answer it ask you to make when you first sign up is wrong but ive never changed it so i need to speak with a moderator
I need help finishing set up. The pin I had entered was wrong to port my old Bell number. I received a call and the lady on the phone told me I either needed my old account number or my IMEI from the phone I had the account with. I found the IMEI but...
Hi! I am seeking your help or advice. Problem: New account with Public Mobile with new Public Mobile # ; old Koodo account (not a prepaid plan!), I cannot port my Koodo # over to Public Mobile. Tired to do this within Public Mobile self-serve...
Hello, My plan was $40 every 30 days and suspended it in the end of June since I am out of Canada for a few months.I have changed my plan to $15 one to activate my phone number on September 15th before it gets deactivated and paid $10 and $5 separate...
Hi everyone I’m so sorry to bother you guys. But I have tried public mobile for one whole year but I never know my account number is. I tried to log in my self serve so many times and lots of helper from community set a new name and password for me b...
Hi there I'm facing network problem at my new location and trying to connect with public mobile but couldn't find any customer care number. So if you can solve this issue that would be great because I prefer public mobile to continue services with....
Hi All my account is diabled my Sim card:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxmy phone number that was assigned prior to account disabled was : xxxxxxxxxxxxxxxx Due to Covid i managed the auto pay did not kickin and I was not working for mont...
Hello, I have just joined Publicmobile with 1 gb plan and somehow 500mb is already used. All I've done was sending and receiving TEST text and picture messages. I've activated a 2nd, similar account and same thing happened. Any thoughts please ?
i cancelled my plan and changed it to the $25 500MB+500MB plan at the renewal date, which was set for September 12, 2020. However, after the renewal date, my plan did not change. Instead the plan simply expired. When i attempt to change plan, it says...
Hi, so I have auto-pay set up and received 500MB bonus data. On my plan, it does show that I have 500MB + 500MB(bonus) data. However, yesterday after I have used 500MB data I suddenly cannot access data anymore. When I tried to refer to my account an...
As I signed up at “The Mobile Shop” the worker set up my account and put a wrong number in the phone number field. Leaving me with someone else phone number. I was getting random text from people thinking I was someone else. When really I was connect...
Attempting to reactivate after my account was suspended. I changed plans and it says I have enough in my balance and owe $0. But still says my plan has expired and my phone is still deactivated. Am I doing something wrong? How do I actually get it re...
my account not work ? i try to go on it and my email is not available but i not receive any confirmation email or message. simon tell me to make a ticket but i not say how do that? because i am not able to go on my account...... what i do ???
