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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Promotion code

Hi, I am just active the public mobile. What is the current promotion code I can put on the self server website? thanks

International texting

When texting an international phone number. Will I be charged a long-distance?

Resolved! 1gb promo

I can't seem to find the way to add the christmans 1gb free add-on. Could it be because I still have data left from another free 1gb add-on I received in november? Or maybe I just cant figure out how to add the free add-on? Thanks!

cant call out

port successful 24 hrs ago. Can call out but can't receive calls or voice mails & phone says SIM card not working. PM tells me complete SIM & activation onine form, but form won't complete claiming I am using an email (my own) that is unavailable/alr...

Resolved! Best time to downgrade plan? A day before auto payment date or sooner?

I have been on the $25 plan for nearly a year now. So far, I hardly use more than 300mb of data, and 60 mins of calls a month. I want to downgrade to the $15 plan.From reading previous posts, I guess I won't be losing my 1gb free bonus data + recent ...

Resolved! Will MMS work after I've used all my data?

I just switched to PM and I have a quick question. I'm on the $15 plan with 250MB of data and everything works just fine. Assuming I do not have any Add-On, once I use the 250MB of data what will happen with MMS messages? Will they continue to work a...

Generic Error when trying to access features

I am receiving the error Generic Error:Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page. I get this when trying to access Plans and Addons or change phone number. I...

Switching plans when I already paid for 3 months

So I currently have the old full speed LTE 6GB/90 days plan, and paid for the three months already this cycle. Next bill isn't due till Jan 9 2020. I definitely don't need the full LTE speeds and would rather switch to the 4.5GB+1GB plan which is the...

black friday specials

I signed up for the black friday specials. I rec'd the 5 G added to my account. But... I had a friend refer me and I was supposed to also get a $20 credit but I don't see this on my account. thank you.

alternate telephone number

I noticed I do not have a alternate phone number for my account .I tried changing it in self serve but no luck. Is there another way.??

Resolved! Still no Black Friday 5GB

Hello community, I just started with Public Mobile on November 30th. I chose the $35 plan for both my wife and I. Despite being eligible for the extra free 5GB Black Friday special (and not changing my plan afterwards) I nor my wife have received th...

calling Mexico

Signed up for the Xmas gift international calls. Shows on my add-ons. I dial mexico011 52 phone number and does not go through. Says does not accept short code.I also rebooted my phoneLarry

Resolved! Plan Expired w/ $0 Due

I added $30 worth of vouchers on December 4th to cover my $30 plan. Today, I tried to call a local number that I have successfully called many times in the past on this plan. Got a voice recording saying I didn't have the add on to make international...

Resolved! stop messages from members about more the merrier

How to stop hundreds of e-mail messages about more the merrier contest

self serve account

I keep trying to make a self serve account but the verification code never comes through. How do I talk to an actual person to make a self serve account?

New account issues

I am a brand new customer of PM. I loaded $50 worth or vouchers successfully. I signed up for a $40 monthly package. After waiting 2 hours for my cellular number to PORT from Telus, I now have $10 remaining in my account and the account says deactiva...

Resolved! tried to change my number and now I only have OUTgoing calls, incoming says I am disconnected, HELP

Hello1. I got a new cell phone a few days ago.I hated the phone number so I figured I would change it.I went to the PUBLIC MOBILE ADD ON page and selected CHECK IF NUMBER IS AVAILABLE.It said my current home number 403.227.xxxx was available.So I con...

Resolved! Signed up with friends referral code but I dont see the $10?

Just wondering if I did something wrong? I signed up with my buddies code and I saw the little green Check beside the code. I assumed it would show up in my account right away? Thanks!

Bumping up my plan & charges....

Hi All - My plan comes for renewal on the 24th of the month. I'd like to go from a $35 plan to a $40 plan. How do I do this so that I don't get charged twice in one month. What I am wondering, is my current day of the 24th my plan renewal date? An...

promos

what promos are after December?

Resolved! Site technical issues!

Hello, anyone aware or any technical issues with this site at the moment? I have contacted support about an issue I am having with my account, received a response back and able to read the private message but unable to reply. I select reply but it do...

Why only some countries in Europe?

This may have been asked before, but since Europe has no Roaming any more, what would be the difference between Germany and Austria?Referrring to the long distance add on.

Payment rewards

In September one of my payments didn't receive reward. The money went through full price and gave no text about the renewal. It did how ever give me a heads up on the payment. Public Moblie is a great service so I don't hold it against them, it was p...

signed up for an accpunt but can't access it

I have not been able to use my phone since I have signed up but have paid for it. Have had it with Public mobile. How do I cancel my account?

Resolved! Photo messaging not working

I'm currently using the $15 a month plan which comes with picture messaging but picture messaging is not working for me

Activation Online Form

Trying to port from Freedom Mobile, and got a text saying I need to fill out an activation form

Resolved! Phone numbers

I just purchased an iphone and a public mobile sim card. I do not have a pre-existing phone number. This will be a new service with a new phone number. When (if) I sign up with public mobile, is a phone number available for me through public mobil...

Resolved! Re: international calling

Tried this morning to call italy and the message i got from public mobile is I don't have that feature on my account, even though my add on has been credited with 400 international minutes.

Didn't receive autopay reward in October

I'm on autopay for my monthly bill, and it worked fine. but for some reason my autopay reward wasn't deducted from my bill in October and I can't figure out why. My account overview confirms that I'm on autopay and I have the ward. I had send a mes...

Resolved! international calling

can I make calls to and from Argentina with my Public Mobile plan?

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